---
title: 'Platform Success Manager at Rainforest'
canonical: 'https://feeny.ai/job/platform-success-manager-rainforest-united-states-mse92xydg6ts'
type: 'job'
last_seen: '2026-09-09'
---

# Platform Success Manager at Rainforest

- **Company:** Rainforest
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/rainforest-pay/6090a894-ae05-4183-93d7-d8c14da62539

## Job description

Who is Rainforest?

Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple.

We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs.

Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey!

The Role:

As a Platform Success Manager, you will be responsible for ensuring that our clients' integration process is smooth and successful, but more importantly, you will help them optimize margins and revenue, guide them with expert go-to-market advice to increase adoption, and facilitate portfolio migrations.

As part of our Platform Experience organization, you'll join a tight-knit, collaborative team where no two days look alike. You'll be able to make a difference quickly, come up with new solutions, and build the kind of client relationships where you become the person they trust inside their org.

What Will You Do:

- Guide and manage platform clients throughout the integration process, from the initial setup, to testing and deployment, and through go-live
- Provide guidance and support to platform clients on best practices for payment processing, optimization of margins and revenue, and maximizing adoption rates
- Partner with our client platforms to understand their business goals and objectives, develop strategies to achieve them, and serve as a key trusted advisor and advocate for enabling their payments growth and success
- Analyze client data to identify trends and opportunities for improvement
- Provide expert advice to platform clients on go-to-market strategies, including product positioning, pricing, and messaging
- Work collaboratively with cross-functional teams – including sales, product, and engineering – to ensure continued success
- Monitor and report on key metrics related to client platform satisfaction, retention, and revenue growth

Who You Are:

- 5+ years of experience in customer success, account management, or a related field, preferably in the embedded payments industry
- Strong understanding of Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms
- Deep knowledge of credit card processing and ACH processing, as well as interchange and interchange drivers
- Proven track record of helping to grow embedded payments
- High customer EQ and a desire to build strong relationships internally and externally
- Ability to work independently and manage multiple projects simultaneously
- Data-focused, with the ability to think creatively to overcome challenges
- Excellent verbal and written communication skills

We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture.

If you require any accommodations throughout the pre-employment process, please contact our HR team at hr@rainforestpay.com

## About Rainforest

## Company Overview
- **One-liner**: Rainforest is a Payments-as-a-Service (PaaS) provider that enables vertical SaaS platforms to embed payment processing into their products, handling compliance, risk, and reporting.
- **Entity Type**: Private (Series B)
- **Headquarters**: Atlanta, Georgia, United States (4062 Peachtree Road North East Suite A-474)
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial Services / Embedded Payments
- **Target customers**: B2B – vertical SaaS platforms (e.g., software companies that want to offer payments to their own merchants)
- **Mission or purpose**: To help software companies build and optimize embedded financial services, enabling them to drive significant new revenue and improve customer retention without taking on risk or compliance burdens.

## Products & Services
- **Embedded Payments Platform**: A full-stack, API-first solution that allows SaaS platforms to accept payments via card, PayPal, Venmo, PayPal Pay Later, ACH, Apple Pay, and terminals. Includes real-time merchant onboarding, KYC, fraud monitoring, PCI compliance, next-day funding, and embedded reporting/chargeback handling.
- **Component Studio**: A white-label, low-code tool for customizing the payment experience without heavy development.
- **Revenue Calculator**: An online tool that estimates potential payments revenue for a given platform’s volume and margin.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual Revenue of $1.1M (LinkedIn estimate); Total Funding of $60.8M (LinkedIn) or $64M (CB Insights – conflicting reports)
- **Notable Investors/Partners**: Matrix (lead Series B & Series A), Accel (lead Seed), Infinity Ventures (co-lead Series B), Silicon Valley Bank (debt financing), The Fintech Fund
- **Growth Signals**: 55% YoY headcount growth (52 employees as of mid-2026); raised $29M Series B in October 2025; expanding presence in Germany; active job postings for engineering and product roles

## Competitive Advantages
- **Purpose-built for vertical SaaS**: Unlike most embedded payments providers that sit on top of merchant acquirers, Rainforest was built from the ground up for the unique needs of software platforms, offering better unit economics and full data portability.
- **Platform-friendly contracts**: Clients retain full ownership of customer relationships, experience, and data.
- **Compliance as a service**: Handles merchant onboarding, KYC, PCI compliance, and fraud monitoring so platforms don’t have to become registered payment facilitators.
- **Developer experience**: Robust API, detailed guides, sandbox testing, realtime logs, and low-code components that reduce integration time from months to days.

## Strategic Focus
- **Growth through platform revenue**: Helping vertical SaaS platforms maximize payments volume and margin via embedded payments.
- **Product expansion**: Adding more payment methods (terminals, international options) and enhancing the Component Studio.
- **Geographic reach**: Building out European presence (already has a team member in Germany) to capture the global shift toward software-led payments.

## Why Work Here
- **Culture & values**: “Be Exceptional,” “Delight Customers,” “Focus on Quality,” “Ruthlessly Simplify,” “Compete Together” – emphasis on high-quality service and continuous improvement.
- **Flexibility**: Fully remote positions available; flexible work-from-home arrangements; untracked PTO; $100/month remote work stipend for cell/internet/office supplies.
- **Tech setup**: MacBook Pro or MacBook Air plus any reasonable peripherals.
- **Health & wellness**: Medical, dental, vision insurance via Justworks; free OneMedical, Teladoc, and Health Advocate access; 401k with low-cost index funds.
- **Parental leave**: Up to 16 weeks for birthing parents, 6 weeks for non-birthing parents.
- **Office space**: Dedicated space at Atlanta Tech Village with MARTA transit pass or parking pass.
- **Engineering focus**: “Built by developers for developers” – strong developer experience emphasis, with open roles for Software Engineers and Site Reliability Engineers.

## Sources
1. [Rainforest Careers Page](https://www.rainforestpay.com/careers)
2. [Rainforest Homepage](https://www.rainforestpay.com/)
3. [Rainforest LinkedIn](https://www.linkedin.com/company/rainforestpay)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/rainforest-1)

## Other roles at Rainforest

- [Technical Product Owner - Payments Integrations](https://feeny.ai/job/technical-product-owner-payments-integrations-rainforest-atlanta-j3a9y9vmcv0h) — Atlanta, GA
- [Software Engineer](https://feeny.ai/job/software-engineer-rainforest-atlanta-sqjqr0v5qmr4) — Atlanta, GA
- [Technical Product Owner - Risk Team](https://feeny.ai/job/technical-product-owner-risk-team-rainforest-united-states-qefwt3rh2qvw) — United States
- [Senior Manager, Partnerships](https://feeny.ai/job/senior-manager-partnerships-rainforest-san-francisco-6h0a3jh2ax81) — San Francisco, CA
- [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-rainforest-atlanta-4asez1fga39p) — Atlanta, GA
- [Platform Success Manager](https://feeny.ai/job/platform-success-manager-sequoia-tempe-p6tjbqe0yts6) — Tempe, AZ