---
title: 'Platform Support Engineer - at Saviynt'
canonical: 'https://feeny.ai/job/platform-support-engineer-saviynt-bengaluru-x9wv2p0wek08'
type: 'job'
last_seen: '2026-09-07'
---

# Platform Support Engineer - at Saviynt

- **Company:** Saviynt
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2024-12-17
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/saviynt/bcefdeeb-2c34-45c0-8169-7af82984fafe

## Job description

Platform Support Engineer - Cloud Operations (Platform Support)As a Cloud Operations Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion.

## WHAT YOU WILL BE DOING

- Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods).
- Analyze application and DB (RDS, MySQL) performance issues.Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions.
- Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues.
- Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP.
- Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents.
- Proactively communicate with customers on technical issues when required.
- Ability to guide junior engineers when needed technically.
- Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation.
- Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment.
- Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times.
- Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures.
- Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance.Maintain operational documentation, including system diagrams, contact lists, and escalation paths.
- Ensure compliance with relevant security and compliance policies.
- Plan and coordinate scheduled maintenance activities with minimal impact to service availability.

## WHAT YOU BRING

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 2-5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure).
- Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis.
- Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms.
- Working knowledge of containerization and orchestration technologies, specifically Kubernetes.End-to-end technical accountability and operational ownership.Willingness to work in a 24/7 operating model.
- Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks.
- Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts.
- Hands-on experience with log management and analysis tools, preferably Elastic Search.
- Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring.
- Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes.
- Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.Experience with Grafana systems and dashboards is a plus.
- Strong communication (written and verbal), interpersonal, and presentation skills.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- Experience in developing and documenting operational procedures and runbooks.
- Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus.
- Experience working in a SaaS environment is highly desirable.
- Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring.
- Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes.
- Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.Experience with Grafana systems and dashboards is a plus.
- Strong communication (written and verbal), interpersonal, and presentation skills.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- Experience in developing and documenting operational procedures and runbooks.
- Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus.
- Experience working in a SaaS environment is highly desirable.

We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $Min,000 - $Max,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.If required for this role, you will:Complete security & privacy literacy and awareness training during onboarding and annually thereafterReview (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy> Incident Response Policy/Procedures> Business Continuity/Disaster Recovery Policy/Procedures> Mobile Device Policy> Account Management Policy> Access Control Policy> Personnel Security Policy> Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

## About Saviynt

## Company Overview
- **One-liner**: Saviynt provides an AI-powered identity security and access management platform that secures and governs every identity—human, non-human, and AI agent—across the entire digital ecosystem.
- **Entity Type**: Private (Series B)
- **Headquarters**: El Segundo, California, United States
- **Founded**: 2010
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Identity Security & Access Management (IAM/IGA) / Cybersecurity
- **Target Customers**: Large enterprises, Fortune 500 companies, government institutions (B2B, Enterprise)
- **Mission or Purpose**: To safeguard enterprises through intelligent, cloud-first identity governance and access management solutions, helping organizations safely accelerate AI deployment while protecting digital assets and driving operational efficiency.

## Products & Services
- **Saviynt Identity Cloud (Platform)**: An AI-powered platform that manages and governs human, non-human, and AI agent access to applications, data, and business processes across hybrid, cloud, and on-premises environments. It combines Identity Governance and Administration (IGA), Privileged Access Management (PAM), and Application Access Governance (AAG) into a single platform. **Type**: SaaS Platform.

## Market Standing
- **Valuation**: Not disclosed (privately held)
- **Key Metric**: Total Funding of $1.075 billion across multiple rounds. Annual Revenue is $89.3 million.
- **Notable Investors/Partners**: Kohlberg Kravis Roberts & Co. (lead, Series B), HPS Investment Partners, PNC Bank, Carrick Capital Partners. The company serves Fortune 500 companies and government institutions.
- **Growth Signals**: 1,260 employees (+28.0% YoY), 358,442 LinkedIn followers (+86.7% YoY), active job postings up +51.0% year-over-year, global expansion with offices in the US, UK, Australia, Canada, and India.

## Competitive Advantages
- **Unified Platform**: Combines IGA, PAM, and AAG into a single cloud-native platform, reducing complexity and cost for enterprises compared to multi-vendor solutions.
- **AI-Native Architecture**: Built for the AI age, it specifically addresses identity security for AI agents and non-human identities, a rapidly growing market need.
- **Enterprise Scale & Trust**: Designed for the largest, most complex organizations (Fortune 500, government) with a focus on compliance, security, and operational efficiency.
- **Strong Financial Backing**: $1.075 billion in total funding provides significant resources for R&D and market expansion.

## Strategic Focus
- **AI-Driven Identity Security**: Prioritizing the safe acceleration of AI deployment and usage by securing AI agent identities.
- **Global Expansion**: Deepening presence in key markets like India, the UK, Australia, and across Europe.
- **Platform Growth**: Continuing to unify and enhance the Identity Cloud platform to cover the full spectrum of identity challenges.
- **Talent Acquisition**: Aggressively hiring (+51% job postings YoY) to scale engineering, sales, and customer success teams.

## Why Work Here
- **High-Growth Environment**: Headcount grew 28% in the last year, offering strong career advancement potential in a fast-scaling company.
- **Mission-Driven Work**: Tackling critical cybersecurity challenges for the world’s largest organizations.
- **Global & Remote-First Culture**: Remote-friendly roles and hybrid options available, with offices in major cities globally (El Segundo, London, Sydney, Bengaluru). [saviynt.com](https://saviynt.com/careers)
- **Strong Compensation & Benefits**: Competitive base pay with bonuses, medical/dental/vision, retirement programs, and flexible time off. [saviynt.com](https://saviynt.com/careers)
- **Positive Employee Sentiment**: Average employer rating of **4.0/5.0** (436 reviews), with strong compensation (4.1) and career opportunity (4.0) scores. [linkedin.com](https://linkedin.com/company/saviynt)
- **Diverse, Global Team**: Workforce spans 23 countries, offering a rich, multicultural work experience.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/saviynt)
2. [Saviynt Careers Page](https://saviynt.com/careers)
3. [Saviynt About Us](https://saviynt.com/company/about-saviynt)
4. [Lever Job Postings](https://jobs.lever.co/saviynt)
5. [CB Insights Profile](https://www.cbinsights.com/company/saviynt)

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