---
title: 'Player Services Representative at Scopely'
canonical: 'https://feeny.ai/job/player-services-representative-scopely-bengaluru-78xgh26f60ys'
type: 'job'
last_seen: '2026-09-06'
---

# Player Services Representative at Scopely

- **Company:** Scopely
- **Location:** Bengaluru, India
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/scopely/jobs/5410401008?gh_jid=5410401008

## Job description

Scopely is looking for a Player Services Representative to join our TriPeaks Studio in Bangalore

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

Tiki Solitaire TriPeaks is a top grossing solitaire game. The close knit team has an outstanding culture where they embrace and respect each other as individuals and equals.

About the Role:

The Tiki Solitaire Tripeaks Player Services Representative is empowered and encouraged to provide outstanding customer service to enhance customer satisfaction and player retention. This individual achieves this by conducting in-depth research into player questions and concerns while maintaining a courteous and respectful tone and demeanor.

## What You Will Do

- Provide timely, respectful and personalized support to Solitaire TriPeaks players.
- Take ownership of player issues and investigate technical, functional and billing concerns through resolution.
- Use the knowledge base, website and internal support tools to research issues and provide accurate responses.
- Escalate unresolved or high-impact issues to the appropriate teams, ensuring clear documentation and follow-up.
- Collaborate with Product and QA teams to investigate, reproduce and help resolve live-game bugs.
- Track, analyze and report player feedback to identify trends, anomalies and potential wider issues.
- Represent the player’s voice by sharing insights with Player Services, Product, Analytics and Marketing, and advocating for improvements.

## What We’re Looking For

- 2-5 years of customer service experience for consumer products and mobile and online games a plus
- Excellent organizational and planning abilities, capacity to manage various activities, and ability to work in a time-critical, fast paced environment
- Experience using various Operating Systems and documentation tools
- Ability to remain composed and professional when faced with a significant volume of customer concerns and difficult situations and Exceptional attention to detail.
- Team player: collaborative, willing to assist, goes above and beyond, and shares ideas
- Prior experience working with a brand known for its customer-centric approach
- Willing to work a flexible schedule that will include weekends (Saturday/Sunday). May include rotating shifts, on-call shifts, and/or holiday work
- A demonstrated proficiency and mastery over the English language, both written and spoken. Helpshift and Jira experience is a plus

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

## About Scopely

Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.

Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.

Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.

Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/.

Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official [website](http://scopely.com) and verify that all Talent Partner communications come from an email address ending in @[scopely.com](http://scopely.com).

Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: [California Privacy Notice](https://www.scopely.com/en/job-applicant-privacy-notice-for-ca-residents) and [EEA/UK Privacy Notice](https://www.scopely.com/en/eea-and-uk-job-applicant-privacy-notice).

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

## About Scopely

## Company Overview
- **One-liner**: Scopely is a global interactive entertainment and mobile-first video game company, home to top-grossing titles like MONOPOLY GO!, Star Trek Fleet Command, and Pokémon GO.
- **Entity Type**: Private (Subsidiary of Savvy Games Group, acquired in 2023 for $4.9B)
- **Headquarters**: Culver City, California, United States
- **Founded**: 2011
- **Founders**: Walter Driver, Ankur Bulsara, Eytan Elbaz, Eric Futoran

## Core Business
- **Primary Industry**: Mobile video game development and publishing
- **Target Customers**: B2C (mass-market mobile gamers globally, free-to-play model)
- **Mission/Purpose**: "Inspire Play, Every Day" — expanding the possibilities of play through game experiences that aim to inspire community, connection, and competition.

## Products & Services
- **MONOPOLY GO!**: Top-grossing mobile board game adaptation; flagship title driving majority of revenue.
- **Pokémon GO**: Augmented reality mobile game (acquired via Niantic acquisition in 2025).
- **Star Trek Fleet Command**: Strategy MMO mobile game based on the Star Trek franchise.
- **Stumble Guys**: Massively multiplayer party knockout game (similar to Fall Guys).
- **MARVEL Strike Force**: Squad-based RPG featuring Marvel characters.
- **Yahtzee With Buddies**: Social dice game; part of the "With Buddies" franchise.
- **Scrabble GO**: Digital version of the classic word game.
- **WWE Champions**: Wrestling-themed card-collecting RPG.
- **Pikmin Bloom & Monster Hunter Now**: AR mobile games acquired via Niantic.
- **Other titles**: Bingo Bash, Tiki Solitaire TriPeaks, Looney Tunes: World of Mayhem, Campfire, Wayfarer.

## Market Standing
- **Valuation/Market Cap**: Acquired by Savvy Games Group in April 2023 for $4.9 billion.
- **Key Metric**: Annual Revenue of **$1.5 billion** (2024 estimate). Total funding of $998.7M prior to acquisition.
- **Notable Investors/Partners**: Savvy Games Group (parent), NewView Capital, Horizons Ventures, Greenspring Associates, Techstars.
- **Growth Signals**: Ranked **#1 mobile game maker in the U.S.** and **#2 globally** by revenue as of 2024. Named a **TIME100 Most Influential Companies**. Over 15 acquisitions completed, including the massive Niantic games business in 2025. Headcount of **2,377 employees** growing at +0.5% monthly with 239 active job postings.

## Competitive Advantages
- **Massive IP Portfolio**: Owns or operates some of the most valuable mobile game IPs in the world (Pokémon, MONOPOLY, Marvel, Star Trek).
- **Scale & Reach**: Operates in 30+ countries with 21 offices across 9 countries; truly global development and publishing footprint.
- **Proven M&A Engine**: Demonstrated ability to acquire, integrate, and scale studios (Niantic, GSN Games, Digit Game Studios) — a core strategic moat.
- **Data-Driven Development**: Heavy investment in analytics, performance marketing, and live operations to maximize player lifetime value.
- **Savvy Games Group Backing**: Backed by the $4.9B acquisition by Savvy, providing deep financial resources and strategic autonomy.

## Strategic Focus
- **Live Service Excellence**: Deep focus on live operations, player engagement, and long-term retention for existing titles.
- **Global Expansion**: Continued hiring and office growth in key markets (Spain, India, UK, Canada, Mexico).
- **AI & Data**: Investing heavily in data science, analytics engineering, and anti-cheat/player safety technologies.
- **New Game Development**: Actively building new titles across multiple genres, leveraging both original IP and licensed brands.
- **Post-Acquisition Integration**: Smoothly integrating Niantic's games, teams, and technology into the Scopely ecosystem.

## Why Work Here
- **Culture**: Described as a place where "creators, dreamers, and pioneers" work, with a strong emphasis on mutual respect and mindfulness. Employees are called "Scopeleans."
- **Awards**: Named a **Top 100 Best Workplace for Innovators**, **Best Places to Work in LA**, and **Built In Best Places to Work**.
- **Global & Remote-Friendly**: Offices in 21 locations across 9 countries (US, Spain, UK, India, Canada, Mexico, Ireland, Portugal, China, Singapore). Large engineering hubs in Barcelona, Culver City, and India.
- **Engineering Culture**: Heavy investment in tech roles (581 employees in Technical departments). Roles include Senior Front End Engineer, Staff Engineer (Server), Director of Data (Analytics Engineering), and Director of Player Safety & Anti-Cheat.
- **Compensation & Ratings**: Glassdoor rating of **3.7/5** (499 reviews) with compensation rated 3.7/5 and culture rated 3.6/5. Example salary: Creative Director ~$177K/year, Deployment Project Manager ~$98K/year.
- **Growth Trajectory**: Rapidly growing company (+0.5% monthly headcount growth) with 239 open roles, offering significant career advancement potential in a top-tier mobile gaming company.

## Sources
1. [scopely.com](https://www.scopely.com/en)
2. [scopely.com - Life at Scopely](https://www.scopely.com/en/life-at-scopely)
3. [careers.scopely.com](https://careers.scopely.com/us/en/home)
4. [linkedin.com - Scopely](https://uk.linkedin.com/company/scopely)

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