--- title: 'Pod Lead, Specialty Account Management at HopSkipDrive' canonical: 'https://feeny.ai/job/pod-lead-specialty-account-management-hopskipdrive-united-states-vwav1mw3hkxj' type: 'job' last_seen: '2026-09-08' --- # Pod Lead, Specialty Account Management at HopSkipDrive - **Company:** HopSkipDrive - **Location:** United States - **Work type:** remote - **Posted:** 2026-06-30 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/hopskipdrive/jobs/6098981004 ## Job description ## About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're  the leader in safe, fast, and simple supplemental student transportation.  Through our marketplace, we connect kids to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts across the country. Founded by three moms as a solution to their own transportation challenges, we've now facilitated more than five million rides across over over 20states. We continue to grow rapidly — earning a spot on the Inc. 5000 list numerous times and the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M to date. ## How we work We use AI every day, and not as a productivity add-on. It's woven into how we work at every level. We're rethinking how work gets done, who does what, and what a small team can accomplish. If you've already built AI into how you work, you'll hit the ground running. If you haven't, you'll need to be ready to learn fast and work differently than you have before. Who We Are: The Specialty Transportation team is the strategic engine behind HopSkipDrive's most complex, mission-critical services. This role leads the Professional Supply Pod, bringing together Business Development Managers and CarePartner Specialists into a single, high-performance unit focused on our professional WAV and Livery fleets. The Role: As the Manager, ST Account Management, you are a strategic player-coach responsible for the end-to-end health of our professional supply portfolio. You will manage a team of multi-level professionals, bridging the gap between high-level supply contracting and daily operational fulfillment. You are responsible for ensuring that the "handshake" between sales and execution is flawless, documented, and scalable. This role reports to the General Manager, Specialty Transportation and is a critical leadership layer designed to drive consistency across our most complex markets. You will be responsible for the following: - Unify the Account Management Lifecycle: Lead a specialized pod of 5–6 direct reports (BDMs and Specialists), ensuring that professional fleets are not just contracted, but successfully integrated and optimized for daily ride volume. - Drive Professional Supply Performance: Own supply-side performance for the WAV and Livery categories, ensuring we have the professional density required to meet district demand. - People Leadership & Development: Manage and coach a team of individual contributors. You will be responsible for their career growth, performance management, and daily tactical guidance. - Standardize Operational Blueprints: Eliminate "islands of process" by enforcing strict documentation standards. You will ensure every market launch and CarePartner relationship follows a consistent process. - Manage High-Complexity Portfolios: As a player-coach, you will directly manage a select group of high-complexity strategic partnerships, modeling excellence in account management for your team. - Act as the First Point of Escalation: Serve as the primary operational lead for complex CarePartner negotiations or significant service-level gaps within your pod. - Optimize the "Hunter/Farmer" Handshake: Partner with Revenue and Sales Ops to ensure that new supply acquisition is perfectly aligned with upcoming district demand and operational capacity. Who You Are: You are a seasoned manager who thrives on building systems, developing talent, and leveraging modern tools to scale operations. You understand that scaling a specialized business requires moving away from individualized "heroics" and toward repeatable, documented processes. You bring: - Proven People Management: 5+ years of experience managing professional teams, including a track record of developing and promoting mid-level individual contributors. - Systems-Thinking & Rigor: You are obsessed with documentation and "playbooking." You have a proven ability to take complex, manual processes and turn them into scalable SOPs. - AI & Automation Tech-Fluency: You actively leverage AI and automation tools (e.g., LLMs for drafting documentation, workflow automation, or data synthesis) to accelerate team productivity, streamline communication, and eliminate repetitive tasks. You encourage your team to use AI responsibly to work smarter. - Player-Coach Mentality: You enjoy being "in the weeds" of a complex negotiation or operational challenge while maintaining the bird’s-eye view required to lead a department. - Collaborative Diplomat: You can fluidly navigate the natural friction between supply acquisition and operational fulfillment, finding the "win-win" for the business, the team, and the client. - Data-Driven Operator: You use supply-side metrics to drive team performance. You are comfortable using data tools to identify gaps and forecast supply needs. - Comfort with Ambiguity & Change: You thrive in a fast-paced, evolving marketplace environment. You can chart a clear path forward for your team even when operational blueprints are still being written. - Senior Stakeholder Presence: You have the gravitas and communication skills to represent the Specialty Transportation division in cross-functional leadership meetings and strategic planning sessions. HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. - This role will be fully remote in one of the following states AZ, CA, CO, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WI, PA** ## About HopSkipDrive ## Company Overview - **One-liner**: HopSkipDrive is a technology company that provides safe, supplemental transportation solutions for students, older adults, and anyone needing extra support, primarily partnering with school districts. - **Entity Type**: Private (Series D) - **Headquarters**: Los Angeles, California, USA - **Founded**: 2014 - **Founders**: Joanna McFarland, Carolyn Yashari Becher, Janelle McGlothin ## Core Business - Primary industry/industries: Student Transportation, EdTech, Mobility - Target customers: B2B (K-12 school districts, government agencies, nonprofits) and B2C (families and caregivers) - Mission or purpose statement: "To create opportunity for all through mobility." ## Products & Services - **Supplemental School Transportation Platform**: A marketplace connecting students to highly vetted CareDrivers in small vehicles, filling gaps left by traditional yellow bus services. Supports general education, special needs (IEPs), McKinney-Vento (homeless), and foster care students. - **RouteWise AI™**: An AI-powered routing and scheduling software that creates customized, data-driven transportation plans tailored to school district requirements, priorities, and constraints. - **CareDriver Network**: A flexible network of vetted caregivers who provide rides using their own vehicles, enabling bookings with as little as six hours' notice. - **Safe Ride Technology**: A comprehensive safety suite including a 15-point CareDriver certification, real-time ride tracking, and industry-leading safety protocols. ## Market Standing - **Valuation/Market Cap**: Not publicly available (Series D, raised $100M in total funding) - **Key Metric**: Total Funding of $100M; has facilitated over 3.3 million rides and completed over 130 million safe miles. - **Notable Investors/Partners**: Partners with over 10,000 schools across 13+ states including California, Washington, Arizona, Colorado, Nevada, Texas, Wisconsin, Michigan, Pennsylvania, Virginia, Indiana, Tennessee, and Missouri. - **Growth Signals**: Honored as an Inc. 5000 company and Built In Best Places to Work. Recently recognized with an Honorable Mention in the Transportation category for RouteWise AI. Operates in over 13 states and continues to expand into new counties. ## Competitive Advantages - **Safety-First DNA**: Industry leader in safety with a 15-point CareDriver certification, cutting-edge Safe Ride Technology, and a relentless focus on continuous improvement. - **Niche Focus on Equity**: Directly addresses transportation inequities for vulnerable student populations (foster care, homeless, special needs) mandated by laws like ESSA and McKinney-Vento. - **Flexible, Tech-Enabled Solution**: AI-powered routing (RouteWise AI) and a flexible network of CareDrivers that can be deployed in as little as 6 hours, solving bus driver shortages and complex scheduling. - **Proven Scale and Trust**: Trusted by over 10,000 schools and has facilitated millions of rides, demonstrating a reliable and scalable model. ## Strategic Focus - **Expansion**: Continuously expanding into more states and counties across the US to serve more school districts and communities. - **Technology Leadership**: Investing in AI-powered tools like RouteWise AI to optimize routing, improve efficiency, and provide data-driven insights to partners. - **Deepening Impact**: Focusing on serving the most vulnerable student populations (special needs, foster care, homeless) and expanding services to older adults and government agencies. - **Scaling the CareDriver Network**: Recruiting and retaining a large, highly vetted network of CareDrivers to meet growing demand. ## Why Work Here - **Culture**: Mission-driven culture focused on "creating opportunity for all through mobility." Values include safety, equity, care, and making tomorrow better. - **Remote/Hybrid Policy**: Remote-first company. Employees are located across the US with physical hubs in Los Angeles (HQ), Denver, New York City, Houston, and Nashville. Most roles allow for a fully remote approach. - **Notable Perks & Benefits**: - Fully remote work option and flexible time off. - 11 annual paid holidays and a week-long closure at the end of the year. - Home internet reimbursement and professional development/learning stipend. - Comprehensive medical, dental, and vision insurance. - 401K plan with company ownership/equity. - Paid parental leave and short- & long-term disability insurance. - Employee referral bonuses and internal rewards/recognition program. - Remote & in-person quarterly team events and a social committee for connection. - **Engineering Culture**: Encourages the use of modern tools, including AI, to solve problems efficiently. Interview process includes a take-home assessment where candidates are actively encouraged to use AI tools and discuss their strategy. ## Sources 1. [hopskipdrive.com](https://www.hopskipdrive.com/) 2. [hopskipdrive.com/careers](https://www.hopskipdrive.com/careers/) 3. [hopskipdrive.com/about](https://www.hopskipdrive.com/about/) 4. [LinkedIn](https://www.linkedin.com/company/hopskipdrive) 5. [Greenhouse Job Board](http://job-boards.greenhouse.io/hopskipdrive) ## Other roles at HopSkipDrive - [Sr. Product Designer](https://feeny.ai/job/sr-product-designer-hopskipdrive-remote-17s72qhj3yxk) - [Director, Commercial Law](https://feeny.ai/job/director-commercial-law-hopskipdrive-remote-22yq7nb6kqzg) - [VP, Marketing](https://feeny.ai/job/vp-marketing-hopskipdrive-remote-s3vpkzn9yp31) - [Sr Counsel - Policy & Regulatory](https://feeny.ai/job/sr-counsel-policy-regulatory-hopskipdrive-remote-1b2m4hrr9cja) - [Strategic Talent Lead](https://feeny.ai/job/strategic-talent-lead-hopskipdrive-remote-3kard1x8vfn4) - [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-hopskipdrive-united-states-be28j9jbaj9a) — United States - [GTM Engineer](https://feeny.ai/job/gtm-engineer-hopskipdrive-united-states-3epa3cjjkydz) — United States - [Metro Service Manager](https://feeny.ai/job/metro-service-manager-hopskipdrive-united-states-qyqyrcct9erz) — United States - [Sr. Regional Account Manager](https://feeny.ai/job/sr-regional-account-manager-hopskipdrive-united-states-wrb6hdtz2t8j) — United States - [Regional Account Manager](https://feeny.ai/job/regional-account-manager-hopskipdrive-united-states-8n75epnjbyd5) — United States