---
title: 'Podcast Support Specialist at Slate'
canonical: 'https://feeny.ai/job/podcast-support-specialist-slate-united-states-atkhrcs86k1f'
type: 'job'
last_seen: '2026-10-15'
---

# Podcast Support Specialist at Slate

- **Company:** Slate
- **Location:** United States
- **Compensation:** $19–$22/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/slate/3d68c914-13bf-4472-b137-676521cc1419

## Job description

At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We're looking for a Podcast Support Specialist to join our small, high-impact team and be the friendly, reliable voice for listeners across every show on our platform. You'll be the first point of contact for listeners who need help signing up, logging in, managing a subscription, or getting a podcast app set up correctly. This is a part-time, listener-facing role. You'll play a key part in making sure paying subscribers have a great experience.

## What You'll Do

- Respond to inbound listener questions via email (sign-up issues, login problems, billing questions, gift redemption, and podcast app setup)
- Troubleshoot common listener issues
- Flag recurring issues or trends in ticket volume to the team
- Look up listener accounts and take action within policy (updating account details, issuing refunds or receipts, resolving billing discrepancies)
- Explain how premium feeds, gifting, and subscription plans work in clear, friendly language
- Recognize outstanding issues or platform bugs and route them to the right internal team
- Keep internal FAQs and documentation up to date

Must-Haves

- 1–2 years of experience in a customer support role - SaaS, subscriptions, or consumer apps a plus
- A genuine customer-first mindset - You take pride in making listeners feel taken care of
- Excellent written communication - Clear, warm, and patient, even when explaining something technical to someone who isn't
- A problem-solving mindset - Resourceful, curious, good at interpreting problems and breaking them down
- Good judgment about what to resolve directly versus what to escalate
- Reliable and organized - Comfortable owning a queue of tickets on a part-time schedule

## Nice to Have

- Experience with subscription or membership businesses (Patreon, Substack, etc.)
- Familiarity with podcast apps and RSS feeds from a listener's perspective
- Experience with support or ticketing tools (Zendesk, Help Scout, Intercom, etc.)
- Genuine interest in podcasting or the broader creator economy

WHY JOIN SUPPORTING CAST? You’ll help make workplaces more connected, informed, and interesting via the magic of podcasting. Supporting Cast built one of podcasting’s first and most successful subscription management platforms for top public podcasters before expanding to improve employee experiences at some of the most interesting companies in the world. This is a great opportunity if you want ownership of your work, a taste of startup life, and the responsibility of setting the bar high for a new team. You’ll also enjoy competitive salary and benefits in a remote-first, mission-driven, and family-friendly team. About Supporting Cast: Supporting Cast is a podcast monetization platform that helps top publishers and creators offer premium subscription content directly to listeners. Our clients include leading podcast publishers like NPR, SiriusXM, and NBC, along with major independent shows. A proponent of the open ecosystem, we make it seamless for subscribers to access premium podcast content in their favorite app—no new app to download—and give publishers the tools to grow and manage their paying audience with flexible integrations, analytics, and payments. We’re a small, fully remote company with a strong belief in the future of audio. We’re looking for someone who is thoughtful and detail-oriented to help us bring the magic of podcasting into more corporate settings. Supporting Cast is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; home health and hospice care; television broadcasting, online, print, and local TV news; automotive dealerships; manufacturing; hospitality; and consumer internet companies.

## About Slate

## Company Overview
- **One-liner**: Slate is a daily digital magazine and podcast network offering analysis, commentary, and witty takes on politics, news, business, technology, and culture.
- **Entity Type**: Private (owned by Graham Holdings Company, a publicly traded conglomerate)
- **Headquarters**: New York, NY, USA (inferred from job listings and industry knowledge)
- **Founded**: 1996
- **Founders**: Michael Kinsley

## Core Business
- **Primary industry**: Digital media / online publishing / podcasting
- **Target customers**: B2C – general readers and listeners interested in smart, opinionated coverage of current events and culture
- **Mission or purpose statement**: Not explicitly stated on the site, but the company emphasizes "smart, witty takes" and "aggressively curious" journalism (from [slate.com/jobs](https://slate.com/jobs))

## Products & Services
- **Slate.com**: The flagship online magazine featuring articles, columns, and blogs on politics, business, technology, and culture.
- **Slate Podcasts**: A network of popular shows (e.g., *Slow Burn*, *Decoder Ring*, *What Next*, *Amicus*) covering history, politics, pop culture, and more.
- **Slate Plus**: A paid subscription offering ad-free access, exclusive content, and bonus podcast episodes.
- **Slate Books**: A publishing arm that curates books by Slate staff and contributors.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Slate is a subsidiary of Graham Holdings, which has a market cap of ~$2.7B as of 2025)
- **Key Metric**: Revenue is not publicly broken out; Slate is supported by advertising and subscription revenues.
- **Notable Investors/Partners**: Owned by Graham Holdings Company (formerly The Washington Post Company). Partnered with Amazon Associates and Bookshop.org for affiliate links.
- **Growth Signals**: Expanding podcast network; hiring for remote roles (Client Success Manager, Podcaster Success Associate); collective bargaining agreement with Writers Guild of America East indicates stable, professional workforce.

## Competitive Advantages
- **Strong Editorial Voice**: Recognized with numerous awards, including the National Magazine Award for General Excellence Online.
- **Podcast Powerhouse**: A diverse slate of narrative and interview podcasts that attract loyal audiences.
- **Long-Standing Brand**: Founded in 1996, Slate has built trust and a distinctive identity in digital media.
- **Subscription Model**: Slate Plus provides recurring revenue and deeper audience engagement.

## Strategic Focus
- **Current priorities**: Growing podcast audience, expanding subscription revenue, and maintaining high-quality journalism. The company is actively hiring for remote roles, suggesting a focus on distributed talent and operational efficiency.
- **Direction**: Continued investment in audio content and digital storytelling, with an emphasis on audience engagement via newsletters and membership.

## Why Work Here
- **Culture**: Emphasizes smart, curious, and collaborative people. The company values "smarts, kindness, humor, and generosity" ([slate.com/jobs/staff-writer.html](https://slate.com/jobs/staff-writer.html)).
- **Remote/Hybrid Policy**: Many roles are fully remote (U.S. only), as seen in current openings ([jobs.lever.co/slate](https://jobs.lever.co/slate)).
- **Union Representation**: Editorial staff are covered by a collective bargaining agreement with the Writers Guild of America East, offering job protections and structured pay.
- **Perks**: Opportunity to work on award-winning journalism and podcasts; exposure to a wide range of topics; creative autonomy.

## Sources
1. [Slate Jobs Page](https://slate.com/jobs)
2. [Slate About Us](https://slate.com/about)
3. [Slate Lever Careers](https://jobs.lever.co/slate)
4. [Slate Staff Writer Job Posting](https://slate.com/jobs/staff-writer.html)

## Other roles at Slate

- [Staff Writer (Application deadline: October 31st)](https://feeny.ai/job/staff-writer-application-deadline-october-31st-slate-brooklyn-nrnqx1ep5s5h) — Brooklyn, NY
- [Associate Producer, What Next & What Next TBD](https://feeny.ai/job/associate-producer-what-next-what-next-tbd-slate-brooklyn-avybjmtv9q1f) — Brooklyn, NY
- [Software Engineer](https://feeny.ai/job/software-engineer-slate-united-states-2y62yjdp81zd) — United States
- [Client Success Manager](https://feeny.ai/job/client-success-manager-slate-united-states-szfevd9fz8rs) — United States