--- title: 'Policy Support Specialist, Ads & Monetization Ops at Spotify' canonical: 'https://feeny.ai/job/policy-support-specialist-ads-monetization-ops-spotify-san-francisco-a6psfs5nswkf' type: 'job' last_seen: '2026-09-12' --- # Policy Support Specialist, Ads & Monetization Ops at Spotify - **Company:** Spotify - **Location:** San Francisco, CA - **Work type:** remote - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/spotify/36022b53-40f0-4799-8d8d-4d89998116a3 ## Job description Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values. We’re looking for a Policy Support Specialist to support our Ads & Monetization Operations. In this role, you’ll help strengthen our monetization policy enforcement operations across ad review and podcast monetization. You’ll partner with internal teams and vendors to resolve escalations, improve workflows, support policy and product updates, and strengthen training and quality programs. ## What You'll Do - Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows, helping our global operations teams make consistent, objective decisions. - Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management. - Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address the root causes of complex cases. - Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies. - Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners including Sales, advertisers, and cross-functional teams. - Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches. - Participate in occasional weekend or holiday on-call coverage and travel when needed. ## Who You Are - You have 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area. - You have experience developing new workflows, improving processes, and turning operational challenges into practical solutions. - You communicate clearly and can synthesize complex information for different audiences, including during sensitive or time-critical escalations. - You work effectively with cross-functional partners and can independently manage priorities and solve problems. - You bring strong analytical skills and can use qualitative and quantitative information to identify patterns and inform decisions. - You are adaptable and comfortable working through changing priorities and ambiguity. - You are comfortable reviewing sensitive or potentially disturbing content as part of your work. - You are fluent in English. Experience working with external vendors or using tools such as Salesforce, SQL, or AI-enabled tools can be helpful in this role. Where You'll Be - This role can be based in San Francisco or NYC - We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. ## About Spotify ## Company Overview - **One-liner**: Spotify is the world's most popular audio streaming subscription service, connecting users to over 100 million tracks, 7 million podcast titles, and 700,000 audiobooks across 184 markets. - **Entity Type**: Public (NYSE: SPOT) - **Headquarters**: Stockholm, Sweden - **Founded**: 2006 - **Founders**: Daniel Ek and Martin Lorentzon ## Core Business - Primary industry: Audio streaming and digital media - Target customers: B2C (consumers via Free and Premium tiers) and B2B (advertisers, artists, and labels through Spotify Advertising and Spotify for Artists) - Mission: "To deliver creativity to the world—one note, one voice, one idea at a time." ## Products & Services - **Spotify Free**: Ad-supported streaming of music, podcasts, and audiobooks - **Spotify Premium**: Subscription tier with offline mode, improved sound quality, and ad-free listening - **Spotify for Artists**: Analytics, promotion, and monetization tools for creators - **Spotify Advertising**: Programmatic and self-serve ad platform for brands - **Audiobooks**: Catalog of 700,000+ audiobook titles (market entry in 2022) ## Market Standing - **Valuation/Market Cap**: Not disclosed in available sources; stock price reported at USD 391.23 (as of 2024-10-29) - **Key Metric**: Annual Revenue EUR 17.2B; 777 million monthly users including 300 million subscribers (per Spotify Newsroom). Note: LinkedIn company data lists 365M users/165M subscribers — conflicting reports, likely reflecting an older snapshot. - **Notable Investors/Partners**: Series A of USD 21.6M with 5 investors (2008); debt financing of USD 1.0B (2016); convertible notes in 2016 and 2021. Key acquisitions include Sonantic (2022), Mediachain (2017), and Tunigo (2013). - **Growth Signals**: Headcount grew +14.2% YoY to 8,921 employees; 9 offices across 4 countries; expansion into audiobooks; 300M+ paying subscribers. ## Competitive Advantages - Scale: largest audio streaming subscriber base globally - Data and AI personalization: mature recommendation engines and AI-driven discovery - Multi-format audio ecosystem: music, podcasts, and audiobooks in a single app - Strong brand recognition and deep creator relationships ## Strategic Focus - AI-powered personalization and generative audio tools - Audiobook market expansion - Podcast ecosystem growth - Creator monetization and artist tools ## Why Work Here - Employer rating 4.0/5.0 from 2,155 reviews (Work-Life: 4.2, Compensation: 3.9, Culture: 4.0, Career: 3.5) - **Work ## Other roles at Spotify - [Staff Machine Learning Engineer, Home Surfaces](https://feeny.ai/job/staff-machine-learning-engineer-home-surfaces-spotify-new-york-0xk0vnrbemss) — New York, NY - [Data Scientist - Music Promotion](https://feeny.ai/job/data-scientist-music-promotion-spotify-new-york-pnd0myhqwkq7) — New York, NY - [Director of Engineering - Content Platform (Catalog)](https://feeny.ai/job/director-of-engineering-content-platform-catalog-spotify-london-sedkq85sfk5h) — London, United Kingdom - [Senior Product Manager - Subscriptions](https://feeny.ai/job/senior-product-manager-subscriptions-spotify-london-2sm0fmcd2jps) — London, United Kingdom - [Talent Acquisition Lead](https://feeny.ai/job/talent-acquisition-lead-spotify-singapore-12xvv8epn405) — Singapore - [Senior Product Manager - Audiobooks Format Foundations](https://feeny.ai/job/senior-product-manager-audiobooks-format-foundations-spotify-london-zw5q1r1wtr0q) — London, United Kingdom - [Staff Data Scientist - Experience](https://feeny.ai/job/staff-data-scientist-experience-spotify-stockholm-7taecwqpkhp5) — Stockholm, Sweden - [C++ Engineer - Experience](https://feeny.ai/job/c-engineer-experience-spotify-stockholm-gz7bg2y4csyy) — Stockholm, Sweden - [Manager, Proposition Strategy](https://feeny.ai/job/manager-proposition-strategy-spotify-new-york-hg1v4dt60pvz) — New York, NY - [Product Manager - Customer Service Platform](https://feeny.ai/job/product-manager-customer-service-platform-spotify-london-vg49ft635gk3) — London, United Kingdom