--- title: 'POS Customer Success Manager, LATAM at Owner.com' canonical: 'https://feeny.ai/job/pos-customer-success-manager-latam-owner-com-colombia-t0pb71nf3n5t' type: 'job' last_seen: '2026-10-27' --- # POS Customer Success Manager, LATAM at Owner.com - **Company:** Owner.com - **Location:** Colombia - **Compensation:** $90k–$100k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-10-27 - **Apply:** https://jobs.ashbyhq.com/Owner/a631a8ac-1dae-4551-acd1-4de48681a27d/application **Skills:** POS technology, Salesforce, SalesLoft, Claude, Notion, Slack, Restaurant operations, Payment processing technology, Digital marketing strategies, SEO, Email marketing, Google Ads > Own the post-launch relationship for restaurant customers using Owner's POS and digital ordering platform. Drive adoption, retention, and measurable business value through coaching, data analysis, and churn mitigation. ## Job description ## About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an [Owner.com](http://Owner.com) website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ## Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! ## Why We’re Looking for You [Owner.com](http://Owner.com) is scaling its Point of Sale rapidly, and we’re building a dedicated Customer Success team to support our newest customer segment. As a POS CSM, you will own the post-launch relationship for restaurants running Owner’s full stack — Core digital ordering platform and point of sale system. Your mission is to drive adoption and retention across both products by proving measurable business value. The ideal candidate has hands-on experience with POS technology, understands in-store restaurant operations and can translate product capabilities into tangible business outcomes like loyalty program adoption and increased in-store and online sales. ## What You’ll Do - Own a portfolio of POS customers across all stages of the post-go-live lifecycle, with a focus on driving full product adoption across both Owner’s Core Online Ordering platform and Point of Sale. - Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth - Conduct Value Reviews that tie product usage to customer business outcomes: MoM sales growth, conversion, in-store revenue and digital channel performance. - Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong objection handling skills - Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify growth opportunities - Help build POS playbooks: contributing to processes, SOPs and scalable frameworks as this team grows ## What We’re Looking For - A strong customer centric approach. You handle conversations with empathy, professionalism and a solutions-first mindset - Strong communication and negotiation skills with expertise in uncovering pain points, objection handling and de-escalation - Strong proficiency in interpreting data to identify trends, wins and opportunities. You have the ability to use data to tell a compelling story - Quick thinking and creative problem-solving to manage challenging customer situations in real time with a high degree of ownership and accountability - Process-oriented thinking. You see inefficiencies and build better frameworks to improve your workflow and your team’s process - Grit, adaptability and comfort navigating ambiguity. This team is in build mode and you are excited by that! ## Minimum Requirements - 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company - You held targets which included NRR, GRR and/or retention metrics - Working knowledge of POS hardware payment processing technology and in-store restaurant operations - Proven track record of managing customer churn and driving product adoption in a SaaS environment - Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, Slack - A background in B2B2C, ideally within the food/hospitality and technology space. Familiarity with industry trends trends and competitive dynamics - A commitment to personal growth and continuous improvement Bonus if you have - Experience working in a restaurant - Previous experience in a high-growth or early stage SaaS company where you helped build and refine CS processes - Familiarity with digital marketing strategies (SEO, email, loyalty, Google Ads) that drive restaurant revenue The Impact You'll Have - Help restaurant owners see measurable ROI from Owner’s platform - Drive retention in Owners newest customer segment - Shape the POS customer journey. You will work in a collaborative enirvonment to define how this team operates at scale - Surface product insights and influence Owners roadmap ## Compensation and benefits The estimated base salary range for this role is $30,000-$40,000 USD converted to your local currency Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond. ## #LI-AB1 ## About Owner.com ## Company Overview - **One-liner**: Owner.com provides an all-in-one AI-powered platform for independent restaurants to build websites, drive online orders, create branded apps, and automate marketing, acting as a Shopify‑meets‑HubSpot for the food industry. - **Entity Type**: Private (Series C; raised $120M in latest round) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Adam Guild (CEO) and Dean Bloembergen (CTO) ## Core Business - **Primary industry**: Restaurant technology / Food & beverage SaaS - **Target customers**: Independent restaurants and local businesses (B2B, SMB) - **Mission**: To help local businesses succeed online by providing a complete growth system that lets them compete with large corporations. ## Products & Services - **AI‑Powered Website & Branded App**: Custom, commission‑free online ordering for restaurants, including guest management and marketing automation. - **Automated Marketing Platform**: Email and text marketing campaigns driven by AI, designed to increase customer retention and order frequency. - **Customer Relationship Management (CRM)**: Tools to manage customer data, preferences, and loyalty programs. - **Delivery Without Commission**: Owner enables restaurants to accept orders directly without paying third‑party delivery fees. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$182.2M** (8 rounds), including a $120M Series C; annual revenue estimated at **$15M** (LinkedIn data) — the company itself describes “tens of millions in revenue.” - **Notable Investors**: Benchmark, Headline, Redpoint; individual investors include Fidji Simo (former Instacart CEO), Dharmesh Shah (HubSpot co‑founder), Jack Altman (Lattice CEO), Alex Bard, and others. - **Growth Signals**: - Headcount grew **109.8% YoY** to **507 employees** (as of mid‑2026). - Global presence across 48 countries, with major hubs in San Francisco, Toronto, Colombia, and Mexico. - Over **100,000+ restaurants** served, processing hundreds of millions of orders. ## Competitive Advantages - **All‑in‑One Platform**: Combines website, app, ordering, marketing, and CRM in a single solution — replacing the need for multiple tools. - **Zero Commission on Orders**: Direct ordering removes third‑party delivery fees, a major pain point for independent restaurants. - **AI‑First Strategy**: Uses artificial intelligence for marketing automation, personalization, and customer insights, differentiating from traditional restaurant tech providers. - **Speed & Ownership Culture**: Emphasizes rapid execution and individual ownership, enabling fast product iteration and customer responsiveness. ## Strategic Focus - **Scale Beyond Restaurants**: Vision to extend the platform to all local business types (e.g., pizzerias, retail, services) after perfecting the restaurant use case. - **Deepen AI Capabilities**: Building AI that “every local business owner will use to succeed” — likely expanding automation, predictive analytics, and natural language interfaces. - **International Expansion**: Growing team globally (48 countries) with remote‑first operations; hiring aggressively in engineering, sales, and customer success. ## Why Work Here - **Culture & Values**: “Build as an Owner,” “Move fast, deliver excellence,” “Obsess over customers,” “Bring good energy,” and “Scale yourself” — reinforced weekly at all‑hands meetings. - **Remote‑First**: Most roles are fully remote, with occasional in‑person collaboration in San Francisco or Toronto sales hub. - **Compensation & Benefits**: - Competitive base salary (e.g., $135k–$150k for People Business Partner role) - Generous pre‑IPO equity package - Comprehensive health, dental, and vision insurance - Unlimited / flexible PTO + extra perks (lifestyle stipend, monthly good‑vibes budget) - **Engineering Culture**: High talent density; teams include alumni from Shopify, HubSpot, DoorDash, ServiceTitan, Stripe, and Rappi. Focus on fast learning (“reading is a superpower”) and data‑driven decisions. - **Growth Trajectory**: Hyper‑growth startup with 68+ open roles across engineering, product, sales, and operations — significant opportunity for career acceleration. ## Sources 1. [owner.com/careers](https://www.owner.com/careers) 2. [owner.com/leadership](https://www.owner.com/leadership) 3. [LinkedIn Company Page – Owner.com](https://www.linkedin.com/company/owner-com) 4. [Lever Job Posting – People Business Partner](https://jobs.lever.co/owner/a1afd527-13b3-4e32-a6d5-515acf5d6bcb) 5. [LinkedIn Jobs Page – Owner.com](https://www.linkedin.com/company/owner-com/jobs) ## Other roles at Owner.com - [Sales Enablement Manager, Account Executives](https://feeny.ai/job/sales-enablement-manager-account-executives-owner-com-toronto-0gemeyb0a4qb) — Toronto, Canada - [QA, Customer Success Manager - POS LATAM](https://feeny.ai/job/qa-customer-success-manager-pos-latam-owner-com-colombia-4tbshg5qbwqv) — Colombia - [Customer Success Manager - Costa Rica](https://feeny.ai/job/customer-success-manager-costa-rica-owner-com-costa-rica-vsd7yys8dj71) — Costa Rica - [Customer Success Manager - Mexico](https://feeny.ai/job/customer-success-manager-mexico-owner-com-mexico-bw588gydtz8j) — Mexico - [Customer Success Manager - Colombia](https://feeny.ai/job/customer-success-manager-colombia-owner-com-colombia-4navj49kssfs) — Colombia - [Sales Enablement Specialist, Sales Development Program](https://feeny.ai/job/sales-enablement-specialist-sales-development-program-owner-com-toronto-gnn8a2w7c5vc) — Toronto, Canada - [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-owner-com-remote-wbfcm9zzat7c) - [Customer Support Representative- Mandarin Speaking (Colombia)](https://feeny.ai/job/customer-support-representative-mandarin-speaking-colombia-owner-com-colombia-en9dshb4zjzj) — Colombia - [Customer Support Representative (Mexico) - Mandarin Speaking](https://feeny.ai/job/customer-support-representative-mexico-mandarin-speaking-owner-com-mexico-02w5cwvdh2th) — Mexico - [Customer Support Representative (Costa Rica) - Mandarin Speaking](https://feeny.ai/job/customer-support-representative-costa-rica-mandarin-speaking-owner-com-costa-qxta0kzycde3) — Costa Rica