---
title: 'POS Support Specialist _Toronto at Chowbus'
canonical: 'https://feeny.ai/job/pos-support-specialist-toronto-chowbus-toronto-v7438v777918'
type: 'job'
last_seen: '2026-09-07'
---

# POS Support Specialist _Toronto at Chowbus

- **Company:** Chowbus
- **Location:** Toronto, Canada
- **Posted:** 2026-06-17
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/chowbus/jobs/7776797003

## Job description

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

Within our Restaurant Technology Team, we focus on bringing value to thousands of merchant partners that are using the Chowbus platform to grow their business and attract new customers.

We are hiring a POS Support Specialist who will be responsible for working with our customers and internal teams to support our POS retail needs. This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system.

## What You'll Focus On

- Merchant Onboarding & Setup: Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
- Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
- Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
- Provide occasional onsite support for escalated issues and solution coordination.
- Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements.
- Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value.

## What You Bring

- 1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred).
- Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
- Exceptional communication skills, with a friendly and professional tone.
- A passion for technology and delivering outstanding client experiences.
- Working Conditions: May occasionally travel to client site for trouble shooting.
- Fluent in Chinese and English required

## What We Offer

- A fair compensation package
- Company holidays
- Flexible Paid Time Off (PTO)
- Monthly Stipend

The salary for this role is CAD$60,000-CAD$70,000

## About Chowbus

## Company Overview
- **One-liner**: Chowbus is a full-stack technology platform providing AI-powered POS, SaaS, and business services for culturally rooted independent restaurants across North America.
- **Entity Type**: Private (Series E, raised $81M in March 2026)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2016
- **Founders**: Linxin Wen, Suyu Zhang

## Core Business
- **Primary industries**: Restaurant technology, Point of Sale (POS), SaaS, AI-driven restaurant services
- **Target customers**: Independent, culturally rooted restaurants (Asian cuisine, fast-casual, full-service) – B2B, primarily SMB to mid-market
- **Mission/purpose**: “Empowering restaurants with the tools to thrive — whether you’re serving sushi, Korean BBQ, dim sum, boba tea, or pho. We’re more than a POS provider. We’re a partner in growth, innovation, and cultural pride.” [chowbus.com/about-us](https://www.chowbus.com/about-us)

## Products & Services
- **POS Stand**: Full-featured countertop POS running on iOS Apple devices with offline mode and real-time cloud sync.
- **Handheld POS**: Mobile ordering and payment device for tableside service.
- **Tablet Ordering**: Self-service ordering via tablets for dine-in customers.
- **Kiosk Ordering**: Self-service kiosks for quick-service and fast-casual settings.
- **Kitchen Display System (KDS)**: Digital screen for kitchen order management.
- **Delivery Integration**: Unified management of third-party delivery orders (DoorDash, Uber Eats, etc.) alongside in-house delivery.
- **AI Digital Ads**: AI-driven marketing platform for targeted ad campaigns.
- **Automated Accounting & Supply Chain Optimization**: Tools to reduce overhead and manage inventory (part of upcoming service expansion).
- **Insurance & Services**: Planned expansion into business services beyond software.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: 
  - $120+ million Annual Recurring Revenue (ARR) as of September 2025 (9x growth over four years) [en.wikipedia.org/wiki/Chowbus](https://en.wikipedia.org/wiki/Chowbus)
  - ~$4 billion annualized processed transaction volume across all 50 U.S. states and Canada
  - Total funding raised: $209M (including $81M Series E in March 2026) [cbinsights.com/company/chowbus](https://www.cbinsights.com/company/chowbus) – note: some sources list $203.32M (conflicting reports)
- **Notable Investors**: Prysm Capital (lead), Left Lane Capital (lead), Dutchess, Fika, Avid Bank; 22 total investors per PitchBook
- **Growth Signals**: 
  - Expanded from delivery-only to full SaaS/POS platform in 2022; sold delivery business to Fantuan in January 2024 to focus on tech.
  - Hosted 2026 Summer Launch Event and Summit Forum (“Welcome to the AI Digital Worker Era”) in May 2026 at the NRA Show.
  - Plans international expansion into Canada and deeper AI service offerings.

## Competitive Advantages
- **Vertical focus**: Deep specialization in culturally rooted restaurants (especially Asian cuisine), a $240B market segment that is often underserved by generic POS systems.
- **Full-stack integration**: POS, online ordering, delivery aggregation, marketing, and accounting on a single platform – eliminates need for multiple vendors.
- **AI-first approach**: AI Digital Ads and upcoming AI tools for supply chain, accounting, and marketing give independent restaurants capabilities previously available only to large chains.
- **Reliability**: iOS-powered Apple hardware with offline mode ensures uptime even during internet outages.
- **Real-time cloud sync**: All data syncs instantly across devices, enabling remote management from anywhere.

## Strategic Focus
- **Expand AI-driven tools**: Build next-generation AI platform for marketing, automated accounting, supply chain optimization.
- **Move beyond SaaS into services**: Offer comprehensive business services (marketing, accounting, supply ordering, insurance) where restaurant operators spend significantly more than on software alone.
- **International growth**: Enter Canada while deepening support in the U.S.
- **Continue serving independent restaurants**: Maintain focus on culturally rooted operators, a core market representing ~16% of the U.S. restaurant industry.

## Why Work Here
- **Culture**: Mission-driven company that values cultural pride, innovation, and community. Founded by international students who experienced the pain points they now solve.
- **Growth trajectory**: Rapidly scaling from $120M ARR with 9x growth in four years; employees have opportunity to shape AI products in a high-impact market.
- **Team size**: ~190 employees (per PitchBook) – still at a stage where individual contributions can have outsized impact.
- **Work environment**: Headquarters in Chicago (224 S. Michigan Ave). Remote/hybrid policy is not publicly specified; check the careers page on Greenhouse for specific role details.
- **Notable perks**: Involvement in industry events (NRA Show, Summer Launch), exposure to cutting-edge AI development in a real-world vertical.

## Sources
1. [chowbus.com](https://www.chowbus.com/) – Product overview, press release details
2. [chowbus.com/about-us](https://www.chowbus.com/about-us) – Mission, founding story, why restaurants choose Chowbus
3. [cbinsights.com/company/chowbus](https://www.cbinsights.com/company/chowbus) – Funding history, total raised, investors, competitors
4. [en.wikipedia.org/wiki/Chowbus](https://en.wikipedia.org/wiki/Chowbus) – Company history, ARR, transaction volume, acquisition of delivery business
5. [pitchbook.com/profiles/company/182630-89](https://pitchbook.com/profiles/company/182630-89) – Employee count, valuation status, primary industry, office address

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