---
title: 'Post Closing Coordinator at Tomo Mortgage'
canonical: 'https://feeny.ai/job/post-closing-coordinator-tomo-mortgage-new-york-82m7y5j6zxf2'
type: 'job'
last_seen: '2026-09-12'
---

# Post Closing Coordinator at Tomo Mortgage

- **Company:** Tomo Mortgage
- **Location:** New York, NY
- **Compensation:** $58k–$60k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-14
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/tomo/8d59e2df-e4f0-4d1a-9422-9631c2f9ee59/application

**Skills:** Data entry, Data validation, Mortgage banking industry knowledge, Loan delivery concepts, Investor requirements, Agency requirements, State and federal loan delivery requirements, Pipeline monitoring, Reporting, Analysis, Critical thinking

> The Post Closing Coordinator ensures swift delivery of closed loans to investors by verifying package accuracy, compliance, and alignment with industry guidelines. The role involves coordinating with internal stakeholders and third parties to resolve suspense items, managing the loan delivery pipeline, and ensuring...

## Job description

## Who We Are

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation. The elevator pitch… As a Post Closing Coordinator, you will play a crucial role in swiftly delivering closed loans to investors. The loans delivered must meet investor guidelines at first pass as a result of your ability to integrate package requirements from various stakeholders including Tomo team members and third parties (e.g. settlement agents, MERS, warehouse banks, interim servicing etc.).The ideal candidate for this role gets excited about moving quickly, using technology, innovating, and being around customer-centric teammates. You will have a powerful voice with our product development team - if you have long dreamed of fixing and modernizing an LOS then this will be a dream job.

What You'll Do:

- Review and verify closed loan packages to ensure that the loans are accurate, complete and compliant and in alignment with industry guidelines
- Deliver appropriate post close paperwork to warehouse lending partners
- Communicate with and task Mortgage Loan Officers, Processors, Closers, Settlement Agents and other counterparties to obtain missing information and documentation for the closed loan package prior to investor delivery
- Responsible to communicate effectively with Loan Officers, Processors and Closers when tasked to contact the customer in relation to identified suspense items
- Swiftly resolve any suspense items identified by the investor
- Stack and image loan packages to industry and investor standards
- Meet shipping expiration deadlines; coordinate with Secondary Marketing if an expiration date cannot be met prior to commitment expiration date
- Register/transfer mortgages in the MERS system
- Run UCDs
- Review and reconcile purchase advice details in Tomo systems
- Manage a pipeline to get collateral from title to deliver to warehouse banks
- Contribute to continuous improvement of the current post-closing process and help identify patterns and processes that may improve upstream business practices
- Ensure files are compliant and regulator review/exam ready before archiving the file
- Ensure any initial payments are collected on the loan when a payment is due in advance of investor loan purchase and subsequent servicing transfer
- Generate Loan Boarding and Transfer reports from LOS and upload to Willow system for “Welcome” and “Goodbye" letters

What Makes You a Great Fit:

- High School diploma or equivalency degree
- 2+ years of related experience
- Experience with high volume data entry/validation
- Knowledge of mortgage banking industry and loan delivery concepts
- Understanding of investor, agency, state and federal requirements for loan delivery
- Demonstrated skill in monitoring and overseeing loan production pipeline
- Demonstrated experience researching information, problem solving, and making solid business decisions
- Experience working in a fast paced and changing environment
- Experience reporting, analyzing, interpreting, and critical thinking
- Experience of fostering relationships within Tomo and with 3rd Parties
- Strong attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to deadline
- Ability to work from our NYC office

What’s in It for You?

- Career growth: Multiple paths within Tomo, including elite operational roles
- Competitive compensation and benefits
- Equity ownership: All teammates receive stock options
- Coaching and mentorship: Build a foundation for a career in operations

Location This role will be based in our NYC office on a hybrid schedule: Mon-Wed on-site, and Thurs/Fri remote optional. Employee Benefits We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to):

- Equity Ownership: All teammates receive stock options—we win together
- Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
- Work-life balance and a generous paid time off policy
- In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
- 401(k) retirement plan

## About Tomo Mortgage

## Company Overview
- **One-liner**: Tomo Mortgage is a fintech mortgage lender that uses AI and automation to make home buying faster, easier, and less expensive by eliminating hidden fees and inflated rates.
- **Entity Type**: Private (Startup)
- **Headquarters**: Stamford, Connecticut, USA (with additional offices in New York, NY; Seattle, WA; and Birmingham, MI)
- **Founded**: 2020
- **Founders**: Greg Schwartz (CEO) and Audrey Troutt (CTO)

## Core Business
- **Primary industry/industries**: Mortgage lending, Fintech, Real Estate Technology (PropTech)
- **Target customers**: B2C — primarily homebuyers, including first-time homebuyers, those upgrading from a starter home, and experienced buyers/investors
- **Mission or purpose statement**: "The joy and promise of a new home should never be overshadowed by the hassle of buying one." — Tomo aims to revolutionize home buying by digitizing and automating the mortgage process.

## Products & Services
- **Tomo Mortgage (Core Product)**: A digital-first, direct mortgage lending service (nonbank lender). Uses AI and automation to streamline the mortgage process, offering lower interest rates (approx. 0.5% less than industry average) and transparent pricing with no "greedy fees" like processing or origination charges. Customers are quoted rates and closing costs upfront without needing to provide personal information or speak to a salesperson.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — Tomo secured a record-setting **$70 million seed round** (among the largest seed rounds in fintech history). Backed by prominent investors including Progressive Insurance®, Metaprop, Ribbit Capital, DST Global, and NFX.
- **Other Metrics**:
    - Active in **30 U.S. states** and Washington, D.C., with plans to continue expanding throughout 2025.
    - Company size: **85 employees** (with ~23 in Product + Tech roles)
    - Named **"Best Online Lender: 2025"** by Bankrate (4.9 score)
    - 98% on-time closing rate (compared to ~40% industry average)
    - Average customer saves approximately **$4,000 at closing**
- **Notable Investors/Partners**: Progressive Insurance®, Metaprop, Ribbit Capital, DST Global, NFX (also includes backing from Zillow’s former CEO)
- **Growth Signals**: Rapid expansion from startup to 30-state lender within 5 years; recognition as best online lender; strong customer satisfaction (5.0 rating, 70+ reviews)

## Competitive Advantages
- **AI-Powered Efficiency**: Uses AI and automation to digitize the mortgage process, reducing costs and closing times significantly.
- **Radical Transparency**: Publishes upfront rates without requiring personal data. No hidden fees or bait-and-switch pricing — a stark contrast to traditional lenders and big banks.
- **Experienced Leadership**: Founded by ex-Zillow executives who witnessed firsthand how the real estate system benefits institutions over consumers.
- **Strong Funding Backing**: The record $70M seed round provides significant runway for growth, technology investment, and market expansion.

## Strategic Focus
- **Market Expansion**: Actively expanding into new states (currently 30 + DC) with plans for continued growth through 2025.
- **Product Innovation**: Continues to invest in AI and automation to further simplify and de-risk the home buying experience.
- **Customer Experience**: Focused on maintaining high customer satisfaction (5-star reviews) and on-time closing rates while scaling.

## Why Work Here
- **Culture & Values**: Emphasizes a culture of "performance, candor, and accountability" with core values including "GOAT" (excellence), "Shake it Up" (innovation), "Omotenashi" (anticipating customer needs), and "Start with Zero" (urgency and fresh perspective).
- **Work Environment**: Hybrid workplace — employees work on-site Monday-Wednesday and work from home on Thursday and Friday. Offices in Stamford (HQ), NYC, Seattle, and Birmingham, MI.
- **Competitive Benefits**:
    - Competitive compensation packages including equity for all employees
    - Comprehensive Medical, Dental, and Vision plans (some 100% covered)
    - Generous paid time off policy
    - Paid parental leave
    - 401(k) retirement plan
- **Impact**: Described as a startup with "experienced leadership" and "record-setting funding" — an opportunity to have an outsized impact on transforming a massive industry while working alongside veteran leaders.

## Sources
1. [tomo.com](https://tomo.com/) — Company homepage
2. [tomo.com](https://tomo.com/mortgage/about-us) — About Us page
3. [tomo.com](https://tomo.com/blog/wp-content/uploads/2025/03/Press-Kit.pdf) — Official Press Kit (PDF)
4. [builtin.com](https://builtin.com/company/tomo) — Built In company profile (careers, culture, perks)
5. [tomo.com](https://tomo.com/mortgage/careers) — Careers page

## Other roles at Tomo Mortgage

- [Senior Accountant](https://feeny.ai/job/senior-accountant-tomo-mortgage-new-york-7vmnm8xhq6kh) — New York, NY
- [Head of Data](https://feeny.ai/job/head-of-data-tomo-mortgage-new-york-4cdbs37k71aw) — New York, NY
- [Sales Manager, Loan Officers](https://feeny.ai/job/sales-manager-loan-officers-tomo-mortgage-detroit-7q0x7rv0g3ca) — Detroit, MI
- [Mortgage Loan Processor](https://feeny.ai/job/mortgage-loan-processor-tomo-mortgage-new-york-42w9d9694pez) — New York, NY
- [Mortgage Loan Closer](https://feeny.ai/job/mortgage-loan-closer-tomo-mortgage-new-york-5ney7g4g2nwc) — New York, NY
- [Mortgage Loan Officer (Detroit, MI)](https://feeny.ai/job/mortgage-loan-officer-detroit-mi-tomo-mortgage-detroit-ydx0k5mvg4d8) — Detroit, MI
- [Mortgage Loan Processor (Detroit)](https://feeny.ai/job/mortgage-loan-processor-detroit-tomo-mortgage-detroit-9jwfnwavjfqc) — Detroit, MI
- [Mortgage Loan Officer (New York, NY)](https://feeny.ai/job/mortgage-loan-officer-new-york-ny-tomo-mortgage-new-york-p22rde8wds0k) — New York, NY
- [Loan Advisor (Honolulu)](https://feeny.ai/job/loan-advisor-honolulu-tomo-mortgage-honolulu-w7ba4yxp05w5) — Honolulu, HI
- [Loan Advisor (St. Louis)](https://feeny.ai/job/loan-advisor-st-louis-tomo-mortgage-st-louis-7c99fhz37v2g) — St. Louis, MO