--- title: 'Post Sales Solutions Engineer, EMEA at LucidLink' canonical: 'https://feeny.ai/job/post-sales-solutions-engineer-emea-lucidlink-united-kingdom-n4sc8najtjp3' type: 'job' last_seen: '2026-10-25' --- # Post Sales Solutions Engineer, EMEA at LucidLink - **Company:** LucidLink - **Location:** United Kingdom - **Compensation:** £100k–£120k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-10-25 - **Apply:** https://jobs.ashbyhq.com/lucidlink/2b211127-8d9f-4852-a754-6063abebb90a ## Job description Please note: applications will close automatically on October 26th at 10:00 AM GMT. You do not need to be in the first 100 applications to be hired at LucidLink. A human will review all applications so please use this time to read the job description in full and craft a thoughtful application. Incomplete submissions or those from popular auto-applier services may be rejected. Contacting LucidLink employees or recruiters directly will not improve your odds of being selected for interview. Please help us focus our attention on reviewing resumes and responding to applicants in a timely manner. About the role: The mission of the Post Sales Solutions Engineer is to be the technical partner our customers trust from signature to renewal. In this role, you will get every account onboarded and upgraded cleanly, resolve hard issues before they escalate, and spot renewal risk and expansion opportunity early, so LucidLink customers stay, grow, and become raving fans. We are advertising this role for hire in either the UK or the East Coast of the United States. Candidates must be willing to support customers across a range of time zones and geographies. Key objectives for success: - Ensure customers are upgraded to the most recent version of LucidLink's products - New, assigned customers are taken through an onboarding call within 30 days of signing and verified in internal monitoring tools - Own and maintain renewal and expansion tracking for assigned accounts - Reduce/minimize avoidable escalations of technical support tickets Required competencies for this role: - APIs, SDKs and integrations - Guides technical customers to the integration approach that actually fits their environment. - Distributed storage and cloud architecture - Reasons through metadata vs. data separation, caching, and encryption trade-offs well enough to defend them under scrutiny. - Identity and access fluency - Leads conversations on SSO, 2FA, and role-based permissions in practice, not just from a script. - Methodical troubleshooting - Diagnoses complex or sensitive technical issues under pressure and knows when, and how, to pull in help before they escalate. - Clear technical teaching - Explains technical material equally well to engineers and executives, and adapts pacing and depth live while running training. - Relationship ownership - Acts as the trusted technical point of contact on strategic accounts, from routine check-ins to high-stakes escalations. - Commercial awareness - Spots renewal risk and expansion potential without being asked and manages their own book of renewals. - Migration and continuity planning - Scopes migration and business-continuity plans sized to a customer's infrastructure and risk tolerance. Company overview LucidLink is the file streaming platform for large-file workflows. We give teams and tools instant access to data in the cloud, so work starts right away, anywhere. No downloads, no syncing, no VPNs. What began as a faster way to open huge media files is now a platform spanning streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer that connects agents to the filespace, all with zero-knowledge security and enterprise governance built in. More than 4,000 companies and 100,000 users in over 150 countries stream more than 100 petabytes with LucidLink, and the Television Academy has recognized us with an Engineering, Science & Technology Emmy Award. Founded in 2016 by storage industry veterans, we are headquartered in San Francisco with an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe and Australia. Reasons to join LucidLink: - Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows. - Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally. - Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success. - Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance. At LucidLink, AI fluency is a core professional competency. As part of our interview process, we'll explore how you currently use AI tools in your work and how you think about using them responsibly. ## About LucidLink ## Company Overview - **One-liner**: LucidLink provides a cloud-native file streaming platform that enables teams to access, edit, and collaborate on massive files in real time without downloading or syncing. - **Entity Type**: Private (Series C) - **Headquarters**: San Francisco, California, United States - **Founded**: 2016 - **Founders**: Peter Thompson and George Dochev ## Core Business - **Primary industry/industries**: Cloud Storage, Collaboration Software, Media & Entertainment, Architecture/Engineering/Construction (AEC) - **Target customers**: B2B, primarily serving creative and technical teams in media & entertainment (film, video, animation), architecture/engineering/construction (AEC), and marketing/advertising. Customers include enterprises like Warner Bros., Discovery, Spotify, Paramount, and Adobe. - **Mission or purpose statement**: To make data instantly and securely accessible from anywhere, redefining real-time collaboration for remote, hybrid, and multi-office teams around the world. ## Products & Services - **LucidLink Filespaces**: A cloud-native file streaming platform that mounts as a local drive. Users can instantly access, stream, and edit files of any size directly from the cloud without downloading, syncing, or using a VPN. It provides a single source of truth with real-time collaboration, zero-knowledge encryption, and enterprise-grade access controls (SSO, SCIM, folder/link permissions). It is SOC 2 Type II, GDPR, and MPAA TPN Blue compliant. - **LucidLink Enterprise**: A version of the platform that combines fast, secure collaboration with egress-free AWS storage, designed for scaling teams. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of **$114.6M** across 5 rounds. Annual Revenue estimated at **$5.7M**. - **Notable Investors/Partners**: Brighton Park Capital (led Series C), Headline (led Series A & B), Baseline Ventures (led Seed), S28 Capital (led Seed). Key partners include AWS. - **Growth Signals**: Headcount of 203 employees (+11.2% YoY). Received a Technology & Engineering Emmy® Award. Used by teams behind Oscar and Emmy-winning productions (e.g., *The Bear*, *Atlanta*). Operates in 10 countries with a tech hub in Sofia, Bulgaria. ## Competitive Advantages - **Unique File Streaming Technology**: Unlike sync-and-share tools (Dropbox, Google Drive) or VPNs, LucidLink streams only the data blocks needed, providing instant access to massive files without local downloads or quality loss. - **Zero-Knowledge Encryption**: Ensures only authorized users can access data, providing a strong security moat for enterprise clients. - **Seamless Integration**: Works with existing tools (Adobe Creative Cloud, AutoCAD, Revit, Figma, Final Cut Pro) and feels like a local drive, requiring no change in workflow. - **Enterprise Compliance**: SOC 2 Type II, GDPR, and MPAA TPN Blue certified, making it suitable for highly regulated industries like media and entertainment. ## Strategic Focus - **Current priorities**: Expanding its enterprise customer base, deepening integrations with creative and engineering tools, and scaling its global workforce. The company is focused on replacing legacy infrastructure (servers, VPNs, sync tools) for distributed teams. - **Direction for growth**: Continued investment in product development (e.g., AI features, mobile team), expanding into new verticals (sports production, marketing), and growing its presence in EMEA and APAC. ## Why Work Here - **Culture highlights**: Described as a team of "creatives and technologists" driven by a shared obsession with streamlining collaboration. Values include redefining real-time collaboration and enabling work from anywhere. - **Remote/hybrid/office policy**: Hybrid and remote-first workforce. Headquarters in San Francisco, with a major tech hub in Sofia, Bulgaria. Teams span North America, Europe, and Australia. - **Notable perks or engineering culture**: Opportunity to work on a first-of-its-kind file streaming technology that has won an Emmy. The engineering culture is focused on solving complex data streaming and security challenges. Employee reviews on LinkedIn rate the company 4.2/5.0 (Work-Life: 4.3, Compensation: 4.4, Culture: 4.1, Career: 4.1). - **Open roles (as of mid-2026)**: Senior Field Marketing Manager, Senior Product Designer with AI, Senior Technical Marketing Manager (Developer), Senior Software Engineer (Mobile team), Senior Manager (Revenue Enablement). ## Sources 1. [lucidlink.com](https://www.lucidlink.com/) 2. [lucidlink.com/careers](https://www.lucidlink.com/careers) 3. [linkedin.com/company/lucidlink](https://www.linkedin.com/company/lucidlink) 4. [jobs.ashbyhq.com/lucidlink](https://jobs.ashbyhq.com/lucidlink) 5. [lucidlink.com/blog/what-is-lucidlink](https://www.lucidlink.com/blog/what-is-lucidlink) ## Other roles at LucidLink - [Post Sales Solutions Engineer, US-East](https://feeny.ai/job/post-sales-solutions-engineer-us-east-lucidlink-united-states-cx2khtznecvw) — United States - [Software Engineer, Distributed Systems](https://feeny.ai/job/software-engineer-distributed-systems-lucidlink-sofia-qampxztn6zhs) — Sofia, Bulgaria - [Software Engineer, Webservice Platform](https://feeny.ai/job/software-engineer-webservice-platform-lucidlink-sofia-hqwsb3c0k5zq) — Sofia, Bulgaria - [Technical Support Engineer, L2](https://feeny.ai/job/technical-support-engineer-l2-lucidlink-united-states-qn3vc4a01ecc) — United States - [Senior Software Engineer, Backend](https://feeny.ai/job/senior-software-engineer-backend-lucidlink-sofia-0x7scvr7981t) — Sofia, Bulgaria