--- title: 'Practice Assistant at Midi Health' canonical: 'https://feeny.ai/job/practice-assistant-midi-health-remote-953fakfjkjkr' type: 'job' last_seen: '2026-09-26' --- # Practice Assistant at Midi Health - **Company:** Midi Health - **Location:** Remote - **Work type:** remote - **Posted:** 2026-09-16 - **Last confirmed live:** 2026-09-26 - **Apply:** https://job-boards.greenhouse.io/midihealth/jobs/4733657005 ## Job description Practice Assistant @ Midi Health 👩‍⚕️ 📍 Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 4:30pm PST We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity. Core Responsibilities - Clinical Documents & Chart Management Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action. - Administration of Phone & Messaging Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols. - Medical Records Coordination Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them. - Slack Channel Operations Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols. - Referrals Processing Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop. - Post‑Visit Documents Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process. ## Qualifications - Experience in telehealth operations, medical assistant support, or virtual healthcare administration - Proficiency with EMR systems (Athena) and Slack/multiple communication platforms - Strong organizational skills with high attention to detail - Excellent written and verbal communication - Healthcare terminology and HIPAA compliance knowledge - Basic technical proficiency (videoconference tools, telehealth platform troubleshooting) *Preferred Qualifications: - Certified Medical Assistant Administrative (CMAA) or equivalent - Experience handling referrals and prior authorizations - Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations ## Skills & Competencies - Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows - Empathetic, patient‑facing communication with clarity and courtesy - Self‑starter with strong initiative and protocols mindset - Comfortable using Slack, ticketing systems, and remote tools to triage requests Hours: Monday - Friday, 8:30am - 4:30pm PST ## What We Offer - Compensation: $20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables. - Opportunity to join a fast-growing, mission-driven healthcare startup - Health, dental, and paid time off benefits - 100% remote work environment ## #LI-MB1 At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs. Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com. Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history. Please find our CCPA Privacy Notice for California Candidates [here](https://joinemidi.notion.site/CCPA-Privacy-Notice-for-California-Candidates-234ea80994d38013bea1f24b3fa993ce). ## About Midi Health ## Company Overview - **One-liner**: Midi Health is a virtual care clinic specializing in insurance-covered healthcare for women navigating perimenopause, menopause, and other midlife hormonal changes. - **Entity Type**: Private (venture-backed, Series D) - **Headquarters**: Palo Alto, California, United States - **Founded**: 2021 - **Founders**: Joanna Strober (CEO & Co‑founder) ## Core Business - **Primary industries**: Virtual healthcare, women’s health, telehealth - **Target customers**: B2C (women aged 30+ experiencing midlife symptoms) and B2B (employers offering Midi as a benefit, health systems partnerships) - **Mission or purpose statement**: “We’re on a mission to revolutionize healthcare for women at midlife—to relieve their symptoms and support their wellbeing—wherever they live and whatever their health story.” [joinmidi.com/careers] ## Products & Services - **Virtual Clinical Visits**: Insurance‑covered one‑on‑one appointments with clinicians trained in midlife health (perimenopause, menopause, sexual wellness, cancer survivorship, etc.). Available in all 50 states. - **Personalized Care Plans**: Holistic treatment plans tailored to each patient’s unique symptoms and health history. - **Prescriptions & Supplements**: Medications (including hormone therapy) and a curated line of supplements designed for midlife women. - **Employer & Health System Partnerships**: Fortune 100 companies offer Midi as part of their benefits package; leading health systems partner for integrated care. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$265.9M** across 7 rounds (Seed, Series A, B, D) [linkedin.com/company/midi-health] - **Notable Investors/Partners**: Felicis, SemperVirens Venture Capital, Google Ventures (led Series A), Goodwater Capital (led Series D in Feb 2026) [linkedin.com/company/midi-health] - **Growth Signals**: Headcount of 491 employees (+105% YoY); operates in 6 countries; 83,244 LinkedIn followers (+93.3% yearly); insurance coverage in all 50 states; partnerships with Fortune 100 employers [linkedin.com/company/midi-health] ## Competitive Advantages - **Deep specialization**: Clinicians are experts in midlife health, a historically underserved segment. - **Insurance‑covered model**: Vast majority of visits and prescriptions are covered by insurance, lowering patient out‑of‑pocket costs. - **Holistic approach**: Combines medical care, supplements, and lifestyle support in personalized care plans. - **Strong employer channel**: Partnerships with major employers and health systems create a built‑in patient pipeline. ## Strategic Focus - **Expansion of insurance coverage** and partnerships with more health systems and employers. - **Product innovation** in digital care delivery, including AI‑enhanced tools (e.g., Senior Software Engineer, AI Engineer roles listed). - **Scaling clinical operations** across all 50 states and potentially internationally. - **Deepening the product suite** (supplements, community, education) to become a comprehensive midlife platform. ## Why Work Here - **Culture**: Purpose‑driven mission to improve women’s health; values include empathy, expertise, and inclusivity. [joinmidi.com/careers] - **Work model**: Hybrid roles in Palo Alto and San Francisco for most engineering and product teams; many clinical and support roles are fully remote. - **Benefits**: Medical, Dental, Vision, 401K, Flexible Paid Time Off, Parental Leave, New Hire Equipment Stipend, Monthly Remote Work Stipend. [joinmidi.com/careers] - **Engineering culture**: Building a tech‑enabled healthcare platform with roles in fullstack, AI, data science, and product. Emphasis on impact and innovation. - **Growth trajectory**: Rapidly scaling company (105% headcount growth) offers opportunities for career advancement and ownership. ## Sources 1. [joinmidi.com/careers](https://www.joinmidi.com/careers) 2. [job-boards.greenhouse.io/midihealth](http://job-boards.greenhouse.io/midihealth) 3. [joinmidi.com/](https://www.joinmidi.com/) 4. [joinmidi.com/about-us](https://www.joinmidi.com/about-us) 5. 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