---
title: 'Pre-Sales Engineer EMEA at Incode Technologies'
canonical: 'https://feeny.ai/job/pre-sales-engineer-emea-incode-technologies-remote-sdxrqkm6k46v'
type: 'job'
last_seen: '2026-11-07'
---

# Pre-Sales Engineer EMEA at Incode Technologies

- **Company:** Incode Technologies
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-07
- **Apply:** https://job-boards.greenhouse.io/incode/jobs/6229852004

## Job description

## POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

## About Incode

Incode is a Series B unicorn ($2.1 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification.

The Impact You’ll Make

As a Senior Pre-Sales Engineer, you will be the technical backbone of our customer-facing operations in the region—owning issues from first report through to resolution, supporting POCs, pilots, and full-scale implementations, and acting as a champion for Incode's customers. You'll work at the intersection of engineering and customer success, ensuring that every client interaction reflects the highest standard of service and technical excellence.

## What You’ll Own & Drive

Customer Issue Ownership & Resolution

- Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future.
- Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges.
- Research, diagnose, troubleshoot, and debug customer issues encountered during POCs / pilots and implementations / integrations, as well as during production phase.

Pre-Sales & Implementation Support

- Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
- Develop and contribute to internal and external knowledge bases.
- Be a champion for Incode's customers and hold our teams to a high standard of customer service.

The Qualities That Set You Apart

- Excellent written and verbal communication skills.
- Strong problem solving skills, customer service and interpersonal skills.
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution.
- Understanding of support organizations and key indicators that drive supportability.
- Proven track record of resolving issues and risks in a cross-functional and collaborative way.
- Confident, and you easily build relationships when working with your customers and internal partners.
- Naturally curious, eager to learn and proactive in sharing knowledge with others.
- Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
- Highly motivated, able to multi-task and be resourceful.

## Your Background

- BS degree in Computer Science or in related field.
- Minimum 3 years of experience in similar roles, ideally in an enterprise SaaS environment.
- Good understanding of business processes.
- Proficient in English.
- Working knowledge of biometrics or identity software is ideal.

Technical Requirements

- Understanding of APIs, SDKs, and cloud computing technology.
- Experience in various software designs, languages, and architecture.
- Familiarity with cloud-based softwares.
- Experience with HTTP based on JSON services.
- Experience with HTTP client tools like Postman or Insomnia.
- Experience developing scripting or batch processes using sprint batch, shell script or Python.
- Experience developing Mobile iOS and/or Android Native Apps, knowledge of Swift, Kotlin, Java, Cocoapods, Maven.
- Experience with HTML and Python.
- Experience developing Mobile Apps based on frameworks such as React Native, Flutter, Xamarin.
- Experience integrating third-party Web or Mobile SDKs.
- Basic understanding with non-relational databases like MongoDB and Redis is a plus.

Why Incode?

- Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
- Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
- Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
- Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
- Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum. Aspects of our Culture:

- High performance
- Freedom & responsibility
- Context, not control
- Highly aligned, loosely coupled
- Continuous Feedback
- Promotions & Development
- Learn more about [Life at Incode](https://incode.com/life-at-incode/)!

Benefits & Perks:

- Flexible Working Hours & Workplace
- Open Vacation Policy

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.

Applicant Data Privacy:

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

## About Incode Technologies

## Company Overview
- **One-liner**: Incode is an AI-powered identity verification and fraud prevention company that provides end-to-end solutions to help enterprises stop fraud, sustain KYC/AML compliance, and streamline user experiences.
- **Entity Type**: Private (Series B unicorn)
- **Headquarters**: San Francisco, CA, USA
- **Founded**: 2015
- **Founders**: Ricardo Amper

## Core Business
- **Primary industries**: Identity verification, fraud prevention, KYC/AML compliance, biometrics
- **Target customers**: Enterprise, B2B – financial services, banking, fintech, healthcare, gaming, and government (including Fortune 500 companies and leading neobanks)
- **Mission or purpose statement**: “Powering trust for the AI era” and “Power a world of trust … protect real people through frictionless verification experiences.”

## Products & Services
- **AI-Powered Identity Verification Platform**: Modular, end-to-end solution combining biometric authentication, liveness detection, document verification, and fraud intelligence. Available as APIs and SDKs.
- **Passive Liveness Detection**: Industry-first iBeta Level 1 certified passive liveness technology, now Level 2 certified. Defeats deepfakes, injected media, AI-generated documents, and 3D mask attacks.
- **Fraud Intelligence Network**: Proprietary dataset of 400M+ identity profiles and 4.1B+ annual checks used to continuously train models against evolving threats.
- **AuthenticID (acquired 2024)**: Complementary identity verification capabilities integrated into Incode’s platform.

## Market Standing
- **Valuation/Market Cap**: $1.25B unicorn valuation achieved in 2021 following Series B round (most recent disclosed valuation).
- **Key Metric**: Total Funding – Series B lead investors not publicly named; valuation is the primary metric. Annual revenue not publicly available.
- **Notable Investors/Partners**: Not publicly available beyond the Series B round. Partners include enterprise clients in financial services, fintech, and government.
- **Growth Signals**:
  - 600+ employees (“Incoders”) representing 25+ nationalities.
  - 4.1B+ identity checks processed annually; 7.1B+ trust checks.
  - Named a Leader in Gartner Magic Quadrant for Identity Verification for two consecutive years (2024, 2025).
  - Acquired AuthenticID in 2024.
  - First company to pass iBeta Level 1 Passive Liveness certification; later achieved Level 2.
  - Consistent top rankings in NIST FRTE biometric benchmarks.

## Competitive Advantages
- **Proprietary frontier AI models** that consistently outperform industry benchmarks and adapt quickly to new fraud tactics (deepfakes, synthetic identities).
- **Massive proprietary identity dataset** (400M+ profiles) that creates a powerful data moat for model training.
- **End-to-end modular platform** with high reliability (99.99% uptime) and deep integration capabilities.
- **Government-grade biometrics** and first-mover status in passive liveness certifications.
- **Fraud intelligence network** that enables zero bypasses against 13 advanced attack types.

## Strategic Focus
- Stay ahead of AI-driven fraud (deepfakes, synthetic identities) through continuously evolving machine learning models.
- Expand enterprise footprint via acquisitions (AuthenticID) and deeper vertical penetration (healthcare, gaming, government).
- Maintain privacy-first architecture while scaling global identity coverage (200+ countries supported).
- Grow the “one identity everywhere” vision – instant, secure, universal identity verification.

## Why Work Here
- **Culture**: “Incode was founded on diverse perspectives … celebrating inclusion, equal opportunity, and a workplace where everyone feels safe and empowered.” Emphasis on innovation, growth, and a fraud-free mission.
- **Work policy**: Hybrid (mix of in-office and remote) with offices in San Francisco (HQ), New York, and global hubs.
- **Perks**: Unlimited PTO, stock options, parental leave, and benefits tailored to local markets. Team values creativity, belonging, and impact.
- **Engineering culture**: Strong R&D focus with roles in Machine Learning, Backend, DevOps, Security, and Data. Highly technical team building frontier AI models.

## Sources
1. [incode.com](https://www.incode.com/)
2. [incode.com/careers](https://www.incode.com/careers)
3. [incode.com/about](https://www.incode.com/about)
4. [greenhouse.io](http://job-boards.greenhouse.io/incode)
5. [linkedin.com](https://www.linkedin.com/company/incodetech)

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