--- title: 'Premier Services Specialist at Liaison International' canonical: 'https://feeny.ai/job/premier-services-specialist-liaison-international-united-states-xfkyc83dg734' type: 'job' last_seen: '2026-11-02' --- # Premier Services Specialist at Liaison International - **Company:** Liaison International - **Location:** United States - **Compensation:** $73k–$85k - **Work type:** hybrid - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-11-02 - **Apply:** https://www.liaisonedu.com/open-positions/?gh_jid=5462169008 ## Job description At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot. Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come. We are looking for a Premier Services Specialist with Salesforce experience and the technical aptitude to learn and grow. Premier Services provides additional support to select TargetX clients in the form of package upgrades, configuration work, additional training, and consultative sessions. As a Premier Services Specialist, you will play an important role within the Premier Team by executing and completing the requests submitted for our higher education clients. You will report to the Premier Services Manager and work closely with other members of the team to meet the needs of our clients. Responsibilities: - Consult with Premier Services clients regarding their business and operational processes to determine the most effective use of technology solutions to address their needs. - Implement or update configurations in clients’ Salesforce instances for TargetX and Salesforce products as well as bundled third-party solutions. - Create or update Salesforce automations via Process Builders, flows and/or formula fields; manage Visualforce pages and Apex classes as they are required for TargetX products. - Set security parameters via profile provisioning or permission set creation and assignment. - Complete data migrations and integrations via DataLoader and Informatica. - Develop training material and conduct client trainings on various TargetX and Salesforce tools. - Manage system upgrades for Premier clients including client outreach, scheduling, upgrade and post-upgrade-configurations, testing, and product issue resolution. Position Requirements: - Bachelor’s degree from an accredited college or university. - Experience in a higher education setting specifically within the admissions and student success departments. - Familiarity with and experience utilizing and configuring on the Salesforce platform. - Obtained Salesforce Administrator Certification within 6 months of employment. - Strong understanding of business software, including CRMs, Microsoft Office, and Google Suite. - Excellent analytical reasoning, problem solving, and multitasking skills. - Excellent written, communication, and presentation skills. - Demonstrated ability to resolve issues and maintain strong client relationships. - Ability to demonstrate an owner’s attitude toward customer issues. - Ability to prioritize multiple tasks with varying deadlines. - Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fun, fast-paced work environment. - Ability to work independently and collaboratively while working in a remote environment. - Highest personal and professional values that are aligned with the TargetX and Liaison fundamentals. The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location. Pay Transparency $73,000—$85,000 USD [Privacy Policy | GDPR | CCPA Compliance](https://www.liaisonedu.com/privacy-policy/) ## About Liaison International ## Company Overview - **One-liner**: Liaison International provides enrollment management technology and Centralized Application Services (CAS) for higher education institutions, helping them streamline admissions, marketing, and student yield. - **Entity Type**: Private (Bootstrapped/Founder-led) - **Headquarters**: Watertown, Massachusetts, USA - **Founded**: 1990 - **Founders**: George Haddad (Founder & CEO) ## Core Business - **Primary industry**: Education Technology (EdTech) / Higher Education Admissions & Enrollment Management - **Target customers**: Higher education institutions (over 1,500 campuses), state systems, professional associations, and mission-aligned organizations. B2B, primarily serving universities, colleges, and graduate/health profession programs. - **Mission**: “Connecting ambition to achievement” — empowering the community with information to make decisions confidently by providing strategic resources and innovating higher education technology. ## Products & Services - **Centralized Application Services (CAS)**: A platform that centralizes the application process for discipline-specific growth, used by over 31,000 programs globally. Includes specialized offerings like ResidencyCAS for medical residency programs. - **Enrollment Marketing Platform (EMP)**: AI-powered search and omni-channel marketing campaigns to boost enrollment. - **CRM (formerly TargetX)**: Customer relationship management tool to advance enrollment strategies and build relationships with students from inquiry to graduation. - **Yield & Financial Aid Optimization**: Tools to optimize financial resources with aid packages that influence yield decisions. - **Productivity Suite**: A suite of tools to improve operations and manage program-specific processes. - **Othot (Predictive Analytics)**: A predictive and prescriptive analytics platform powered by machine learning to inform enrollment decisions. - **SlideRoom**: Portfolio-based application management for arts and creative programs. - **Time2Track**: Tracking tool for practicum and internship hours (often used in psychology/health programs). ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company). - **Key Metric**: Processes over 5 million applications annually; serves over 1,500 institutions and 40,000+ programs globally. - **Notable Investors/Partners**: Founder-led with no disclosed external investors. Partners include numerous higher education associations, state systems, and professional organizations. - **Growth Signals**: Expanding into medical residency admissions with ResidencyCAS; 35+ years of steady growth in higher education; actively hiring across engineering, sales, and IT roles. ## Competitive Advantages - **Deep Industry Expertise**: Over 35 years focused exclusively on higher education enrollment management — leadership team includes former university administrators who understand client challenges firsthand. - **Comprehensive Platform**: End-to-end suite covering marketing, application processing, CRM, yield management, and predictive analytics, creating a sticky ecosystem for institutions. - **Scale & Trust**: Trusted by over 1,500 institutions and processes millions of applications annually, giving it a dominant position in graduate and health profession admissions. - **AI & Data Maturity**: Proprietary predictive analytics (Othot) and AI-powered tools differentiate it from simpler CRM-only competitors. ## Strategic Focus - **AI Integration**: Deepening predictive and prescriptive analytics capabilities to help institutions make data-driven enrollment decisions. - **Expansion into Medical Residency**: Launching and scaling ResidencyCAS to capture a new, high-value segment of the education market. - **Platform Consolidation**: Encouraging clients to adopt the full suite of products (CAS + CRM + Marketing + Yield) to increase retention and lifetime value. - **Global Reach**: Serving programs globally and expanding partnerships with state systems and associations. ## Why Work Here - **Culture**: Described as passionate, authentic, and growing. Emphasis on collaboration, diversity, and professional development. Intracompany committees, affinity groups, and virtual DEIB training are in place. - **Flexibility**: Hybrid and remote opportunities available. Home office reimbursement for remote employees. Free gym membership for Watertown-based employees. - **Benefits**: Competitive pay, medical/dental/vision, 401k with company match, generous parental leave, flexible PTO, tuition reimbursement, pet insurance, identity theft protection, and monthly virtual wellness webinars. - **Engineering Culture**: Actively hiring for Senior Full-Stack Software Developers, QA Automation Engineers, and Data Analysts. Tech stack includes modern web development tools and cloud infrastructure. - **Stability & Mission**: 35+ year history with a clear mission in education technology — employees can feel their work directly impacts student access and institutional success. ## Sources 1. [liaisonedu.com](https://www.liaisonedu.com/) 2. [liaisonedu.com/careers](https://www.liaisonedu.com/careers/) 3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/embed/job_app?for=liaisoninternational&token=4604637008) 4. [liaisonedu.com/leadership](https://www.liaisonedu.com/leadership/) 5. 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