---
title: 'Premium Cash Officer at Wave'
canonical: 'https://feeny.ai/job/premium-cash-officer-wave-malawi-72b5fn3jjk43'
type: 'job'
last_seen: '2026-10-30'
---

# Premium Cash Officer at Wave

- **Company:** Wave
- **Location:** Malawi
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-30
- **Apply:** https://www.wave.com/en/careers/job/6233329004?gh_jid=6233329004

## Job description

## Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

## How you’ll help us achieve it

The Premium Cash Officer plays a crucial role in our liquidity operations by serving our customers and rebalancing our mobile money agents with either cash or e-float. We are looking for someone skilled enough to guide and mentor the Premium Cash Officer (PCO) and dynamic enough to manage any conflict that could occur in the premium outlet.

In this role, you'll;

- Control access to the safe/cash house, including managing cash in and cash-outs between the safe and the premium agent accounts.
- Hold the end-of-day bill counting and maintain daily reconciliation of premium agent outlets.
- Ensure that all cash management transactions are correctly recorded in the treasury system.
- Promptly request sufficient funds from the head office to ensure no service disruptions and delays at the outlet while serving our customers and agents.
- Be responsible for the receipt and dispatch of cash through the Cash In Transit (CIT) team.
- Ensure all cash management policies and guidelines are adhered to.
- Responsible for the escalation and follow-up of all issues that impede the well-functioning of the premium outlet.
- Encourage proximity agents to be liquid through frequent tracking, monitoring, and issue resolution.
- Support agent/customer needs to provide immediate support on Wave's offer information, opening accounts, system, application, and physical cards.
- Ensure that all cash management transactions are correctly recorded in the treasury system.

## Key details

- Location: You'll work from our office in Lilongwe, Malawi, and may travel to other field locations.
- Work authorization in Malawi is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer 90% health insurance for yourself and your dependents
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.

## Requirements

- Strong proficiency in English. Knowledge of other local languages in Malawi is a plus.
- 2+ years of experience as a Teller, Cashier in cash management, reconciliation & liquidity management, cash handling or delivery, or a similar position.
- A bachelor's degree in accounting, finance, banking, or any related discipline.

You might be a good fit if you

- Are exceptionally organized and able to follow through on tasks independently.
- Have a strong sense of prioritization.
- Are exceptionally customer-obsessed.
- Demonstrate tenacity and a willingness to go the extra distance to get something done.
- Are detail-oriented and seek to achieve excellence in everything you do.
- Are a clear and proactive communicator - written and verbal.
- Are a self-starter and proactive about achieving ambitious targets.
- Always seek to improve yourself through honest self-reflection.
- Enjoy teamwork, but also know how to work well independently.
- Are embarrassingly honest with a high level of integrity.

## Our team

- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on[Y Combinator's top companies by revenue](https://www.ycombinator.com/topcompanies/revenue).

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About Wave

## Company Overview
- **One-liner**: Wave is building a mobile money network across Africa, offering free deposits and withdrawals and a 1% fee on transfers to drive financial inclusion.
- **Entity Type**: Private (Series C)
- **Headquarters**: Dakar, Senegal
- **Founded**: 2017
- **Founders**: Drew Durbin, Lincoln Quirk

## Core Business
- **Primary industry**: Financial Services / Mobile Money / Fintech
- **Target customers**: B2C (unbanked and underbanked individuals across Africa), with a growing B2B agent network
- **Mission statement**: To make Africa the first cashless continent by building a radically inclusive and extremely affordable financial network

## Products & Services
- **Wave App**: A mobile money platform allowing users to deposit, withdraw, send money, pay bills, and buy airtime. Core features include free deposits/withdrawals/bill pay and a flat 1% fee on transfers.
- **Agent Network**: A vast physical network of agents where users can deposit and withdraw cash, providing the critical bridge between digital and physical currency in markets where cash is still dominant.

## Market Standing
- **Valuation/Market Cap**: $1.7 billion (as of September 2021 Series C round) – most recent disclosed valuation.
- **Key Metric**: **Annual Revenue**: $157.0M (2025 estimate) | **Total Funding**: ~$297M (Series A, B, C)
- **Notable Investors/Partners**: Sequoia Heritage, Founders Fund, Stripe, Y Combinator, Ribbit Capital, Thrive Capital, Cota Capital, and more.
- **Growth Signals**: 
    - **Headcount**: 2,065 employees (+32.7% YoY), with active hiring across multiple African countries and remote roles.
    - **Geographic Expansion**: Operating in Senegal, Côte d'Ivoire, Mali, Burkina Faso, Uganda, The Gambia, and the Democratic Republic of the Congo. 
    - **User Base**: Millions of users and rapidly growing.

## Competitive Advantages
- **Radical Affordability**: The 1% flat fee on transfers is significantly lower than traditional mobile money operators and banks across Africa, creating a strong network effect.
- **Africa-First Focus**: Unlike many fintechs that target global markets, Wave is singularly focused on building financial infrastructure for the African continent, giving it deep local expertise and a mission-driven team.
- **Strong Investor Backing**: Backed by top-tier Silicon Valley and global investors (Sequoia, Stripe, Founders Fund), providing significant capital for expansion and product development.

## Strategic Focus
- **Geographic Expansion**: Continuing to enter new African markets, with recent moves into Uganda and the DRC.
- **Product Diversification**: Moving beyond core payments into lending, savings, and other financial services to build a full-stack financial network.
- **Agent Network Optimization**: Strengthening the physical agent network to ensure liquidity and reliability across all operating countries.

## Why Work Here
- **High-Impact Mission**: Directly working on a product that lifts people out of poverty and drives financial inclusion for millions.
- **Strong Culture & Values**: Emphasis on "embarrassing honesty," "egoless mission drive," and maximizing the "rate of learning." The company values direct feedback and vulnerability.
- **Transparent & Fair Compensation**: Uses a transparent formula for generating offers based on skill and experience, not negotiation ability.
- **Generous Benefits**: Flexible vacation policy (21-30 days off), subsidized healthcare for employees and dependents, and generous parental leave.
- **Flexible Work**: "We care about impact, not optics" – with a mix of in-office roles (across 10+ African countries) and remote positions (including roles open in the US, UK, Spain, and Kenya).
- **High Employee Satisfaction**: Rated 4.7/5.0 on employer review sites, with high marks for culture (4.7) and career development (4.6).

## Sources
1. [wave.com - About](https://www.wave.com/en/about/index.html)
2. [wave.com - Careers](https://www.wave.com/en/careers/)
3. [LinkedIn - Wave Mobile Money](https://www.linkedin.com/company/wavemm)
4. [Wikipedia - Wave Mobile Money](https://en.wikipedia.org/wiki/Wave_Mobile_Money)
5. [Crunchbase - Wave Mobile Money](https://www.crunchbase.com/organization/wave-mobile-money)

## Other roles at Wave

- [Field Officer](https://feeny.ai/job/field-officer-wave-conakry-9ac23q8kezcg) — Conakry, Guinea
- [Sales Representative](https://feeny.ai/job/sales-representative-wave-abidjan-nj50mwpssfyq) — Abidjan, Côte d'Ivoire
- [Country Growth Operations Lead](https://feeny.ai/job/country-growth-operations-lead-wave-kinshasa-hx0wtq3j072w) — Kinshasa, Democratic Republic of the Congo
- [Premium Cash Assistant](https://feeny.ai/job/premium-cash-assistant-wave-malawi-824p1pvshext) — Malawi
- [User Growth Regional Lead](https://feeny.ai/job/user-growth-regional-lead-wave-kinshasa-1xjcsz8g9ztt) — Kinshasa, Democratic Republic of the Congo
- [Head of Operations](https://feeny.ai/job/head-of-operations-wave-dakar-qy3wvx2jcga4) — Dakar, Senegal
- [Agent Liquidity Lead](https://feeny.ai/job/agent-liquidity-lead-wave-malawi-zj7x8456686x) — Malawi
- [Distribution Administration Officer](https://feeny.ai/job/distribution-administration-officer-wave-malawi-11v8etmv2jem) — Malawi
- [HR and Facilities Lead](https://feeny.ai/job/hr-and-facilities-lead-wave-ouagadougou-43x4xtjhtypg) — Ouagadougou, Burkina Faso
- [Field Officer](https://feeny.ai/job/field-officer-wave-malawi-n3g40rfcc4b6) — Malawi