---
title: 'Premium Client Manager at capital.com'
canonical: 'https://feeny.ai/job/premium-client-manager-capital-com-johannesburg-1ggny5v8fk4x'
type: 'job'
last_seen: '2026-10-29'
---

# Premium Client Manager at capital.com

- **Company:** capital.com
- **Location:** Johannesburg, Gauteng
- **Work type:** hybrid
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.lever.co/capital/b3f32bef-5f9b-4ff8-b34c-29b500cd8b99

## Job description

Capital.com is a global trading and investing platform operating across regulated markets worldwide. Capital.com South Africa is an Authorised Financial Services Provider and an FSCA-approved Over-the-Counter Derivative Provider.

The Premium Client Manager will manage, develop and grow a portfolio of high-value clients in South Africa, giving each one proactive, informed and commercially disciplined support. The role calls for a strong commercial mindset, excellent relationship management skills, sound knowledge of financial markets, and the ability to deliver an exceptional client experience within a regulated environment.

This is a relationship management and commercial client engagement role. It does not involve the provision of financial advice, discretionary portfolio management or personalised investment recommendations.

Responsibilities:

- Maintain a strong understanding of market developments, competitor activity and Capital.com’s full product suite across all relevant revenue streams.
- Support client engagement and retention through consistent communication, strong product knowledge and a clear understanding of Capital.com’s services.
- Proactively identify, source and engage prospective premium clients through appropriate business development activity, referrals, networking, events and approved internal channels.
- Maintain accurate CRM records, including client interactions, follow-ups, pipeline activity and agreed actions.
- Liaise with Compliance, Operations and Customer Support to resolve client matters.
- Willingness and ability to travel regionally, where required, to support client engagement, business development activity and Capital.com events.

Requirements:

- 5–10 years’ experience in client relationship management, business development, premium client service, brokerage, fintech, trading, wealth management, or a related financial-services environment.
- Bachelor's degree in Finance, Economics, Commerce, Investment Management, or a related field.
- FSCA RE5 regulatory exam completed.
- Strong understanding of financial markets, including FX, indices, equities, commodities, macroeconomic data, market sentiment and derivative products such as CFDs.
- Excellent verbal and written communication skills, with the ability to engage confidently and professionally with sophisticated clients.
- Demonstrated ability to acquire new clients and build long-term client relationships.
- Experience attending or supporting client events, seminars, webinars, exhibitions or business development roadshows.
- Ability to work effectively in a fast-paced, regulated environment where client experience, commercial outcomes and compliance standards must be balanced.
- Fluent in English.

Advantageous To Have:

- SAIFM / RPE modules, particularly Introduction to Financial Markets, Regulation and Ethics, or Derivatives
- Additional South African language skills would be beneficial but are not essential.

Local Market Knowledge:

- Understanding of the South African financial services regulatory environment, retail investor behaviour and conduct expectations.
- Awareness of FSCA expectations for financial promotions, fair client communication and conduct risk in financial services.

What Will You Get In Return:

- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

## About capital.com

## Company Overview
- **One-liner**: Capital.com is a multi-award-winning, tech-driven online trading platform that empowers retail traders worldwide with CFDs, advanced tools, and educational resources.
- **Entity Type**: Private (Series A, $25M funding from VP Capital in 2017)
- **Headquarters**: Limassol, Cyprus (with offices in London, Dubai, Warsaw, Sofia, Melbourne)
- **Founded**: 2016
- **Founders**: Viktor Prokopenya

## Core Business
- **Primary industry/industries**: Financial Services (Online Brokerage, CFD Trading, Fintech)
- **Target customers**: B2C (retail traders, from beginners to experienced)
- **Mission or purpose statement**: To help traders make better decisions by giving them the tools and resources they need to trade with confidence.

## Products & Services
- **[Capital.com Platform]**: Web and mobile trading platform offering 5,500+ markets across multiple asset classes (forex, indices, shares, commodities, crypto). Features real-time data, advanced charting, and a responsive mobile app. (SaaS, mobile-first)
- **[Investmate App]**: Educational app for new and amateur traders, covering finance basics, risk management, and trading skills. (Service / Education)
- **[eQ (AI-Powered Trading Bias Detection)]**: A system that tracks trading behaviour, detects cognitive biases, and provides personalised educational materials and news. (AI tool)
- **[SmartFeed]**: A feed that delivers personalised financial news and educational content based on user behaviour. (AI-powered content engine)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total client trading volume exceeded $1.2 trillion in 2023; over 880,000 traders; 1,000+ employees globally as of 2025.
- **Notable Investors/Partners**: VP Capital (lead investor); regulated by FCA (UK), CySEC (Cyprus), ASIC (Australia), SCA (UAE) and in other jurisdictions.
- **Growth Signals**: 34% year-over-year headcount growth (adding ~326 people); named "Fastest-Growing Company in the Middle East and Cyprus" for three consecutive years; expanded into UAE with a new regional head office; trading volumes grew 90% YoY in 2022; awarded "best in class" in five categories by ForexBrokers.com in 2024.

## Competitive Advantages
- **AI-first approach**: Proprietary behavioural analytics (eQ, SmartFeed) that help traders improve decision-making – a key differentiator from traditional brokers.
- **Global regulatory footprint**: Licensed in five major jurisdictions, providing trust and access to clients in 180+ countries.
- **Mobile-first from inception**: Launched as the first mobile-first broker in Europe, leading to a seamless cross-device experience.
- **Strong brand recognition**: Multi-award-winning with high ratings on Glassdoor (4.5) and among clients.

## Strategic Focus
- Continue expanding into new markets (e.g., UAE, Asia-Pacific).
- Deepen AI and machine learning capabilities to enhance personalisation and trading insights.
- Scale the educational ecosystem (Investmate, SmartFeed) to attract and retain retail traders.
- Grow headcount across engineering, product, and operations teams while maintaining a strong culture.

## Why Work Here
- **Culture**: Values-driven (ownership, curiosity, momentum) with a collaborative, international environment. Described as blending "the ambition of a scale-up with the collaboration of a close-knit team."
- **Work Model**: Hybrid working (where applicable); option to work abroad up to 30 days per year ("Workation Initiative").
- **Perks**: Private health insurance, performance-based bonuses, volunteering days, referral bonuses, social events, development and training support.
- **Engineering & Innovation**: Opportunity to work on a next-generation trading platform using AI, data, and scalable infrastructure. Teams are located across multiple continents, offering cross-cultural collaboration.
- **Reviews**: Glassdoor score 4.5; LinkedIn employer rating 4.3/5.0 (246 reviews) with high marks for Work-Life (4.4), Compensation (4.6), Culture (4.3), and Career (4.4).

## Sources
1. [careers.capital.com](https://careers.capital.com/)
2. [capital.com/en-gb/about-us/careers](https://capital.com/en-gb/about-us/careers)
3. [jobs.lever.co/capital](https://jobs.lever.co/capital)
4. [linkedin.com/company/capital.com](https://linkedin.com/company/capital.com)
5. [capital.com/en-int/about-us/our-history](https://capital.com/en-int/about-us/our-history)

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