---
title: 'Premium Onboarding Partner, DDfB at DoorDash USA'
canonical: 'https://feeny.ai/job/premium-onboarding-partner-ddfb-doordash-usa-new-york-r4hsj6af5x79'
type: 'job'
last_seen: '2026-09-16'
---

# Premium Onboarding Partner, DDfB at DoorDash USA

- **Company:** DoorDash USA
- **Location:** New York, NY / San Francisco, CA / Sunnyvale, CA / Chicago, IL / Seattle, WA / Phoenix, AZ / Los Angeles, CA
- **Compensation:** $78k–$115k
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/doordashusa/jobs/8201979

## Job description

## About the Team

DoorDash for Business provides meal solutions to our corporate clientele, but we aren’t stopping there. Our mission is to become the premier benefits partner for executives, employees, and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer for every business use case. We are building an entrepreneurial, customer-obsessed, and fast-moving team to create the right products and services for the future of work.

## About the Role

We’re looking for a Premium Onboarding Partner (POP) to own the implementation and launch experience for our highest-value DoorDash for Business and Catering customers. From Sales handoff through successful launch, you will serve as the customer’s launch quarterback — translating their business needs into the right product configuration, technical setup, and onboarding strategy.

You’ll serve as a consultant to customers on how to best configure the DoorDash for Business platform, support technical integrations such as SSO and SCIM, help establish user-management solutions such as SFTP, and train administrators to confidently manage their programs through the Admin Portal. You’ll also develop launch strategies that drive employee awareness, enrollment, engagement, and adoption.

This role sits at the intersection of customer strategy, technical implementation, and operational execution. You’ll partner closely with customers, Account Executives, and internal technical and operational teams to solve problems, remove launch blockers, and ensure customers are set up for long-term success from day one.

Reporting to the Manager of Client Success, you’ll be a critical operator on the Customer Success & Operations team, owning the customer launch experience and ensuring customers are set up for long-term success with DoorDash

You’re excited about this opportunity because you will…

- Own a portfolio of new customer implementations from Sales handoff through successful launch, driving milestones, SLAs, and an exceptional onboarding experience
- Translate customer goals and use cases into the right product configuration and launch plan, consulting on program design and setup
- Guide technical implementation, including integrations such as SSO and SCIM and user-management solutions such as SFTP
- Prepare customers for launch by training administrators on the Admin Portal and developing communication strategies that drive employee enrollment, engagement, and adoption
- Partner with Account Executives and cross-functional teams to proactively identify risks, resolve blockers, and keep launches on track
- Use AI, automation, customer insights, and product expertise to solve problems, improve the onboarding experience, and continuously scale and optimize our implementation playbooks

We’re excited about you because…

- You have 2+ years of experience in customer onboarding, implementation, customer success, technical support or a related customer-facing role
- You have experience owning customer projects or implementations end-to-end and can manage multiple launches, priorities, dependencies, and deadlines simultaneously
- You are technically curious and comfortable learning complex products, guiding customers through configuration and integrations, and translating business needs into actionable solutions
- You are a strong communicator and relationship builder who can confidently lead customer meetings, trainings, and technical or operational discussions while driving accountability
- You are a proactive, analytical problem solver who identifies risks early, uses data to inform decisions, and thrives in a fast-moving, evolving environment
- You are fluent in using AI and modern productivity tools to work more efficiently, improve problem-solving, and raise the quality and scale of your work

## Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page [here](https://careers.doordash.com/).

See below for paid time off details:

- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $78,200—$115,000 USD

## About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness).

## About DoorDash USA

## Company Overview
- **One-liner**: DoorDash is a leading local commerce platform that connects consumers to local restaurants, grocery stores, and retailers through on-demand delivery and logistics.
- **Entity Type**: Public (NASDAQ: DASH) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Headquarters**: San Francisco, CA, USA (implied from listed job locations) [careersatdoordash.com](https://careersatdoordash.com/)
- **Founded**: 2013 [about.doordash.com](https://about.doordash.com/en-us/company)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: On-demand delivery, local commerce, food delivery, grocery and retail logistics
- **Target customers**: B2C (consumers ordering delivery), B2B (merchants, employers for corporate meal plans), and independent contractors (Dashers) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Mission or purpose statement**: "To grow and empower local economies" and "shape the future of local commerce and broaden access to opportunity" [about.doordash.com](https://about.doordash.com/en-us/company) [careersatdoordash.com](https://careersatdoordash.com/)

## Products & Services
- **DoorDash App**: On-demand delivery platform for food, groceries, alcohol, and convenience items from local merchants [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashPass**: Monthly or annual subscription ($9.99/month or $96/year) offering $0 delivery fees and reduced service fees on eligible orders [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashMart**: DoorDash-owned convenience and grocery store offering quick delivery of snacks, groceries, household essentials [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Business**: Corporate meal programs, group ordering, and recurring meal plans for in-office and remote teams [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Merchants**: Online ordering, delivery, and marketing tools to help local businesses reach new customers [about.doordash.com](https://about.doordash.com/en-us/company)
- **Ad Sales (Enterprise)**: Advertising solutions for brands to reach DoorDash consumers [careersatdoordash.com](https://careersatdoordash.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources (publicly traded; market cap fluctuates)
- **Key Metric**: Headcount > 15,000 employees globally [careersatdoordash.com](https://careersatdoordash.com/)
- **Notable Investors/Partners**: Not publicly available from provided sources; acquisitions include Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
- **Growth Signals**:
  - Expanded to more than 40 countries [about.doordash.com](https://about.doordash.com/en-us/company)
  - Growing international presence through Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
  - Over 15,000 employees, indicating significant hiring scale [careersatdoordash.com](https://careersatdoordash.com/)
  - Diverse job openings across Customer Support, Order Fulfillment, Engineering, Sales, and Operations [greenhouse.io](https://job-boards.greenhouse.io/doordashusa)

## Competitive Advantages
- **Network effects**: Large base of consumers, merchants, and Dashers creates a self-reinforcing ecosystem
- **Brand recognition**: Dominant player in U.S. food delivery and expanding into adjacent verticals
- **Subscription loyalty**: DashPass encourages repeat usage and reduces churn
- **Vertical integration**: DashMart and DoorDash for Business provide owned supply and B2B revenue streams
- **Technology and logistics**: Real-time tracking, smart routing, and scalable platform underpinning operations
- **International scale**: Combined with Deliveroo and Wolt, DoorDash has global reach and local expertise

## Strategic Focus
- **International expansion** – continuing to grow in existing markets and entering new ones
- **Vertical diversification** – beyond food delivery into grocery, retail, convenience, and alcohol
- **Advertising business** – monetizing the platform through enterprise ad sales and sponsored listings
- **B2B growth** – scaling DoorDash for Business and merchant tools
- **Operational efficiency** – improving logistics, quality, and customer experience through technology

## Why Work Here
- **Culture**: Fast-paced, mission-driven environment focused on innovation and empowering local economies. Values include "1% better every day" and "blaze a path for industry-defining work" [careersatdoordash.com](https://careersatdoordash.com/)
- **Flexible Work**: Teams decide their own work style – remote, hybrid, or in-office – based on nature of work and team dynamics [careersatdoordash.com](https://careersatdoordash.com/)
- **Compensation**: Competitive salary with bi-annual performance reviews; meaningful equity with quarterly vesting; 401(k) with company match [careersatdoordash.com](https://careersatdoordash.com/)
- **Health & Wellness**: Premium medical, dental, vision insurance; mental health program (1:1 therapy & coaching); wellness and workstyle reimbursement accounts for fitness, massage, commuting, daycare [careersatdoordash.com](https://careersatdoordash.com/)
- **Time Off**: Flexible vacation for salaried employees; generous sick leave; paid parental leave and military leave; paid volunteer time off [careersatdoordash.com](https://careersatdoordash.com/)
- **Perks**: Computer accessories reimbursement; lunch provided in offices; monthly meal/grocery/transport benefit in some locations; mobile and car allowance for select roles [careersatdoordash.com](https://careersatdoordash.com/)
- **Engineering & Innovation**: Opportunity to work on high-scale systems, define industry standards, and contribute to a globally recognized platform [careersatdoordash.com](https://careersatdoordash.com/)

## Sources
1. [about.doordash.com](https://about.doordash.com/en-us/company)
2. [careersatdoordash.com](https://careersatdoordash.com/)
3. [doordash.com](https://www.doordash.com/)
4. [greenhouse.io (DoorDash USA job board)](https://job-boards.greenhouse.io/doordashusa)

## Other roles at DoorDash USA

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