---
title: 'Premium Support Engineer (NYC, Weekend Shift) at Replit'
canonical: 'https://feeny.ai/job/premium-support-engineer-nyc-weekend-shift-replit-new-york-6se924vh0dtm'
type: 'job'
last_seen: '2026-09-15'
---

# Premium Support Engineer (NYC, Weekend Shift) at Replit

- **Company:** [Replit](https://feeny.ai/companies/replit)
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/replit/0a94327b-52c0-41d1-931f-b2aca5e90c1f

## Job description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.

Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.

You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.

In this role you will:

- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.

Required skills and experience:

- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.

Nice to have:

- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)

What we value:

- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

This is a full-time role that can be held from our NYC office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.

Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only)

Want to learn more about what we are up to?

- [Self-driving Company](https://replit.com/blog/self-driving-company)
- [Replit Agent at Scale](https://replit.com/blog/evaluating-and-improving-agent-at-scale)
- [AI Adoption](https://replit.com/blog/ai-adoption)
- [Build Open-Source Apps](https://replit.com/build/open-source-app-builder)

Interviewing + Culture at Replit

- [Operating Principles](https://blog.replit.com/operating-principles)
- [Reasons not to work at Replit](https://blog.replit.com/reasons-not-to-join-replit)

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

## About Replit

## Company Overview
- **One-liner**: Replit is an agentic creation platform that enables anyone to turn ideas into real, working software using AI-powered tools, a collaborative browser-based IDE, and full-stack infrastructure.
- **Entity Type**: Private (Series D)
- **Headquarters**: Foster City, California, United States
- **Founded**: 2016
- **Founders**: Amjad Masad, Haya Odeh, Faris Masad

## Core Business
- Primary industry/industries: Developer Tools, AI-Powered Software Development, Cloud-Based IDE
- Target customers: Individual developers, learners, non-programmers, enterprise teams (B2B, B2C)
- Mission or purpose statement: To empower one billion creators by making software creation more accessible, immediate, and real, regardless of technical background.

## Products & Services
- **Replit Agent (Agent 4)**: An AI agent that writes production-ready code, evolves it, and handles the coordination and execution of building apps. Users describe and publish projects using natural language.
- **Collaborative IDE**: A browser-based, full-stack integrated development environment that allows real-time coding and collaboration, with no local setup required.
- **Replit Platform (Core)**: A full-stack cloud solution including built-in services for Authentication, Database, Hosting, and Monitoring, enabling scalable app development from day one.
- **Integrations**: Connects to 100+ services and APIs, including OpenAI, Stripe, and Google Workspace.
- **Enterprise Controls**: Features include SSO/SAML, SOC 2 compliance, admin controls, and secure screening services.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Series D)
- **Key Metric**: Total Funding of $872M raised (as of latest Series D); over 50 million users on the platform.
- **Notable Investors/Partners**: Not detailed in search results, but the company is well-funded at the Series D stage with a strong investor base.
- **Growth Signals**: Over 50 million creators on the platform; rapid adoption of AI Agent capabilities; expansion into enterprise with Forward Deployed Engineering; active hiring across 28+ open roles as of mid-2026.

## Competitive Advantages
- **Agentic Creation**: The "Agent 4" feature allows non-programmers to build and ship software through natural language, radically lowering the barrier to entry.
- **All-in-One Platform**: Combines IDE, AI, hosting, database, authentication, and monitoring in a single, browser-based environment, eliminating setup friction.
- **Full-Stack Infrastructure**: Offers scalable services (Auth, DB, Hosting) that work out of the box, enabling rapid prototyping and deployment without DevOps overhead.
- **Massive User Base**: 50M+ creators provide a strong network effect and a rich ecosystem for learning and sharing.

## Strategic Focus
- **Democratizing Software Creation**: Focus on making software creation as intuitive as using a smartphone, targeting the "next billion creators" beyond traditional developers.
- **AI-Native Development**: Prioritizing AI agents (Agent 4) that handle complex coding and coordination, allowing humans to focus on ideas and planning.
- **Enterprise Adoption**: Building enterprise-grade security (SOC 2, SSO) and dedicated Forward Deployed Engineering teams to capture business customers.
- **Platform Ecosystem**: Expanding integrations and third-party services to make the platform a central hub for all software creation needs.

## Why Work Here
- **Culture**: Described as a place for "builders who care about craft, speed, and making things that matter." The company values "ideas first. Proof matters. Momentum wins."
- **Work Style**: "In person, on purpose." Replit emphasizes working from its HQ in Foster City, believing that proximity accelerates decisions and improves work quality. It operates a hybrid model with a strong in-office expectation.
- **Compensation & Benefits**:
    - Competitive salary, equity, and performance bonus
    - Health, dental, and vision insurance with HSA contributions ($2k individual / $4k family)
    - 24 weeks paid birth-parent leave; 12 weeks paid bonding and family care leave
    - 401K with company matching
    - $1,000 annual learning & development reimbursement
    - Monthly wellness stipend, commuter benefits, and in-office meals (breakfast, lunch, dinner)
    - Flexible time off and paid sick leave
- **Engineering Culture**: Strong emphasis on building resilient, scalable systems (Kubernetes, GCP). Roles like Staff Infrastructure Engineer and GRC Engineer indicate a mature, security-conscious engineering environment.

## Sources
1. [replit.com/careers](https://replit.com/careers)
2. [replit.com/about](https://replit.com/about)
3. [replit.com](https://replit.com/)
4. [tryjeremy.com/companies/replit](https://tryjeremy.com/companies/replit)
5. [jobs.ashbyhq.com/replit](https://jobs.ashbyhq.com/replit)

## Other roles at Replit

- [Staff Software Engineer, Identity & Authorization](https://feeny.ai/job/staff-software-engineer-identity-authorization-replit-foster-city-jp6j3bfn9023) — Foster City, CA
- [Product Partnerships Manager, Consumer/SMB](https://feeny.ai/job/product-partnerships-manager-consumer-smb-replit-foster-city-smv0av0s0hzs) — Foster City, CA
- [Software Engineer - New Grad (2027)](https://feeny.ai/job/software-engineer-new-grad-2027-replit-foster-city-q8qmkd41a3z9) — Foster City, CA
- [Premium Support Engineer (Foster City, Weekend Shift)](https://feeny.ai/job/premium-support-engineer-foster-city-weekend-shift-replit-foster-city-cw5wv60247xn) — Foster City, CA
- [Premium Support Engineer (London, Weekend)](https://feeny.ai/job/premium-support-engineer-london-weekend-replit-london-frz3yb1k553a) — London, United Kingdom
- [Premium Support Engineer (Singapore, Weekend)](https://feeny.ai/job/premium-support-engineer-singapore-weekend-replit-singapore-565rbb7t8ant) — Singapore
- [Sr. Learning Experience Lead, Onboarding & Enablement](https://feeny.ai/job/sr-learning-experience-lead-onboarding-enablement-replit-foster-city-p8j5qdyt11jh) — Foster City, CA
- [Senior Software Engineer, Growth Enablement](https://feeny.ai/job/senior-software-engineer-growth-enablement-replit-foster-city-k2bwb9jx2zkc) — Foster City, CA
- [Cohort 0](https://feeny.ai/job/cohort-0-replit-foster-city-9qgx2vpykne6) — Foster City, CA
- [Learning Experiences Creator](https://feeny.ai/job/learning-experiences-creator-replit-foster-city-j76ttn67ggbm) — Foster City, CA