---
title: 'Prescriptions Coordinator at Montu UK'
canonical: 'https://feeny.ai/job/prescriptions-coordinator-montu-uk-winnersh-9srjk8rg10k6'
type: 'job'
last_seen: '2026-10-30'
---

# Prescriptions Coordinator at Montu UK

- **Company:** Montu UK
- **Location:** Winnersh, United Kingdom
- **Compensation:** £30k
- **Employment:** full-time
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/montu-uk/f8c5e1ec-af6e-4743-85c3-0065b336767a

## Job description

At Montu, every department plays an important role in delivering exceptional patient care. From our clinical and pharmacy teams to the people working behind the scenes, we all share the same goal of ensuring our patients receive the care, treatment and support they need. As we continue to grow, we are looking for a Prescription Administrator to join our Operations team at Winnersh Triangle. This is a great opportunity for someone who thrives in a busy environment, has a keen eye for detail and enjoys working collaboratively to make a real difference. With thousands of patients relying on our service, getting the little things right really does matter. We are looking for someone who takes pride in their work, enjoys problem-solving and wants to be part of a team that is helping to shape the future of medical cannabis in the UK.

## About the Role

As a Prescription Administrator, you will play an important role in supporting our patients, clinicians and pharmacy teams, helping to ensure prescriptions are managed accurately and efficiently throughout the patient journey. Working as part of our busy Operations team, you will be responsible for maintaining patient records, responding to enquiries, coordinating with internal and external teams and ensuring patients are kept informed about their prescriptions. This is a varied and fast-paced role where no two days are quite the same. You will need to be organised, adaptable and comfortable managing multiple priorities while maintaining a high standard of accuracy and patient care.

## What You Will Be Doing

- Responding to patient enquiries via telephone and email, providing a friendly, professional and helpful service.
- Maintaining accurate and up-to-date electronic patient records and prescription information.
- Working closely with our pharmacy and clinical teams to ensure prescriptions are processed efficiently and medication reaches patients without unnecessary delays.
- Keeping patients informed of any changes or updates relating to their prescriptions.
- Liaising with external pharmacy partners to ensure prescriptions are received, dispensed and delivered correctly.
- Supporting our clinicians with day-to-day operational queries and ensuring they have the information they need.
- Assisting with operational and clinical recruitment and onboarding activities when required.
- Recording and escalating patient feedback, complaints, incidents and significant events in line with company procedures.
- Working with our Governance team to ensure concerns are appropriately documented and addressed.
- Liaising with our Product and Technology teams to help resolve technical issues affecting patients or clinicians.
- Identifying opportunities to improve processes and working collaboratively with colleagues to make our service even better.
- Maintaining compliance with company policies, standard operating procedures and mandatory training.
- Supporting the wider team with operational activities and attending relevant meetings as required.
- Demonstrating flexibility to support shift-based working when required.

## What You Will Need

- At least two years of experience in an administrative, customer service or operational role.
- Experience working in healthcare or another regulated environment would be advantageous, but is not essential.
- Excellent attention to detail and the ability to maintain accurate records.
- Strong communication skills and a confident, professional telephone manner.
- A patient-focused approach with empathy, patience and a genuine desire to help others.
- Good IT skills and the confidence to learn new systems and technology.
- Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
- An understanding of the importance of confidentiality, compliance and following established procedures.
- A proactive, adaptable attitude and the ability to work both independently and as part of a team.
- A willingness to learn, take ownership and contribute to the continued improvement of our service.

## What We Offer

- Competitive salary
- 25 days annual leave, increasing to 27 days after one year and 30 days after two years, plus bank holidays
- 5% matched pension contribution
- Enhanced maternity and paternity pay
- Cycle-to-work scheme
- Opportunities for professional development and career progression
- The opportunity to be part of a rapidly growing business in an exciting and evolving area of healthcare
- A collaborative and supportive working environment where your ideas and contributions are valued

## About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPMs). We are committed to transforming lives by improving access to safe, effective treatments and delivering an exceptional standard of patient care. As we continue to grow, we are focused on building talented, passionate teams who share our commitment to improving the patient experience and making medical cannabis more accessible across the UK. Joining Montu means becoming part of an ambitious and evolving business where you will have the opportunity to develop your career, contribute your ideas and make a meaningful difference to the patients we support.

## About Montu UK

## Company Overview
- **One-liner**: Montu UK is a leading medical cannabis company building an integrated ecosystem to streamline patient access to high-quality cannabis therapy in the UK.
- **Entity Type**: Private (subsidiary of Montu Group)
- **Headquarters**: London, United Kingdom (Registered office: 140 Wharfedale Road, Winnersh Triangle, Wokingham, Berkshire, RG41 5RB)
- **Founded**: 2022
- **Founders**: Not publicly available (parent company Montu Group was founded in Australia)

## Core Business
- **Primary industry**: Medical Cannabis / Healthcare
- **Target customers**: B2C (patients with qualifying medical conditions seeking cannabis therapy), B2B (medical professionals and clinics)
- **Mission or purpose statement**: "To make medical cannabis care more accessible" and "enhancing the lives of millions of people through cannabis therapy"

## Products & Services
- **Medical Cannabis Clinic**: End-to-end patient pathway including consultations, prescriptions, and ongoing care for conditions such as anxiety, depression, chronic pain, PTSD, multiple sclerosis, epilepsy, and more.
- **Patient Portal & Pharmacy**: Online platform for patients to access consultations, manage prescriptions, and receive pharmaceutical-grade cannabis products (oils, dry flower for vaporisation).
- **Medical Professional Support**: Resources and education for UK medical community on cannabis therapy applications, regulatory updates, and product innovation.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Employees: 93 (as of mid-2025), growing 115.8% year-over-year
- **Notable Investors/Partners**: Not publicly disclosed; parent company Montu Group is backed by international investors
- **Growth Signals**:
  - Workforce grew from ~27 to 93 employees in one year (+115.8% YoY)
  - 68 active job postings (as of mid-2025), with job postings up 119.4% year-over-year
  - LinkedIn followers: 8,999 and growing
  - Monthly headcount growth of +9.8%

## Competitive Advantages
- **Integrated Ecosystem**: Montu UK controls the entire patient journey from consultation to dispensing, creating a seamless experience and data advantage.
- **First-Mover Scale**: One of the largest and fastest-growing medical cannabis operators in the UK, a rapidly expanding market.
- **Clinical Expertise**: Strong leadership team with medical doctors, pharmacists, and governance specialists (e.g., Head of Clinical Services, Medical Director, Lead Clinical Pharmacist).
- **Long-Term Horizon**: Company states it is "operating with a long-term time horizon in the UK market," suggesting patient-centric rather than short-term profit focus.

## Strategic Focus
- **Market Expansion**: Scaling patient access across the UK, including opening new clinic locations and expanding remote consultations.
- **Regulatory Advocacy**: Working to increase awareness and acceptance of medical cannabis within the NHS and broader healthcare system.
- **Product Innovation**: Staying on the cutting edge of product innovation, regulatory changes, and research in the UK medical cannabis market.
- **Talent Acquisition**: Aggressively hiring across clinical, operations, technology, and commercial functions to support rapid growth.

## Why Work Here
- **Mission-Driven**: Opportunity to work in a meaningful, fast-growing sector improving patient lives through cannabis therapy.
- **Rapid Growth Environment**: 115% YoY headcount growth means significant career progression opportunities and impact.
- **Remote & Hybrid Options**: Multiple roles listed as remote or hybrid (e.g., Senior Full Stack Engineer - Remote; E-Commerce Operations Lead - Hybrid in London).
- **Diverse Team**: Employees span medical, marketing, technical, operations, finance, HR, and customer service functions.
- **Strong Leadership**: Experienced management team with backgrounds in healthcare, pharmacy, and commercial operations.
- **London HQ**: Based in London with onsite workspace available for roles requiring physical presence.
- **High Hiring Volume**: 68 open positions across clinical, pharmacy, warehouse, IT, and management roles - strong signal of investment in talent.

## Sources
1. [montu.uk](https://www.montu.uk/)
2. [montu.uk/careers](https://www.montu.uk/careers)
3. [builtin.com](https://builtin.com/company/montu-uk)
4. [gov.uk](https://find-and-update.company-information.service.gov.uk/company/14043081)
5. [linkedin.com](https://uk.linkedin.com/company/montu-uk)

## Other roles at Montu UK

- [Financial Controller](https://feeny.ai/job/financial-controller-montu-uk-winnersh-jsn2gnayh26t) — Winnersh, United Kingdom
- [Prescriptions Support Coordinator](https://feeny.ai/job/prescriptions-support-coordinator-montu-uk-london-8rfqcm7xm1t2) — London, United Kingdom
- [Montu Pharmacy Assessment Centre](https://feeny.ai/job/montu-pharmacy-assessment-centre-montu-uk-winnersh-tk81ds6e8rxh) — Winnersh, United Kingdom
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- [Medical Lead](https://feeny.ai/job/medical-lead-montu-uk-london-5waxqqkq63fe) — London, United Kingdom
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