--- title: 'Principal AI Architect at ASAPP' canonical: 'https://feeny.ai/job/principal-ai-architect-asapp-new-york-2t0fcwxs65et' type: 'job' last_seen: '2026-11-08' --- # Principal AI Architect at ASAPP - **Company:** ASAPP - **Location:** New York, NY - **Compensation:** $230k–$240k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-28 - **Last confirmed live:** 2026-11-08 - **Apply:** https://jobs.lever.co/asapp-2/bc27c0a9-9f84-4ed8-a7a8-7e8ea2426fae ## Job description At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We are guided by principles that shape how we think, build, and execute, including deep customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in small, highly skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re building a globally diverse team of technologists and problem solvers who thrive in fast-paced environments, value collaboration, and approach every challenge with a Day 1 mindset. With hubs in New York City, Mountain View, Latin America, and India. If you’re driven by continuous learning, rapid iteration, and the challenge of building in a high-growth startup, this is more than a role—it’s a journey. We are seeking a Principal AI Architect to be the senior technical voice our enterprise customers turn to as they plan how AI fits into their customer experience. You will spend most of your time with customer technology leaders, helping them shape a practical, forward-looking path on ASAPP's platform. The rest of your time you'll spend inside our Delivery, Research, and Engineering teams, staying close to what we're building and what's working in production, and sharing that knowledge with our Customer-facing technology teams. ## What You'll Do - Serve as a trusted technical advisor to CTOs, CIOs, heads of CX technology, and enterprise architects at strategic prospects and customers. - Bring a clear point of view on where conversational and agentic AI is heading, and help customers decide what to adopt now, what to plan for, and what to skip. - Lead executive briefings, architecture discussions, and workshops alongside our account and solutions teams. - Shape and qualify custom requests, favoring solutions that become reusable product capabilities, and partner with Product and Delivery before making commitments. - Start with a structured onboarding rotation through our Delivery, Research, and Engineering teams, so you build hands-on knowledge of our platform and how we deploy it before taking on full account coverage. - Embed regularly with Delivery, Research, and Engineering, and turn what you learn into concise guidance that helps our Solution Engineers, and related technical field teams. - Bring customer needs back to Product and Engineering as clear, prioritized input. - Represent ASAPP externally through content, talks, and industry conversations. ## What You'll Bring - 10+ years in enterprise technology, including 5+ years as a principal or lead architect, solutions leader, engineering director, or applied AI/ML lead. - Hands-on experience with LLMs, prompt engineering, and LLM application architecture; familiarity with conversational AI and speech. - A track record of owning technical outcomes on complex enterprise programs. - Excellent executive presence and communication, with the ability to explain technical ideas to both business and engineering audiences. - Good judgment about scope, including the confidence to tell a customer "not yet." - A track record of publishing or presenting on applied AI, such as LinkedIn posts, a blog, a YouTube channel, or conference talks. A large following isn't required, but we're looking for someone who already shares what they learn publicly. ## Nice To Have - Contact center tech, CCaaS, or CX technology experience. - Experience in a field CTO, office-of-the-CTO, or principal architect role at an AI, cloud, or data platform company. - Depth in one or more industries such as travel and hospitality, financial services, telecommunications, or insurance. ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid ## About ASAPP ## Company Overview - **One-liner**: ASAPP builds AI-native customer experience platforms that automate and augment human agents in large enterprise contact centers. - **Entity Type**: Private (venture-backed; total funding $380M across 6 rounds) - **Headquarters**: New York, New York, United States - **Founded**: 2015 (company timeline); LinkedIn lists 2014 - **Founders**: Gustavo (surname not publicly disclosed in available sources) ## Core Business - **Primary industries**: Customer service technology, enterprise AI, contact center software - **Target customers**: Large enterprises and contact centers (B2B) - **Mission / purpose**: To solve the toughest challenges in customer service with AI, turning the contact center into the foundation of the agentic enterprise. ## Products & Services - **GenerativeAgent®**: A fully capable AI customer service agent that listens, understands, and acts like a top‑tier human agent (launched May 2024). - **ASAPP CXP (Customer Experience Platform)**: Unites CX systems, data, and workflows in one place to serve customers intelligently (launched November 2025). - **AI-native asynchronous messaging platform**: Original product for digital-first customer conversations. - **Voice AI with speech recognition and automated summaries**: Reduces after‑call work. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue estimated at $82.3M (from LinkedIn company profile); total funding $380M. - **Notable Investors / Partners**: Not named in available sources; 6 funding rounds completed. - **Growth Signals**: Headcount of 217 (-0.2% YoY) per LinkedIn; 389 total employees per Built In. Launched two major new products in 2024‑2025 (GenerativeAgent and CXP). Offices in 4 countries and remote presence in Argentina/Uruguay. ## Competitive Advantages - Long‑running focus on AI for customer service (founded 2014/2015) with early breakthroughs in generative language models for agent assistance. - Deep R&D team that publishes foundational AI research and applies it to complex enterprise interactions. - Only company offering an “AI‑native” platform that unifies data, workflows, and AI agents with human‑in‑the‑loop governance. ## Strategic Focus - Expanding from AI agent assistance to full AI‑powered customer service agents (GenerativeAgent). - Platform consolidation via ASAPP CXP to replace fragmented legacy contact center systems. - Serving the world’s largest and most demanding contact centers. ## Why Work Here - **Culture values**: Customer Driven, Grit, Excellence, Teamwork, Speed, Ownership. - **Work alongside** world‑class researchers, engineers, and operators pushing the boundaries of applied AI. - **Work environment**: Hybrid/remote options; offices in New York, Mountain View, Buenos Aires, Chennai, Bangalore; remote positions in Argentina, Uruguay, and US. - **Perks**: - Full health coverage (medical, vision, dental) for employee and family, plus monthly gym reimbursement. - Daily catered meals or food stipends in offices. - 401(k) with company matching (US employees). - Comprehensive maternity, paternity, and family leave. - Generous vacation policy. - Learning & development programs. ## Sources 1. [ASAPP Company Page](https://www.asapp.com/company) 2. [ASAPP Careers Page](https://www.asapp.com/careers) 3. [ASAPP Open Positions (Lever)](https://jobs.lever.co/asapp-2) 4. [LinkedIn Company Profile](https://www.linkedin.com/company/asappco) 5. 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