---
title: 'Principal AI Engineer, Chatbot Development at OKX'
canonical: 'https://feeny.ai/job/principal-ai-engineer-chatbot-development-okx-san-jose-california-nx46qt99v1a1'
type: 'job'
last_seen: '2026-09-11'
---

# Principal AI Engineer, Chatbot Development at OKX

- **Company:** OKX
- **Location:** San Jose California, United States
- **Posted:** 2026-03-03
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/okx/jobs/7650506003

## Job description

## Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

## About the Opportunity

We are looking for a Principal AI Engineer to lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems serving both enterprise and consumer use cases.

This is a hands-on technical role focused on building intelligent, autonomous chatbot systems operating in real-time crypto environments. You will define the technical vision and own end-to-end delivery of production-grade conversational AI platforms.

## What You’ll Be Doing

- Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.

- Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.

-

Design multi-level intent routing, classifier training, and fallback strategies.

- Building dialogue quality evaluation systems.

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Drive automated bad-case discovery, A/B testing, and continuous iteration loops.

- Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.

## What We Look For In You

- PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.

- Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.
- Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments.
- Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.
- Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).
- Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.

Nice to Haves

- Experience in top-tier AI labs or Tech industry leaders

- Experience in high-frequency trading, fintech, Web3, or crypto platforms is a strong advantage

- Startups or research-intensive environments preferred; must be comfortable operating with ambiguity and speed

OKX Statement

The salary range for this position is $250,444.00 to $375,666.00. The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Okcoin and OKX internal or external careers site.

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

## #LI-HYBRID#LI-HYBRID

## #LI-ED1

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's [Candidate Privacy Notice](https://www.okx.com/en-eu/help/okx-candidate-privacy-notice).

## About OKX

## Company Overview
- **One-liner**: OKX is a world-leading digital asset exchange and Web3 platform offering spot and derivatives trading, a self-custody wallet, and decentralized application access to over 100 million users globally.
- **Entity Type**: Private (venture-backed; last round $200M in March 2026)
- **Headquarters**: Seychelles (legal entity: Aux Cayes FinTech Co. Ltd.)
- **Founded**: 2017
- **Founders**: Star Xu

## Core Business
- **Primary industry**: Cryptocurrency exchange, digital asset trading, Web3 infrastructure.
- **Target customers**: B2C (retail traders, crypto enthusiasts) and B2B (institutions, high-frequency traders, liquidity providers). Serves both individuals and large institutions.
- **Mission**: To reshape the world with crypto, contributing to every individual’s freedom, and to build a fairer, more transparent, and accessible society through blockchain technology.

## Products & Services
- **Spot Trading**: Buy and sell over 300 cryptocurrencies with low fees.
- **Derivatives**: Futures, options, and perpetual swaps for advanced trading strategies.
- **Structured Products**: Yield-bearing products for passive income.
- **OKX Wallet**: Self-custody Web3 wallet supporting dApps, DeFi, NFTs, and cross-chain swaps.
- **OKX Pay**: Fiat on-ramp and payment infrastructure for seamless deposits.
- **Institutional Services**: Ultra-low latency API connectivity, prime brokerage, and tailored liquidity solutions.
- **Proof of Reserves**: Monthly public attestation of asset backing (1:1).

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metrics**: Over 100 million customers worldwide; 2,886 employees (as of mid-2026, +14.3% YoY); $200M total funding (venture round, March 2026).
- **Notable Investors/Partners**: One undisclosed investor in the latest round. Partnerships include McLaren F1, Manchester City FC, Tribeca Film Festival.
- **Growth Signals**: Expanded into Australia, Brazil, Netherlands, Singapore, and Turkey in the last year; plans to enter US, Belgium, and UAE. Active job postings: 246. Employee headcount grew 14.3% YoY.

## Competitive Advantages
- **Liquidity & Low Fees**: One of the top crypto exchanges by trading volume with competitive fee structures.
- **Transparency**: Monthly proof-of-reserves reports publicly verifiable.
- **Security**: Multi-layer security, GSLB, distributed server clusters, and dedicated security engineering teams.
- **Global Reach**: Available in over 180 countries/regions with localized support.
- **Web3 Integration**: Deeply connected wallet bridging centralized and decentralized finance.

## Strategic Focus
- **AI-Native Product & Engineering**: Investing heavily in AI agents, chatbots, and infrastructure for automated trading and user experience.
- **Institutional Growth**: Expanding VIP relationship management, prime brokerage, and institutional-grade tools.
- **Global Regulatory Compliance**: Obtaining licenses in new jurisdictions (e.g., Singapore, Turkey, Brazil) while maintaining a robust compliance center.
- **Web3 Ecosystem**: Growing the OKX Wallet and dApp connectivity to drive DeFi adoption.

## Why Work Here
- **Culture**: Values-driven environment with core principles: "WE before Me", "Do the right thing", and "Get things done". Emphasis on ownership, transparency, and innovation.
- **Work Policy**: Hybrid/office roles across multiple global hubs (Singapore, Hong Kong, San Jose, Dubai, etc.). Remote flexibility varies by role.
- **Perks**: Competitive benefits including learning budgets, team events, and the "Supernova Program" for early-career talent. Engineering teams work on cutting-edge blockchain and AI problems.
- **Engineering Culture**: Strong focus on AI-native development, Rust/Java/Go, mobile infrastructure, and security. High percentage of technical roles (721 engineers, 10% of workforce).
- **Growth Opportunity**: Rapidly scaling company with global expansion, offering cross-functional mobility and exposure to senior leadership.

## Sources
1. [okx.com - About & Careers](https://www.okx.com/en-us/join-us)
2. [LinkedIn - OKX Company Page](https://www.linkedin.com/company/okxofficial/jobs)
3. [Greenhouse - OKX Job Board](https://job-boards.greenhouse.io/okx)
4. [okx.com - Main Site](https://www.okx.com/)

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