---
title: 'Principal AI Platform Engineer at Hi Marley'
canonical: 'https://feeny.ai/job/principal-ai-platform-engineer-hi-marley-boston-scj8yznqfkhp'
type: 'job'
last_seen: '2026-09-11'
---

# Principal AI Platform Engineer at Hi Marley

- **Company:** Hi Marley
- **Location:** Boston, MA
- **Work type:** hybrid
- **Posted:** 2026-06-15
- **Last confirmed live:** 2026-09-11
- **Apply:** https://www.himarley.com/job-openings?gh_jid=7773706003

## Job description

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.

As we continue to grow, we're looking for a Principal AI Platform Engineer to be a foundational hire on our new AI Operations team. This is the engineer who builds the plumbing of our internal agentic workforce: the AWS hosting layer, the Cognito-backed identity model, the Accountability Registry that says who built what, the Agent Registry that governs who can act, and the Tool Catalog that lets our teams compose new capabilities safely.

You'll partner with the CTO and a UX-focused builder to make Hi Marley an AI-native company from the inside — and you'll do it on a strict AWS stack because our customers are insurance carriers who need real auditability, not a wrapper. If you love AWS Bedrock at the depth where Cognito, IAM, and CDK meet, want to define how an entire company governs agents, and have the communication chops to evangelize a platform internally, this is the role for you. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.

What You'll Do:

- Build the AI Operations platform on AWS: Own the hosting, deployment, and infra-as-code layer for every internal agent and tool we run. Bedrock for models, Cognito for auth, CDK or Terraform for everything else. No third-party platforms — we are AWS-only by design.
- Architect the registries and catalogs: Design and build the Accountability Registry (people, ownership, roles), the Agent Registry (identity, permissions, data scope, audit trail), and the Tool & App Catalog (discover, register, approve). These are the spine of agentic governance at Hi Marley.
- Solve the identity-inheritance problem: An agent acts with the inherited permissions of the human who invoked it. You'll design and ship the patterns — Cognito + IAM + scoped tokens — that make this real, deterministic, and auditable.
- Build the developer experience for internal agent builders: Templates, SDK helpers, deploy paths, observability, cost tracking. Make it so that every Hi Marley team can ship their own agent without reinventing security or hosting.
- Partner on security tooling with our Compliance & IT lead: Implement the scans, audits, MCP governance hooks, and DLP signals that the AI Security Ops role will use. You build the rails; they build the gatekeeper.
- Evangelize the platform internally: Lunch-and-learns, internal docs, demo droplets, and "office hours" so other teams know what's available and how to use it. Communication and product instinct are as load-bearing as the AWS depth.
- Use AI in your daily flow: Cursor, Claude Code, agentic coding tools — your default question is "could an agent do this?" before you write the code yourself.

What We're Looking For:

- A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly.
- Deep AWS expertise: You can architect a multi-tenant platform on AWS without needing to outsource the hard parts. Bedrock, Cognito, IAM, EventBridge, Lambda, DynamoDB or Postgres, plus IaC (CDK or Terraform). Bonus: AgentCore, SageMaker, Workshop Studio.
- Identity & authorization fluency: You've built systems where authorization is the architecture, not bolted on. OAuth 2.1, scoped tokens, role inheritance, least-privilege design — these are second-nature to you.
- Strong product instincts, not just infra: You think about the developer experience of the people consuming your platform. You can design an SDK or a registry schema that other teams actually want to use.
- AI-forward: You've shipped real LLM-backed systems in production — not just prototypes — and have opinions about token cost, latency, evaluation, observability, and where determinism matters vs. where it doesn't.
- MCP / agentic systems literacy: Familiarity with Model Context Protocol or comparable agent-tool patterns. You don't have to have shipped an MCP server, but you should be able to talk credibly about why MCP exists and what its security boundaries are.
- Excellent communicator: You can present platform work to engineers, executives, and customers, and write docs people actually read. This role only succeeds if the rest of the company knows what's available.
- Architectural integrity over framework hype: You'd rather build the right primitive on AWS than reach for a "magical" higher-level abstraction. You can write Python, TypeScript, or Go fluently — the language matters less than the systems thinking.

Compensation, Benefits & Perks: At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$152,000–$283,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it

Who We Are: At Hi Marley, our culture is built on three core values that every employee embodies:

- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.

Life at Hi Marley:

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We’re proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: [https://e-verify.uscis.gov/web/OnlineResources.aspx](https://www.e-verify.gov/employees/employee-resources?resource=32)

## About Hi Marley

## Company Overview
- **One-liner**: Hi Marley provides an intelligent conversational platform for the Property & Casualty (P&C) insurance industry, using SMS and AI to streamline communication between carriers, policyholders, and service providers.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2017
- **Founders**: Mike Greene, Mitesh Suchak, John Miller

## Core Business
- **Primary industry/industries**: Insurance Technology (InsurTech), P&C Claims Management, Customer Communication Platforms
- **Target customers**: B2B — P&C insurance carriers, claims adjusters, and service providers (trusted by 130+ carriers, including four of the top ten)
- **Mission statement**: "To empower insurance to communicate simply, build trust and protect what people love."

## Products & Services
- **Hi Marley Insurance Cloud**: An omni-party conversational platform that connects policyholders, carriers, and service providers (e.g., auto repair shops, contractors) via SMS/text. Key modules include:
  - **Claims**: Streamlines first notice of loss, appraisal scheduling, repair coordination, and proactive notifications.
  - **Workers' Compensation**: Supports injured workers with updates, appointment reminders, and return-to-work coordination.
  - **Service & Sales**: Manages customer service and sales conversations alongside claims.
  - **Analytics & Sentiment Analysis**: Provides insights into customer sentiment, performance dashboards, and five-star review capture.
  - **Translation**: Built-in language translation to allow policyholders to communicate in their preferred language.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total funding — Hi Marley has raised over $50 million. Key rounds include a $25 million Series B in 2021 led by Tola Capital, with participation from existing investors.
- **Notable Investors/Partners**: Tola Capital (lead Series B), with additional investors including Bain Capital Ventures, Pivot Investment Partners, and others. Trusted by 130+ carriers, including four of the top ten U.S. insurers.
- **Growth Signals**: The platform reports a 35% reduction in calls and voicemails, a 4.8/5 average rating per claim, and a 3-day reduction in cycle time for carriers. The company has been recognized by Built In Boston as one of the "Best Places to Work."

## Competitive Advantages
- **Insurance-Native Platform**: Built by people with deep insurance industry experience, addressing specific regulatory and workflow complexities.
- **SMS-First Design**: Meets policyholders where they are (text messaging), reducing phone tag and improving response times.
- **Omni-Party Network**: Connects not just carriers and policyholders, but also the broader ecosystem (body shops, contractors, medical providers) in a single thread.
- **Proven ROI**: Demonstrated measurable financial outcomes for carriers (reduced leakage, faster cycle times, higher customer satisfaction).
- **Strong Carrier Adoption**: Already deployed by 130+ carriers, including several of the largest in the U.S.

## Strategic Focus
- **AI and Automation**: Deepening AI capabilities (e.g., sentiment analysis, predictive insights) to further automate claims workflows and improve decision-making. The "Marley Labs" division is focused on advancing AI products.
- **Multi-Line Expansion**: Expanding beyond auto and property claims into workers' compensation and service/sales use cases.
- **Platform Scale**: Growing the network effect by onboarding more carriers and service providers, making the platform the de facto communication layer for the insurance ecosystem.
- **International Growth**: Hiring for a French-speaking Customer Success Manager suggests expansion into French-language markets (e.g., Canada).

## Why Work Here
- **Culture & Values**: Core values are "Be Humble," "Max Courage," and "Ubuntu" ("I am because we are"). The company emphasizes humility, empathy, and a growth mindset.
- **Work Model**: Hybrid — most roles are listed as "Hybrid - Boston, MA," suggesting a mix of in-office and remote work.
- **Benefits & Perks** (from [himarley.com](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)):
  - Medical, dental, and vision coverage starting day one.
  - Flexible Time Off (open vacation policy).
  - Stock options and 401(k) match.
  - Monthly wellness stipend.
  - Learning & development benefit.
  - Life insurance (3x annual salary).
  - Referral bonus (uncapped).
- **Diversity, Equity & Inclusion**: Committed to a culture of belonging, where everyone feels "seen, heard, included, valued, and celebrated."
- **Engineering Culture**: Described as "growth-minded," with investment in professional development and a flat hierarchy where "ideas over hierarchy" are valued.
- **Industry Impact**: Employees get to work on technology that directly improves a traditionally frustrating industry (insurance claims), making a tangible difference in customer experience.

## Sources
1. [himarley.com](https://www.himarley.com/)
2. [himarley.com - Careers](https://www.himarley.com/careers/)
3. [himarley.com - About Us](https://www.himarley.com/about-us/)
4. [himarley.com - Job Openings](https://www.himarley.com/job-openings/)
5. [himarley.com - Benefits Blog](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)
6. [crunchbase.com - Hi Marley Funding](https://www.crunchbase.com/organization/hi-marley)
7. [builtinboston.com - Best Places to Work](https://www.builtinboston.com/company/hi-marley)

## Other roles at Hi Marley

- [Sr. Sales Operations Manager](https://feeny.ai/job/sr-sales-operations-manager-hi-marley-boston-k4e0a6ykckv3) — Boston, MA
- [Sr. Content Manager, Learning & Enablement (Customer)](https://feeny.ai/job/sr-content-manager-learning-enablement-customer-hi-marley-boston-3grzs4gte4gs) — Boston, MA
- [Sr. IT Systems Engineer](https://feeny.ai/job/sr-it-systems-engineer-hi-marley-boston-02q3tecvst47) — Boston, MA
- [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-hi-marley-boston-1q4ezamwwxze) — Boston, MA
- [Sr. Security Engineer (AI)](https://feeny.ai/job/sr-security-engineer-ai-hi-marley-boston-s9a5azreskxq) — Boston, MA
- [Principal AI Product Engineer](https://feeny.ai/job/principal-ai-product-engineer-hi-marley-boston-ab5cax6stcyh) — Boston, MA
- [Sr. DevOps Engineer II](https://feeny.ai/job/sr-devops-engineer-ii-hi-marley-boston-4wbdk7268311) — Boston, MA
- [Director, Customer Experience & Scaled Success](https://feeny.ai/job/director-customer-experience-scaled-success-hi-marley-boston-9b5gsje0jcpn) — Boston, MA
- [Principal Industry Strategist (Property & Casualty)](https://feeny.ai/job/principal-industry-strategist-property-casualty-hi-marley-boston-jyvx3egm50np) — Boston, MA
- [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-hi-marley-boston-8s0dhy2wxmgn) — Boston, MA