---
title: 'Principal AI Product Engineer at Hi Marley'
canonical: 'https://feeny.ai/job/principal-ai-product-engineer-hi-marley-boston-ab5cax6stcyh'
type: 'job'
last_seen: '2026-09-11'
---

# Principal AI Product Engineer at Hi Marley

- **Company:** Hi Marley
- **Location:** Boston, MA
- **Work type:** hybrid
- **Posted:** 2026-06-15
- **Last confirmed live:** 2026-09-11
- **Apply:** https://www.himarley.com/job-openings?gh_jid=7773714003

## Job description

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.

As we continue to grow, we're looking for a Principal AI Product Engineer to be a foundational hire on our new AI Operations team. This is an internal-facing role: your job is to build the infrastructure and tools that let every Hi Marley department work together like a beautiful orchestra. That means understanding how data flows through the company and exposing it at the right level for the right audience; designing our internal knowledge systems, the surfaces by which we make decisions, and the patterns by which teams build and design agents; and making the call — over and over — about what should be centralized and what should live with the team. You'll work alongside a Builder — Technical Infrastructure counterpart who owns the deeper technology spine. Together, you're a small team with a very large scope.

The shape of this person is rare: design taste paired with the ability to ship. You live in Claude Code, Codex, and Cursor — you don't just produce mocks, you build the thing. There's a strong product lean to this role too: you'll be taking a steady stream of signals and requests from across Hi Marley, learning how to prioritize, and managing a portfolio of small, well-shaped internal products at once. If that's you, and you want to set the bar for what great internal experience looks like at a modern insurance company, this is the role for you. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.

What You'll Do:

- Build the internal operating fabric of Hi Marley: Design and ship the tools every department uses — internal knowledge systems, decision-making surfaces, dashboards, catalogs, agent-builder UIs. The thing you build is what turns Hi Marley into an orchestra rather than a set of soloists.
- Get the data layer right: Understand how data flows across the company — what lives where, what should be centralized, what should stay with the team — and design experiences that expose the right slice to the right audience.
- Design how we build and ship internal agents: Create the surfaces and patterns by which Hi Marley teams compose, register, and trust the agents they author. Discoverable, governable, well-crafted.
- Run a portfolio of small internal products: Take in requests from across the company, prioritize by leverage, sequence the work, and ship. This isn't one big roadmap; it's many small ones, held together with taste.
- Hold the centralized-vs-decentralized balance: One of the harder calls in this role is when a capability belongs to the platform vs. when it belongs to a team. You'll make those calls in collaboration with engineering and ops leadership.
- Partner with the Builder — Technical Infrastructure: They own the platform spine; you own the experience layer on top. You'll be merging each other's PRs.
- Use the tools: You live in Claude Code, Codex, and Cursor (or the next thing if it's better when you read this). You ship at the velocity of a small team because your craft is shaped by agentic coding.

What We're Looking For:

- Hybrid design + engineering chops: You have strong design instincts and you ship production code. You sketch, code, and merge your own PRs — no handoff.
- Modern frontend stack: Strong with React, Next.js, TypeScript, Tailwind, shadcn/ui (or equivalent). Comfortable touching the backend when the boundary is unclear.
- Lives in agentic coding tools: Claude Code, Codex, Cursor — these are your default environment. You don't just "use AI to help"; your craft is shaped by these tools.
- Product instinct, not just craft: You can hold ten internal asks in your head, prioritize by leverage, and ship a coherent portfolio of small, well-shaped products. Comfort with ambiguity and with saying no.
- Taste as a moat: You make UI judgment calls beyond what's in the spec — spacing, motion, information density — because you've internalized why those things matter.
- Systems thinking about data and tools: You think in terms of where data lives, what to centralize vs. decentralize, and how to expose it at the right level. You design with the data architecture in mind, not just the screen.
- Communication and craft: You can present your work to engineers, executives, and customers, and explain why you made a decision in language that matches the audience.
- Bonus — AWS familiarity: Hi Marley is AWS-only (Cognito, Bedrock, CDK). You don't need to be deep here on day one — your infra counterpart owns the spine — but be willing to go deep when needed.

Compensation, Benefits & Perks: At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$152,000–$283,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it

Who We Are: At Hi Marley, our culture is built on three core values that every employee embodies:

- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.

Life at Hi Marley:

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We’re proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: [https://e-verify.uscis.gov/web/OnlineResources.aspx](https://www.e-verify.gov/employees/employee-resources?resource=32)

## About Hi Marley

## Company Overview
- **One-liner**: Hi Marley provides an intelligent conversational platform for the Property & Casualty (P&C) insurance industry, using SMS and AI to streamline communication between carriers, policyholders, and service providers.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2017
- **Founders**: Mike Greene, Mitesh Suchak, John Miller

## Core Business
- **Primary industry/industries**: Insurance Technology (InsurTech), P&C Claims Management, Customer Communication Platforms
- **Target customers**: B2B — P&C insurance carriers, claims adjusters, and service providers (trusted by 130+ carriers, including four of the top ten)
- **Mission statement**: "To empower insurance to communicate simply, build trust and protect what people love."

## Products & Services
- **Hi Marley Insurance Cloud**: An omni-party conversational platform that connects policyholders, carriers, and service providers (e.g., auto repair shops, contractors) via SMS/text. Key modules include:
  - **Claims**: Streamlines first notice of loss, appraisal scheduling, repair coordination, and proactive notifications.
  - **Workers' Compensation**: Supports injured workers with updates, appointment reminders, and return-to-work coordination.
  - **Service & Sales**: Manages customer service and sales conversations alongside claims.
  - **Analytics & Sentiment Analysis**: Provides insights into customer sentiment, performance dashboards, and five-star review capture.
  - **Translation**: Built-in language translation to allow policyholders to communicate in their preferred language.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total funding — Hi Marley has raised over $50 million. Key rounds include a $25 million Series B in 2021 led by Tola Capital, with participation from existing investors.
- **Notable Investors/Partners**: Tola Capital (lead Series B), with additional investors including Bain Capital Ventures, Pivot Investment Partners, and others. Trusted by 130+ carriers, including four of the top ten U.S. insurers.
- **Growth Signals**: The platform reports a 35% reduction in calls and voicemails, a 4.8/5 average rating per claim, and a 3-day reduction in cycle time for carriers. The company has been recognized by Built In Boston as one of the "Best Places to Work."

## Competitive Advantages
- **Insurance-Native Platform**: Built by people with deep insurance industry experience, addressing specific regulatory and workflow complexities.
- **SMS-First Design**: Meets policyholders where they are (text messaging), reducing phone tag and improving response times.
- **Omni-Party Network**: Connects not just carriers and policyholders, but also the broader ecosystem (body shops, contractors, medical providers) in a single thread.
- **Proven ROI**: Demonstrated measurable financial outcomes for carriers (reduced leakage, faster cycle times, higher customer satisfaction).
- **Strong Carrier Adoption**: Already deployed by 130+ carriers, including several of the largest in the U.S.

## Strategic Focus
- **AI and Automation**: Deepening AI capabilities (e.g., sentiment analysis, predictive insights) to further automate claims workflows and improve decision-making. The "Marley Labs" division is focused on advancing AI products.
- **Multi-Line Expansion**: Expanding beyond auto and property claims into workers' compensation and service/sales use cases.
- **Platform Scale**: Growing the network effect by onboarding more carriers and service providers, making the platform the de facto communication layer for the insurance ecosystem.
- **International Growth**: Hiring for a French-speaking Customer Success Manager suggests expansion into French-language markets (e.g., Canada).

## Why Work Here
- **Culture & Values**: Core values are "Be Humble," "Max Courage," and "Ubuntu" ("I am because we are"). The company emphasizes humility, empathy, and a growth mindset.
- **Work Model**: Hybrid — most roles are listed as "Hybrid - Boston, MA," suggesting a mix of in-office and remote work.
- **Benefits & Perks** (from [himarley.com](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)):
  - Medical, dental, and vision coverage starting day one.
  - Flexible Time Off (open vacation policy).
  - Stock options and 401(k) match.
  - Monthly wellness stipend.
  - Learning & development benefit.
  - Life insurance (3x annual salary).
  - Referral bonus (uncapped).
- **Diversity, Equity & Inclusion**: Committed to a culture of belonging, where everyone feels "seen, heard, included, valued, and celebrated."
- **Engineering Culture**: Described as "growth-minded," with investment in professional development and a flat hierarchy where "ideas over hierarchy" are valued.
- **Industry Impact**: Employees get to work on technology that directly improves a traditionally frustrating industry (insurance claims), making a tangible difference in customer experience.

## Sources
1. [himarley.com](https://www.himarley.com/)
2. [himarley.com - Careers](https://www.himarley.com/careers/)
3. [himarley.com - About Us](https://www.himarley.com/about-us/)
4. [himarley.com - Job Openings](https://www.himarley.com/job-openings/)
5. [himarley.com - Benefits Blog](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)
6. [crunchbase.com - Hi Marley Funding](https://www.crunchbase.com/organization/hi-marley)
7. [builtinboston.com - Best Places to Work](https://www.builtinboston.com/company/hi-marley)

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