--- title: 'Principal, AI Solutions at Higher Logic' canonical: 'https://feeny.ai/job/principal-ai-solutions-higher-logic-united-states-dgnsgmh9792r' type: 'job' last_seen: '2026-09-07' --- # Principal, AI Solutions at Higher Logic - **Company:** Higher Logic - **Location:** United States - **Work type:** remote - **Posted:** 2026-08-16 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/higherlogic/jobs/7865249003 ## Job description Higher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. Through our community solutions, we empower growth-stage businesses and associations to build a more engaged and meaningful relationship with their customers and members. Higher Logic serves more than 3,000 customers, representing over 350,000 online communities with greater than 200 million users in more than 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Principal, AI Solutions The Principal, AI Solutions translates complex and often ambiguous business needs into practical AI-powered solutions that improve how teams work and drive measurable business outcomes. This is a senior individual contributor role within Higher Logic’s AI Transformation team, partnering across the business to identify opportunities, design solutions, and deliver AI-enabled workflows, agents, automations, skills, and related tools. This is not primarily an AI engineering or data science role. We are looking for someone who combines strong business acumen, high emotional intelligence, critical thinking, and practical AI fluency with a deep understanding of how a B2B SaaS organization operates. Candidates must have at least 3 years of experience working within a B2B software/SaaS company. This is the minimum requirement – but more experience in B2B software is welcomed. ## WHAT YOU'LL DO: Business Discovery & Solution Strategy - Partner with functional leaders and subject matter experts to understand business goals, identify friction, and uncover opportunities where AI can improve workflows and outcomes. - Translate ambiguous business challenges into clear requirements, solution concepts, and actionable plans. - Develop an independent point of view on how to approach problems rather than relying on stakeholders to define the solution. - Connect workflow improvements to broader SaaS business outcomes such as customer retention, adoption, productivity, revenue, and operating efficiency. AI Solution Design & Delivery - Lead the end-to-end discovery, design, delivery, and continuous improvement of AI agents, skills, workflows, automations, prompt-based solutions, and related tools. - Build and iterate practical AI-enabled solutions while balancing business value, usability, speed, scalability, security, and governance requirements. - Work closely with end users to understand workflows, validate requirements, gather feedback, and support successful adoption. - Partner with the AI Transformation Lead and technical stakeholders when solutions require additional data, infrastructure, architecture, or security support. Cross-Functional Partnership & Change Management - Build trusted relationships across Sales, Marketing, Customer Experience, Product, Finance, and other business functions. - Lead effective discovery conversations, ask thoughtful questions, challenge assumptions constructively, and collaborate with stakeholders to develop solutions. - Apply strong emotional intelligence when navigating organizational change, competing priorities, and workflows that may be materially affected by AI. - Communicate AI concepts clearly and practically to both technical and non-technical audiences. Continuous Improvement & Scale - Evaluate solution effectiveness through adoption, user feedback, business outcomes, and other available measures. - Develop reusable patterns, templates, playbooks, documentation, and best practices that can be applied across teams. - Stay current on evolving AI capabilities and assess their practical application to Higher Logic’s business needs. ## WHAT YOU BRING: - At least 3 years of professional experience within a B2B software/SaaS company, with a strong understanding of how SaaS organizations operate and how functions work together to drive business outcomes. - Strong business acumen with the ability to connect operational challenges and workflows to larger company goals and business results. - High emotional intelligence (EQ) with demonstrated ability to listen, collaborate, build trust, navigate change, and work effectively with a wide range of personalities and functions. - Strong practical AI fluency, including familiarity with AI agents, skills, workflow automation, prompting, and related approaches. Deep AI engineering or machine learning expertise is not required. - Strong critical thinking, judgment, and problem-solving skills, with the ability to see both the broader business picture and the details of an individual workflow. You’ll earn: - Competitive compensation. - Comprehensive health benefits package. - 401(k) plan with employer match. - Healthcare and dependent-care flexible spending account. - Company short-term and long-term disability insurance. - Company culture that recognizes its employees. - Room for growth and development and management that cares about your professional growth and will help you achieve your goals. - Significant advancement opportunities for outstanding performers. ## About Higher Logic ## Company Overview - **One-liner**: Higher Logic provides an all-in-one online community and engagement platform that helps associations, nonprofits, and B2B/B2C companies build stronger relationships with their members, customers, and employees. - **Entity Type**: Private (backed by JMI Equity) - **Headquarters**: Not publicly available (team members in 3 countries and 29 U.S. states) - **Founded**: 2007 - **Founders**: Rob Wenger and Andy Steggles ## Core Business - **Primary industry/industries**: Community software, member engagement, marketing automation - **Target customers**: Associations, nonprofits, B2B companies, B2C companies (enterprise and mid-market) - **Mission or purpose statement**: “We believe there’s power in community.” The company aims to help organizations “find their purpose through community—driving more connections, more engagement, and more value for your members.” ## Products & Services - **[Higher Logic Thrive](https://www.higherlogic.com/)**: A central community and engagement platform that combines AI with human insight to deliver personalized experiences, automate marketing, and drive member/customer retention and advocacy. Type: SaaS. - **[Vanilla Forums](https://www.higherlogic.com/history/)**: A community forum solution acquired in 2022 to strengthen the company’s B2B and B2C market offerings. Type: SaaS. - **Marketing Automation (Informz, Real Magnet, etc.)**: Acquired platforms that integrate with the community solution to provide email marketing, engagement scoring, and campaign management. Type: SaaS. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding not publicly available; JMI Equity made a strategic investment (amount undisclosed) to accelerate growth. - **Notable Investors/Partners**: JMI Equity; partnerships with best-in-class solutions for jobs, credentialing, learning management, mobile apps, and more. - **Growth Signals**: - Serves over 3,000 organizations with 350,000+ online communities and 200+ million users across 42 countries. - Over 7 billion interactions generated annually. - Continued AI innovation (AI-powered community assistant, predictive personalization). - Acquisitions of Vanilla Forums (2022) and four marketing platforms (Informz, Real Magnet, Socious, Kavi) to expand capabilities. - Rob Wenger returned as CEO to drive product innovation and strategic partnerships. ## Competitive Advantages - **All-in-one platform**: Combines community, marketing automation, and AI in a single solution, reducing the need for multiple vendors. - **Deep domain expertise**: 15+ years focused exclusively on community and member engagement for associations and B2B/B2C companies. - **Scale and trust**: 3,000+ customers and a proven track record of driving retention and advocacy. - **AI integration**: Built-in AI tools that help personalize experiences, predict behaviors, and maximize content reach. ## Strategic Focus - **AI-enabled engagement**: Continuing to embed AI into core solutions to help customers operate more effectively and deliver personalized experiences at scale. - **Ecosystem expansion**: Building partnerships and integrations (jobs, credentialing, learning management, etc.) to create a holistic technology stack for customers. - **Global growth**: Expanding reach across 42 countries and deepening presence in B2B/B2C markets. ## Why Work Here - **Remote-first workplace**: Fully distributed team with employees in 3 countries and 29 U.S. states; remote tools and services provided. - **Culture and values**: Core values include Authentic Character, Energetic Excellence, Casual Approachability, and Conscious Inclusivity. Emphasis on growth mindset, transparency, and empathy. - **Diversity, Equity, Inclusion & Belonging**: Employee Resource Groups (ERGs), an All Together Council, and formal DEIB programs to foster belonging. - **Benefits**: Holistic approach to employee health covering physical, mental, and financial well-being (global benefits). - **Career growth**: Encourages curiosity, initiative, and continuous learning; opportunities to work on cutting-edge AI and community technology. ## Sources 1. [higherlogic.com](https://www.higherlogic.com/) 2. [higherlogic.com/careers](https://www.higherlogic.com/careers/) 3. [higherlogic.com/careers/jobs](https://www.higherlogic.com/careers/jobs/) 4. [higherlogic.com/leadership](https://www.higherlogic.com/leadership/) 5. [higherlogic.com/history](https://www.higherlogic.com/history/) 6. [job-boards.greenhouse.io/higherlogic](https://job-boards.greenhouse.io/higherlogic) ## Other roles at Higher Logic - [Contract Specialist](https://feeny.ai/job/contract-specialist-higher-logic-united-states-y4x85ye65hwq) — United States - [Business Development Representative](https://feeny.ai/job/business-development-representative-higher-logic-arlington-virginia-acv4bcctm962) — Arlington Virginia, United States - [Account Executive](https://feeny.ai/job/account-executive-higher-logic-united-states-b8wep5hemdxj) — United States