---
title: 'Principal Customer Advocate Manager at Unqork'
canonical: 'https://feeny.ai/job/principal-customer-advocate-manager-unqork-united-states-2r8pqzfmrxhm'
type: 'job'
last_seen: '2026-09-14'
---

# Principal Customer Advocate Manager at Unqork

- **Company:** Unqork
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-09-14
- **Apply:** https://www.unqork.com/career-details/?gh_jid=8631236002

## Job description

Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications that embody the future of enterprise development. Trusted by the world’s largest organizations in highly regulated industries, these applications become more secure over time while significantly reducing technical debt—allowing businesses to focus on innovation rather than maintenance. Unqork’s customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services.

At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply!

The Impact U will make:

- Relationship Building: Establish and nurture strong relationships with customer stakeholders at all levels, from technical champions to economic buyers, starting before contract close.
- Partner with customers, internal teams and SI’s in the delivery of applications
- Educate customers about Unqork, including new features and functionality on a regular basis
- Ensure customer needs are met at the highest level of quality regardless of delivery model and resources assigned
- Strategic Vision & Adoption: Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for success, retention, and expansion. Help customers expand their use of Unqork by understanding existing use cases, identifying blockers, and proactively suggesting additional applications.
- Develop and execute customer success strategies, ensuring adherence to best practices and compliance to agreed-upon roles/responsibilities
- Track and manage renewals, including appropriate teams as needed
- Utilize health and success metrics to monitor customers and their application usage to drive success strategy
- Ongoing Support: Provide continuous assistance post-go-live, including regular check-ins, Quarterly Business Reviews (QBRs), and defining Customer Success Plans (CSPs) to ensure ongoing platform adoption.
- Support expanding use of Unqork by identifying and driving expansion within accounts
- Identify opportunities for enablement, training and technical advisory services, as well as analyze support tickets and share strategic findings with customer
- Advocacy & Collaboration: Act as the internal voice of the customer, ensuring their wins, challenges, and insights are heard, understood, and acted upon by internal teams across GTM, Product, Marketing, and other teams within Unqork.
- Share customer feedback with internal teams to identify opportunities for product improvement, template development, and new features
- Identify customer success stories and work with Marketing to publish case studies, testimonials and references to highlight tangible business value
- An AI-forward mindset: You are an avid user of AI tools and are passionate about exploring how AI can automate workflows, enhance creativity, and increase your personal impact.

What U bring:

- 5+ years in a customer-facing role (Customer Success, Consulting, Implementation, Sales) within SaaS, ideally in a growth-stage or startup environment
- Proven expertise in client relationship management, technical delivery, and product management, utilizing metrics driven decisions, and managing a portfolio of key customers
- Having a proven track record of building C-level relationships is a plus!
- Technical aptitude with a strong desire to master the Unqork platform
- Experience with a LCNC platform is a plus!
- Strategic thinker with a solution oriented-minded approach - you have a proven track record of creating clear strategic customer success plans with tactical steps
- Proven track record of cross-functional collaboration skills, knowing how to be the voice of the customer internally drive successful outcomes
- Exceptional communication, organizational, interpersonal, and presentation skills
- You will need to manage multiple priorities and deadlines effectively in this role

Compensation, Benefits, & Perks

💻 Work from home with a remote-first community

🏝 Unlimited PTO (and the encouragement to use it)

📝 Student loan payback program

🏥 100% employer-covered medical, dental, and vision options available to you and your dependents

💸 Flexible Spending Account (FSA)

🏠 Monthly stipend toward your WFH setup, vacation, development and more

💰 Employer-sponsored 401(k) with contribution match

🏋🏻‍♀️ Subsidized ClassPass Membership

🍼 Generous Paid Parental Leave

💲 Hiring Ranges:

- Tier 1: $125,000 - $155,000
- Tier 2: $115,000 - $145,000

Unqork employs a market-driven approach to establish compensation ranges. In addition to a base salary, employees may also be eligible to receive a target incentive and company equity in the form of stock options.

An employee’s compensation within the range provided above depends on a variety of factors including, but not limited to, their location, role, skillset, level of experience, and similar peer salaries.

As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate’s location. We utilize a tiered system—Tier 1 and Tier 2—to accurately reflect local market rates and ensure our compensation packages are both fair and competitive.

Our geographic tiers are defined as follows:

- Tier 1: New York Metro, Seattle Metro, San Francisco Bay Area
- Tier 2: All other US and US territory locations

Unqork embraces a culture of security and privacy awareness by consistently safeguarding sensitive information, adhering to company policies, and actively participating in training and initiatives to protect our data and the privacy of our stakeholders.

Unqork is an equal opportunity employer. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

## #LI-LN1

## About Unqork

## Company Overview
- **One-liner**: Unqork provides an AI-first enterprise development platform that enables organizations to build and operate AI-generated applications with built-in governance, security, and no technical debt.
- **Entity Type**: Private (Series B+; $365.2M total funding)
- **Headquarters**: New York, United States
- **Founded**: 2017
- **Founders**: Gary Hoberman

## Core Business
- **Primary industries**: Financial services, insurance, healthcare – highly regulated enterprise sectors.
- **Target customers**: B2B, large enterprises (Fortune 500), government agencies.
- **Mission**: To help customers reliably and securely manage complexity while controlling the costs of building and operating resilient enterprise systems in the AI era.

## Products & Services
- **UnqorkAI Platform**: An AI-first, low-code/no-code platform that allows enterprises to create full-stack applications using smart components, govern AI-generated code, and eliminate technical debt. The platform emphasizes speed, control, predictability, and security, with a runtime designed for compliance-heavy environments.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company).
- **Key Metric**: $45M annual revenue (2024/2025 estimate); $365.2M in total funding raised across multiple rounds (Seed, Series A, Series B, Venture Round).
- **Notable Investors/Partners**: Goldman Sachs Growth Equity (led Series A), CapitalG (led Series B), Summerfield Capital Management. Customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services.
- **Growth Signals**: Named one of America’s Best Startup Employers 2026 by Forbes; operates in 8 countries (US, UK, India, Australia, France, UAE, Spain, Puerto Rico); headcount of 181 (though down 18.8% YoY, recent monthly growth of +2.7% indicates stabilization).

## Competitive Advantages
- **No-code + AI governance**: Combines visual development with natively governed AI components, reducing risk in regulated industries.
- **Elimination of technical debt**: The platform promises that applications never accumulate technical debt, lowering long-term operating costs.
- **Enterprise trust**: Proven deployments at tier-1 financial institutions and government agencies where security and compliance are paramount.
- **Patented approach**: Smart components and runtime architecture designed to provide predictable economics and full transparency.

## Strategic Focus
- **AI-first development**: Doubling down on generative AI capabilities while maintaining governance, security, and auditability.
- **Total Cost of Ownership (TCO) reduction**: Helping customers lower application portfolio costs and accelerate digital transformation.
- **Industry expansion**: Deepening presence in insurance, healthcare, and government verticals while expanding internationally (EMEA, APAC).
- **Talent acquisition**: Actively hiring for senior engineering, customer advocacy, and strategic account roles (5 open positions as of mid-2026).

## Why Work Here
- **Culture**: “Human First” – emphasizes respect, collaboration, and open communication. Core values include “We are one team,” “We bring the energy,” and “We take initiative.”
- **Work environment**: Described as vibrant and engaging, with a focus on collective genius over superhero culture. Recognizes achievements and maintains transparent communication.
- **Remote/hybrid**: Headquarters in New York, with offices in the UK, India, Australia, France, UAE, Spain, and Puerto Rico. Likely hybrid/remote-friendly based on global footprint, though exact policy not explicitly stated.
- **Notable perks**: Named a Best Startup Employer by Forbes; offers roles with competitive salaries (e.g., Engagement Manager ~$136k, Account Development Representative ~$65k). Hiring process includes phone screen, manager interview, assignment, and final interviews with emphasis on alignment with company “Qorks” (core values).
- **Engineering culture**: Technical roles make up ~30% of workforce; strong emphasis on AI, smart components, and solving complex enterprise challenges. Senior engineers and back-end engineers are actively sought.

## Sources
1. [unqork.com - About](https://unqork.com/about-unqork/)
2. [unqork.com - Homepage](https://unqork.com/)
3. [unqork.com - Careers / Hiring Process](https://unqork.com/careers/hiring-process/)
4. [unqork.com - Leadership](https://unqork.com/leadership/)
5. [LinkedIn - Unqork Company Page](https://www.linkedin.com/company/unqork)
6. [LinkedIn - Unqork Financials & Workforce](https://www.linkedin.com/company/unqork) (same page, includes revenue, funding, headcount)