---
title: 'Principal Customer Solution Engineer at Zuora'
canonical: 'https://feeny.ai/job/principal-customer-solution-engineer-zuora-sydney-new-south-wales-c8a4vnfrse4j'
type: 'job'
last_seen: '2026-10-18'
---

# Principal Customer Solution Engineer at Zuora

- **Company:** Zuora
- **Location:** Sydney New South Wales, Australia
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-18
- **Apply:** https://boards.greenhouse.io/zuora/jobs/8197632?gh_jid=8197632

## Job description

## About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies.

As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.

In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow.

## What you’ll do

- Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.
- Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.
- Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
- Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
- Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
- Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
- Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.
- Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.
- Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
- Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.
- Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.
- Travel as needed within your territory.

## About You

- 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).
- A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.
- Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.
- Strong understanding of value-based selling and SaaS / cloud business models.
- Familiarity with subscription and recurring revenue models.
- Experience with structured sales methodologies such as MEDDIC or Value Selling.
- Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).
- Bachelor’s degree or relevant FinTech or enterprise software experience.

## About the Team

The Customer Solution Engineering team is a core partner in Zuora’s growth, working side-by-side with Account Executives and cross-functional partners to design solutions that solve customers’ most critical monetization and quote-to-cash challenges.

You’ll join a highly collaborative, curious, and impact-driven group that:

- Works closely with Sales, Product, and Customer teams to shape deals and influence product direction.
- Thrives on solving complex technical and business problems in partnership with some of the world’s most innovative companies.
- Values continuous learning, knowledge sharing, and enabling one another to do the best work of our careers.

Whether remote, hybrid, or in-office, you’ll stay closely connected to your teammates through intentional collaboration, regular syncs, and team events.

## Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

## About Zuora

## Company Overview
- **One-liner**: Zuora provides a cloud-based monetization platform that enables companies to launch, manage, and grow subscription, usage, and hybrid recurring revenue models through an integrated quote-to-cash and revenue recognition system.
- **Entity Type**: Public (NYSE: ZUO)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2007
- **Founders**: Tien Tzuo (CEO), K.V. Rao, Cheng Zou

## Core Business
- Primary industry/industries: Financial Technology (FinTech), Subscription Management, Recurring Billing, Revenue Automation
- Target customers: B2B; primarily mid-market to enterprise companies across industries (tech, media, manufacturing, automotive, industrial) that operate subscription, usage-based, or hybrid pricing models. Key customers include BMC Software, Box, Caterpillar, General Motors, Schneider Electric, Siemens, and Zoom.
- Mission or purpose statement: To enable the world’s best companies to win in the Subscription Economy® by helping them build, manage, and grow direct, digital subscriber relationships.

## Products & Services
- **Zuora Billing**: A flexible billing engine supporting any mix of recurring, usage-based, or one-time pricing models with a comprehensive product catalog, automated invoicing, and dunning management.
- **Zuora Revenue**: An automated revenue recognition solution that handles complex ASC 606/IFRS 15 compliance, contract modifications, and audit-ready reporting and disclosures.
- **Zuora Collections**: An AI-powered receivables management solution that automates the full collections journey to accelerate cash recovery while maintaining customer relationships.
- **Zuora Payments**: A global payment management platform with flexible provider options, built-in fraud protection, and a partner network to boost payment success rates and reduce churn.
- **Zuora CPQ**: A configure-price-quote tool built for recurring revenue and complex enterprise deals, ensuring seamless flow from quote to billing and revenue recognition.
- **Zuora Central Platform**: The core integration and extensibility layer with APIs, webhooks, event-driven syncs, ERP/CRM connectors, and low-code workflows.
- **Zuora AI Paywalls**: An AI-powered tool to deliver personalized paywalls, trials, freemium offers, and bundles with no coding required.
- **Zephr**: A subscription experience platform (acquired) for managing subscriber access, identity, and experiences.

## Market Standing
- **Valuation/Market Cap**: Market cap of approximately $1.5–$2.0 billion (as of mid-2025, fluctuates with market).
- **Key Metric**: Annual Recurring Revenue (ARR) not publicly disclosed in recent filings; total revenue for FY2025 (ending Jan 31, 2025) was approximately $460 million.
- **Notable Investors/Partners**: Major institutional investors include BlackRock, Vanguard, and others. Key technology partners include Salesforce, NetSuite, SAP, Workday, and major payment gateways.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for Recurring Billing Applications; ranked #1 in the ISG Research Subscription Management Buyers Guide; recognized as a Leader in the 2025 Forrester Wave™ for Recurring Billing Solutions; ranked #1 in Product and Strategy in Automated Revenue Management; serves over 1,000 companies worldwide; expanding AI capabilities across the platform.

## Competitive Advantages
- **Pioneer and market definer**: Coined the term "Subscription Economy®" and has 15+ years of domain expertise in recurring revenue business models.
- **End-to-end platform**: Only vendor offering a fully integrated quote-to-cash and revenue recognition solution in a single system, reducing integration complexity.
- **Audit-ready by design**: No Zuora public customer has ever failed a revenue audit, a powerful trust signal for public companies and regulated industries.
- **AI-first innovation**: Embedded AI across the platform for predictive collections, revenue insights, and automated paywalls, with a human-in-the-loop governance model.
- **Deep enterprise capabilities**: Supports multi-entity, multi-currency, global tax compliance, and complex pricing models (usage, hybrid, AI tokens) that competitors struggle with.
- **ERP-agnostic architecture**: Designed to integrate without requiring a re-platforming of existing ERP systems.

## Strategic Focus
- **AI monetization**: Helping customers launch and manage AI-driven pricing models (e.g., token-based usage) with end-to-end metering, billing, and revenue recognition.
- **Expanding AI platform capabilities**: Building AI tools specifically for finance teams (CFOs, Controllers) to automate manual reconciliation, forecasting, and compliance work.
- **Global expansion**: Deepening presence in EMEA and APAC with local offices and compliance support.
- **Partner ecosystem growth**: Strengthening integrations with major ERP, CRM, and payment platforms to reduce implementation friction.
- **Customer time-to-value**: Using AI to accelerate implementation and migration cycles, including automated contract-to-catalog translation and data mapping.

## Why Work Here
- **Culture**: Emphasizes a "people first" culture where employees (called "ZEOs") are empowered to take initiative and own outcomes. Core values include "Subscriber Obsessed," "Own Our Outcomes," "Catalyze What's Next," "Build Trust," and "Better Together."
- **Flexible work**: Distributed workforce with flexible work arrangements; offices in Redwood City (HQ), Atlanta, Boston, Frisco, New York, Costa Rica, London, Stockholm, Paris, Munich, Milan, Zurich, Beijing, Tokyo, Sydney, and Chennai.
- **Remote options**: Many roles are remote-friendly, especially in engineering, customer success, and sales.
- **Engineering culture**: Focus on building AI-driven financial software; roles include AI Engineers, Solutions Architects, and Product Managers working on cutting-edge monetization technology.
- **Award-winning workplace**: Recognized as a great place to work with a strong sense of community and mission-driven work.
- **Growth opportunities**: As a public company with expanding product lines and global footprint, there are opportunities to work on high-impact problems at scale.

## Sources
1. [zuora.com](https://www.zuora.com/)
2. [zuora.com/about](https://www.zuora.com/about/)
3. [zuora.com/careers](https://www.zuora.com/careers/)
4. [linkedin.com/company/zuora](https://www.linkedin.com/company/zuora)
5. [zuora.com/careers-search-jobs](https://www.zuora.com/careers-search-jobs/)

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