--- title: 'Principal Customer Success Manager at Cambridge Mobile Telematics' canonical: 'https://feeny.ai/job/principal-customer-success-manager-cambridge-mobile-telematics-cambridge-tv3t0wh6838w' type: 'job' last_seen: '2026-09-15' --- # Principal Customer Success Manager at Cambridge Mobile Telematics - **Company:** Cambridge Mobile Telematics - **Location:** Cambridge, MA - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-15 - **Apply:** https://www.cmtelematics.com/who-we-are/join-our-team/job-posting/?gh_jid=8170830 ## Job description The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT. As a member of Customer Success in the Sales organization, you will partner closely with Sales Executives to ensure growth and satisfaction with named accounts. You will be the primary point-of-contact for partners in the implementation phase starting from executed contract to go-live, and ensuring post-release success. You will play a vital role in communicating the voice of the customer for internal prioritization and resource management. CMT is looking for a collaborative, customer-committed, and creative Principal Customer Success Manager I to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility — understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT. Responsibilities: - Use independent judgment and discretion to partner with Customer Solutions and Sales to deliver and manage partner programs on time, within budget with best in class solutions - Act as the primary point of contact for internal and external account communications - Be the liaison between our clients and our engineers, QA, and product managers - Conducts complex work aligned to organizational objectives with minimal-to-no supervision - May coordinate activities of other peers as a project or technical lead - Be the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups - Define business requirements, communicating with other groups within CMT on features and changes needed - Risk mitigation for internal and external stakeholders - Responsible for the sustainment and growth of the partner’s program base - Responsible for partnering with Sales to increase partner engagement – by monitoring and reporting to partner specific business metrics that CMT monitors - Complete any additional tasks as they arise Qualifications: - Bachelor’s degree or equivalent years of experience and/or certification in a related field - 7+ years of relevant professional working experience - Proven track record of driving several, sophisticated programs - Demonstrated success working across teams with the ability to synthesize what may appear to be contending priorities - Tight-knit collaboration, planning, influencing, prioritization, and time management skills Compensation and Benefits: - Fair and competitive salary based on skills and experience, and annual performance bonus - Equity may be awarded in the form of Restricted Stock Units (RSUs) - Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave - Unlimited Paid Time Off including vacation, sick days & public holidays - Flexible scheduling and work from home policy depending on role and responsibilities Base Salary Range - The base salary range for this position is: $103,000 to $128,700. This range is specifically for Cambridge, MA Additional Perks: - Work on a mission with real impact: crashes prevented, injuries avoided, lives protected around the world - Join an industry leader — 65 million drivers protected, powering 140+ programs across 25 countries - Recognized innovator in mobility AI, earning top honors including the TIME Industry Leader in AI, a Gold Edison Award, and the Artificial Intelligence Excellence Award for AI for Social Good. CMT is also Great Place to Work Certified - Be part of the team inventing the future of mobility and road safety - Move fast, own outcomes, do work that matters - High ownership, small teams, and direct access to leadership — no layers between your work and its impact - Unlimited PTO, flexible scheduling, competitive salary, annual performance bonus, RSUs, and full benefits including medical, dental, vision, and 401k match - Summer Fridays provide team members with half days to recharge - Join one of our employee resource groups: Black, AAPI, LGBTQIA+, Women, Book Club, and Health & Wellness - Comprehensive wellness, education, and employee assistance programs Commitment to Diversity and Inclusion: At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit www.cmtelematics.com and follow us on Instagram @cmt.ai About Cambridge Mobile Telematics: Cambridge Mobile Telematics (CMT) is the world’s largest telematics and AI company for safer mobility. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell Fusion®, proactively identifies and reduces driving risk, leading to fewer crashes and injuries. To date, CMT’s technology has helped prevent over 126,000 crashes worldwide. CMT enables partners to measure risk, detect crashes, provide life-saving assistance, and streamline claims. Headquartered in Cambridge, MA, CMT operates globally with offices in Budapest, Hungary; Chennai, India; Seattle, Washington; Tokyo, Japan; and Zagreb, Croatia. Learn more at www.cmt.ai. ## About Cambridge Mobile Telematics ## Company Overview - **One-liner**: Cambridge Mobile Telematics (CMT) makes roads safer by using mobile sensing, IoT, machine learning, and behavioral science to power telematics programs for insurers, automakers, and mobility providers. - **Entity Type**: Private (received a $350M strategic investment from TPG and Allianz) - **Headquarters**: Cambridge, Massachusetts, United States (on the MIT campus) - **Founded**: 2010 (spun out of the MIT CarTel research project, which began in 2004) - **Founders**: Hari Balakrishnan, Sam Madden, William V. (Bill) Powers ## Core Business - Primary industry: Telematics, mobility AI, auto insurance technology, road safety - Target customers: B2B – insurers, automakers, fleets, cellular carriers, and mobility providers (enterprise / large organizations) - Mission: To measure progress by how many crashes are prevented, using AI to proactively identify and lower driving risk. ## Products & Services Each offering is part of the **DriveWell** platform: - **DriveWell Atlas**: A foundation model for mobility intelligence that learns the physics of force, motion, and trajectory from multimodal sensor data to enable risk assessment, crash detection, and personalized coaching. - **DriveWell Risk**: Uses sensor data and advanced AI to precisely measure driving behavior, enabling insurers to reward safer drivers with lower premiums. - **DriveWell Crash & Claims**: Detects accidents in real time and sends emergency help; streamlines the claims process for faster resolution. - **DriveWell Engage**: Motivates safer driving through personalized, real-time feedback and incentives – proven to reduce distracted driving by 20%, hard braking by 9%, and injury-related claims by 5.5%. - **DriveWell Tag**: A fully wireless IoT device (launched first of its kind) to measure driving behavior. - **Universal Driving Score**: A new unified scoring system for drivers across different programs (being scaled with the TPG/Allianz investment). ## Market Standing - **Valuation/Market Cap**: Not disclosed (company is private; $350M strategic investment led by TPG and Allianz in 2025) - **Key Metric**: Total funding includes $350M strategic investment; company describes itself as “profitable, growing” on its careers page. - **Notable Investors/Partners**: TPG, Allianz (long-term commercial agreements with Allianz entities across Europe), plus partnerships with major insurers, fleets, OEMs, and mobility providers. - **Growth Signals**: - Platform powers safe driving programs for **tens of millions of drivers** (over 65 million drivers worldwide as of 2025). - To date, CMT’s technology has helped prevent **126,000 crashes** and **68,000 injuries**. - DriveWell Engage reduces distracted driving by 20%, hard braking by 9%, and injury-related claims by 5.5%. - First mobile usage-based insurance product launched in 2012; now regulatory approval in 49 U.S. states for its Premium Score. - Offices in the US (Cambridge, MA), India (Chennai), Hungary, and Croatia (Zagreb). - Headcount growing: over 140 employees (per careers page) with open roles across AI, engineering, product, and customer solutions. ## Competitive Advantages - **Foundation model for mobility**: DriveWell Atlas is a breakthrough time-series transformer trained on proprietary multimodal sensor data (phone, vehicle, IoT) – learns the “why” behind driving behavior, not just what happened. - **Privacy-first by design**: Consumers opt in and can opt out at any time; CMT does not sell driving data to third parties. - **Deep sensor fusion**: Combines data from phones, vehicles, and IoT devices for a unified view of driving behavior, enabling accurate risk assessment and crash reconstruction. - **Proven real-world impact**: Over a decade of production experience with measurable safety outcomes (crashes prevented, injuries avoided, claim cost reduction). - **MIT heritage**: Founders are renowned MIT professors (Hari Balakrishnan, Sam Madden) with deep academic and industry expertise in mobile systems, sensing, and AI. ## Strategic Focus - **Scale the global road safety platform** – leveraging the $350M TPG/Allianz investment to expand internationally, especially in Europe. - **Advance AI models** for real-time driving risk assessment, crash detection, and personalized coaching, driven by the DriveWell Atlas foundation model. - **Grow adoption of the Universal Driving Score** across insurers, OEMs, and mobility partners to create a consistent, privacy-respecting measure of driving risk. - **Commercial expansion** with Allianz entities across Europe to deliver data-driven insurance and service offerings. ## Why Work Here - **Culture & Mission**: “What we build saves lives.” – employees work on hard problems that directly reduce crashes and injuries. - **Work Model**: On-site at headquarters (MIT campus in Cambridge, MA) with offices in India, Hungary, and Croatia. “Summer Fridays” (half days from Memorial Day to Labor Day) and free lunch three days a week. - **Compensation & Benefits**: Competitive base salary, performance bonus, and RSUs. 80% medical, dental, and vision coverage for employee and family, 401(k) with company match, unlimited PTO, 16 weeks paid parental leave for primary caregivers (4 weeks secondary), $3,600/year education and learning budget. - **Engineering Culture**: Small teams, direct access to leadership, serious budget for compute. “The playbook doesn’t exist yet” – employees help define the next decade of mobility AI. Open roles in AI research, engineering, product, design, finance, and customer solutions. - **Growth Opportunity**: Profitable, growing company where your work runs in production and shows up on real roads. Co-founders are active in the business (Hari Balakrishnan as CTO/Chairman, Sam Madden as Chief Scientist) and leaders are accessible. ## Sources 1. [cmtelematics.com](https://www.cmtelematics.com/) 2. [cmtelematics.com/who-we-are](https://www.cmtelematics.com/who-we-are/) 3. [cmtelematics.com/who-we-are/join-our-team](https://www.cmtelematics.com/who-we-are/join-our-team/) 4. [LinkedIn](https://www.linkedin.com/company/cambridge-mobile-telematics) 5. [Indeed.com](https://www.indeed.com/cmp/Cambridge-Mobile-Telematics-1) ## Other roles at Cambridge Mobile Telematics - [Senior Technical Support Engineer](https://feeny.ai/job/senior-technical-support-engineer-cambridge-mobile-telematics-cambridge-2p0f6n2q11vy) — Cambridge, MA - [Principal Technical Product Manager, Machine Learning](https://feeny.ai/job/principal-technical-product-manager-machine-learning-cambridge-mobile-m9xhj7g9jrc7) — Cambridge, MA - [Senior FP&A Analyst](https://feeny.ai/job/senior-fp-a-analyst-cambridge-mobile-telematics-cambridge-qn8f39v229ag) — Cambridge, MA - [Principal Software Engineer I, Cloud](https://feeny.ai/job/principal-software-engineer-i-cloud-cambridge-mobile-telematics-cambridge-c81pa49yxzwt) — Cambridge, MA - [Principal Security Engineer, Cloud & Infrastructure](https://feeny.ai/job/principal-security-engineer-cloud-infrastructure-cambridge-mobile-telematics-qdyh1z24rw24) — Cambridge, MA - [Principal Security Engineer, Product & Application](https://feeny.ai/job/principal-security-engineer-product-application-cambridge-mobile-telematics-amz00af9nf0j) — Cambridge, MA - [Principal Solutions Architect](https://feeny.ai/job/principal-solutions-architect-cambridge-mobile-telematics-cambridge-d6v3egqkqmzh) — Cambridge, MA - [Senior Software Engineer, Customer Solutions](https://feeny.ai/job/senior-software-engineer-customer-solutions-cambridge-mobile-telematics-budapest-59c296yh7gjz) — Budapest, Hungary - [Principal Software Engineer, Mobile](https://feeny.ai/job/principal-software-engineer-mobile-cambridge-mobile-telematics-cambridge-nqtc3zzbn385) — Cambridge, MA - [Principal Software Engineer, Full Stack](https://feeny.ai/job/principal-software-engineer-full-stack-cambridge-mobile-telematics-cambridge-pa4xwnp72f4e) — Cambridge, MA