---
title: 'Principal Engineer, AI Architect at LivePerson'
canonical: 'https://feeny.ai/job/principal-engineer-ai-architect-liveperson-new-york-c1cmp6yed50n'
type: 'job'
last_seen: '2026-09-08'
---

# Principal Engineer, AI Architect at LivePerson

- **Company:** LivePerson
- **Location:** New York, NY
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/liveperson/jobs/8133907

## Job description

Location: USA Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Principal Engineer, AI Architect to design and implement the latest Generative AI based solution, reporting directly to the Head of Architecture. This role includes working with the innovation team and other Principal engineers. As an architect, the engineer will be instrumental in shaping the AI vision of LivePerson.

You Will: Key Responsibilities & Impact

- Architect and build next-generation Conversational AI products that push the boundaries of what's possible
- Lead and mentor engineering teams, setting technical direction and best practices
- Partner with Product to shape requirements and translate vision into scalable solutions
- Design cloud-native architectures that are resilient, scalable, and built for the future
- Integrate cutting-edge AI tools and services, championing their adoption across the team
- Drive engineering excellence through comprehensive test automation and quality-first delivery

You Have: Required Skills & Qualifications

- 13+ years building full-stack applications with Java and Node.js (Python and Vue.js are a plus)
- Bachelor's or Master's degree in Computer Science, Communications, or related field
- 7+ years designing and architecting enterprise-grade SaaS Products
- 5+ years shipping AI products to production
- Deep experience with cloud platforms (GCP experience is a plus)
- Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have)
- Proven track record leading engineering team as technical expert

The salary range for this role will be between $190,000 - $210,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

Our Benefits & Perks

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

🏥 Health & Wellbeing

- Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

💰 Financial Security & Growth

- 401(k) Retirement Plan: To help you plan for your financial future by offering the plan

HSA & FSA Plans:  To help you plan for health related expenses on a pre-tax basis

- Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
- Additional Insurances: Basic and supplemental  life insurance,  Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
- Development: Access to internal professional development resources.

👨‍👩‍👧‍👦 Time Away & Family Support

- Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
- Paid Public Holidays.
- Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

💻 Workplace Flexibility

- Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

## Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

## About LivePerson

## Company Overview
- **One-liner**: LivePerson provides an enterprise-grade conversational AI platform that orchestrates AI and human agents across digital channels to power customer interactions for leading global brands.
- **Entity Type**: Public (Nasdaq: LPSN; also listed on the Tel Aviv Stock Exchange)
- **Headquarters**: New York, New York, USA (Chelsea district)
- **Founded**: 1995 (incorporated November 1995; service introduced November 1998; IPO April 2000)
- **Founders**: Not publicly listed as a single founder on the primary company page; the company was incorporated in Delaware in 1995 by early-stage founders (historical records indicate Robert P. Locascio as a co-founder/former CEO).

## Core Business
- **Primary industry/industries**: Conversational AI, Customer Experience (CX) Software, Contact Center Automation, Enterprise SaaS, Generative AI
- **Target customers**: B2B, primarily large enterprises (Global Fortune 500 brands across banking, telco, retail, airlines, technology); also mid-market businesses via partners
- **Mission or purpose statement**: To empower brands to unlock the power of conversations with the confidence of predictable AI, turning CX from a cost center into a growth engine.

## Products & Services
- **Autopilot**: LLM-powered automation that handles customer conversations end-to-end, achieving high containment rates without human intervention.
- **Copilot (Assist, Summary, Rewrite)**: LLM-powered agent tools that provide real-time assistance, conversation summarization, and message rewriting to boost agent productivity and quality.
- **Conversation Intelligence (Generative Insights, Analytics Studio)**: Unified analytics that turns conversation data into actionable business insights, measuring AI performance, agent effectiveness, and ROI.
- **Orchestration & Routing**: Smart routing of conversations between AI agents, human agents, and third-party LLMs, with voice-to-messaging capabilities.
- **Engagement Solutions**: Proactive messaging, personalized web/mobile campaigns, and omnichannel engagement.
- **Integrations**: Open platform with an extensible API stack (40+ APIs/SDKs), including partnerships with Avaya, Salesforce, Workato (iHub workflows), and brings-your-own-LLM capabilities.

## Market Standing
- **Valuation/Market Cap**: As of the most recent public filings (March 2026 10-K), market cap fluctuates; for current live figures, refer to financial markets. Not disclosed here.
- **Key Metric**: Public company — Annual Revenue reported in latest 10-K (March 2026 filing). Over 1,000 global enterprise customers (18k+ brands total), powering nearly 1 billion conversational interactions per month.
- **Notable Investors/Partners**: Publicly traded on Nasdaq and TASE; customers include 25% of Global Fortune 500 banks, 40% of Fortune 500 telcos, 55% of Fortune 500 retailers, 35% of Fortune 500 airlines, 50% of Fortune 500 tech companies, and 31% of Forbes’ World’s Most Valuable Brands. Key technology partners: Avaya, Salesforce, Workato. Recognized as a Niche Player in the 2025 Gartner Magic Quadrant for Conversational AI Platforms.
- **Growth Signals**: Focus on predictable AI deployment with rigorous testing/validation tools; rapid time-to-value; strong regulatory compliance (GDPR, HIPAA, PCI DSS). Headcount of 900+ employees across 7 global locations.

## Competitive Advantages
- **Predictable AI for the enterprise:** Focus on a "test, validate, monitor" approach before AI agents reach customers, reducing risk and building trust — a key differentiator for risk-averse large enterprises.
- **Open and extensible platform:** Bring-your-own-LLM strategy (“no rip and replace”) allows brands to leverage existing AI investments, making integration lower-risk and less disruptive.
- **Deep enterprise heritage:** 30 years in the contact center space, with deep integration into mission-critical customer service operations for the world’s largest brands.
- **Security and compliance:** Enterprise-grade data security and scalability, with compliance support for GDPR, HIPAA, and PCI DSS.
- **Unique data flywheel:** Handling nearly 1 billion conversational interactions per month provides a uniquely rich dataset to train and improve AI models.

## Strategic Focus
- Driving adoption of Generative AI in the contact center (Autopilot and Copilot tooling).
- Expanding “conversation orchestration” across voice and digital channels.
- Deepening partnerships with system integrators and cloud/platform providers (Avaya, Salesforce).
- Building out predictable AI deployment methodology (simulation, testing, monitoring) as a core product differentiator.
- Continuing to serve Global 2000 customers across regulated industries (financial services, healthcare, telecom).

## Why Work Here
- **Culture:** Described as collaborative, supportive, and team-oriented. Values focus on “building warmth” and advancing human connection. Strong emphasis on diversity, equity, and inclusion via employee resource groups (Live In Color, LP Proud, Women in Tech).
- **Work Model:** Hybrid / flexible. Employees can choose to work from office locations, WeWork spaces, or from home, depending on role and location. Global offices in NYC (HQ), Herzliya (Israel), Sofia (Bulgaria), London, Mannheim (Germany), Tokyo, Singapore, Melbourne, and others.
- **Engineering & Innovation:** Deeply technical environment working with cutting-edge Generative AI, LLMs, and machine learning. Teams include Engineering, Data Science & ML, Product, and AI research. Emphasis on self-starters who thrive in ambiguity.
- **Benefits:** Competitive with top tech companies, including family, financial, time away, mental and physical health benefits.
- **Global reach:** Opportunity to work with the world’s biggest brands across multiple continents, in a company that is a recognized market leader in a fast-growing space (conversational AI).

## Sources
1. [liveperson.com](https://www.liveperson.com/) — Company homepage and product overview
2. [liveperson.com/company](https://www.liveperson.com/company/) — Who we are, brand stats, history
3. [careers.liveperson.com](https://careers.liveperson.com/) — Careers portal
4. [liveperson.com/company/careers](https://www.liveperson.com/company/careers/) — Culture, locations, benefits
5. [ir.liveperson.com - 10-K (March 2026)](https://ir.liveperson.com/static-files/af86d309-1605-4823-9e6f-a89552ddad1d) — SEC filing with business overview, financials, and competitive landscape

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