---
title: 'Principal Industry Strategist (Property & Casualty) at Hi Marley'
canonical: 'https://feeny.ai/job/principal-industry-strategist-property-casualty-hi-marley-boston-jyvx3egm50np'
type: 'job'
last_seen: '2026-09-26'
---

# Principal Industry Strategist (Property & Casualty) at Hi Marley

- **Company:** Hi Marley
- **Location:** Boston, MA
- **Work type:** hybrid
- **Posted:** 2026-01-15
- **Last confirmed live:** 2026-09-26
- **Apply:** https://www.himarley.com/job-openings?gh_jid=6519398003

## Job description

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.

As we continue to grow, we’re looking for a Principal, Industry Strategist to lead Hi Marley in developing innovative communication solutions for P&C insurance. You’ll bring expertise in either Customer Service (e.g., Policy, Billing, etc.) or Sales & Distribution, specifically related to operations, strategy, and metrics, as well as a deep understanding of the customer and employee challenges that are ripe for improvement. You’ll use that expertise to break down communication siloes in insurance, supporting an end-to-end communication experience that deepens the relationship with the customer over time.

This role serves as both an internal and external industry authority—leading discovery with our customers, identifying high-value problems worth solving, shaping product direction, and driving thought leadership that positions Hi Marley at the forefront of P&C innovation. The Industry Strategist informs strategic decision-making through market insight, competitive intelligence, and structured evaluation of opportunities. The ideal candidate brings a strong blend of customer empathy, industry fluency, and analytical rigor to influence Hi Marley’s roadmap, accelerate strategic account impact, and elevate our industry relevance

This role owns the identification, framing, and prioritization of high-value industry problem spaces that guide Hi Marley’s long-term product investment strategy, roadmap direction, and market positioning. A core thread throughout is solving for the complexity inherent in insurance communication—such as the three-way dynamic between policyholder, carrier, and agent—and identifying where automation can replace slow, manual touchpoints with immediate, proactive service that lowers cost to serve.  Operating with a multi-year horizon, the Principal, Industry Strategy serves as Hi Marley’s primary industry authority for Customer Service or Sales & Distrubution in P&C insurance and shapes what problems the company chooses to solve next. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.

What You’ll Do:

- Own and lead structured industry discovery with insurance carriers, establishing the source of truth for which problems represent the highest customer and enterprise value.
- Define and recommend major product investment bets in partnership with Product and leadership, grounded in industry insight, ROI frameworks, and validated demand.
- Develop and maintain repeatable frameworks for evaluating industry opportunities, customer problems, and ecosystem partnerships to inform ongoing product and GTM prioritization.
- Serve as Hi Marley’s primary external industry authority for Customer Service or Sales & Distribution, shaping narratives with analysts, industry bodies, and strategic partners, brought to life through publications and conferences
- Influence long-range product and ecosystem strategy by translating market trends, customer insight, and competitive intelligence into clear strategic direction rooted in meaningful Hi Marley differentiation.
- Lead packaging and pricing of new products
- Establish and scale cross-functional fluency in Customer Service or Sales & Distribution challenges and Hi Marley’s Service solutions—shaping how Product, Marketing, and Sales understand, position, and sell our Service offering.
- Identify and prioritize opportunities for automated, proactive communication (e.g., AI-driven outreach, self-service, event-triggered updates) that reduce cost to serve while delivering immediate, always-on responsiveness across the customer journey.
- Own the strategy for resolving complexity in multi-party insurance communication—policyholder, carrier, and agent—defining where automation, process redesign, or new product investment can eliminate friction and close communication gaps between stakeholders.

What We’re Looking For:

- 8-10+ years of experience in P&C insurance strategy, product strategy, or industry advisory roles, with a proven track record of shaping product direction and influencing enterprise-level investment decisions.
- Deep expertise in P&C insurance Customer Service or Sales & Distribution operations, strategy, and performance metrics, with an ability to translate industry knowledge into actionable product and GTM guidance.
- A naturally curious, open-minded problem solver who challenges assumptions, explores alternative perspectives, and relentlessly seeks to understand the “why” behind customer pain points.
- Someone who thrives in customer-facing environments—earning trust quickly with executives and frontline teams alike through credibility, active listening, and clear communication.
- A strategic thinker and storyteller who can craft concise, compelling narratives that connect industry needs, Hi Marley’s capabilities, and long-term innovation opportunities.
- Strong analytical rigor, using data, ROI frameworks, and structured reasoning to evaluate opportunities and shape product investment decisions.
- Sharp intuition and pattern recognition—able to quickly identify true value, distinguish signal from noise, and guide the team toward the highest-impact problems.
- Familiarity with AI-driven applications or digital transformation initiatives within insurance, with an understanding of where AI delivers meaningful operational or customer value.
- Experience identifying or scaling automation and proactive-communication strategies that lower operational cost while improving speed and quality of service

Compensation, Benefits & Perks: At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$142,000–$263,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it

Who We Are: At Hi Marley, our culture is built on three core values that every employee embodies:

- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.

Life at Hi Marley:

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We’re proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: [https://e-verify.uscis.gov/web/OnlineResources.aspx](https://www.e-verify.gov/employees/employee-resources?resource=32)

## About Hi Marley

## Company Overview
- **One-liner**: Hi Marley provides an intelligent conversational platform for the Property & Casualty (P&C) insurance industry, using SMS and AI to streamline communication between carriers, policyholders, and service providers.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2017
- **Founders**: Mike Greene, Mitesh Suchak, John Miller

## Core Business
- **Primary industry/industries**: Insurance Technology (InsurTech), P&C Claims Management, Customer Communication Platforms
- **Target customers**: B2B — P&C insurance carriers, claims adjusters, and service providers (trusted by 130+ carriers, including four of the top ten)
- **Mission statement**: "To empower insurance to communicate simply, build trust and protect what people love."

## Products & Services
- **Hi Marley Insurance Cloud**: An omni-party conversational platform that connects policyholders, carriers, and service providers (e.g., auto repair shops, contractors) via SMS/text. Key modules include:
  - **Claims**: Streamlines first notice of loss, appraisal scheduling, repair coordination, and proactive notifications.
  - **Workers' Compensation**: Supports injured workers with updates, appointment reminders, and return-to-work coordination.
  - **Service & Sales**: Manages customer service and sales conversations alongside claims.
  - **Analytics & Sentiment Analysis**: Provides insights into customer sentiment, performance dashboards, and five-star review capture.
  - **Translation**: Built-in language translation to allow policyholders to communicate in their preferred language.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total funding — Hi Marley has raised over $50 million. Key rounds include a $25 million Series B in 2021 led by Tola Capital, with participation from existing investors.
- **Notable Investors/Partners**: Tola Capital (lead Series B), with additional investors including Bain Capital Ventures, Pivot Investment Partners, and others. Trusted by 130+ carriers, including four of the top ten U.S. insurers.
- **Growth Signals**: The platform reports a 35% reduction in calls and voicemails, a 4.8/5 average rating per claim, and a 3-day reduction in cycle time for carriers. The company has been recognized by Built In Boston as one of the "Best Places to Work."

## Competitive Advantages
- **Insurance-Native Platform**: Built by people with deep insurance industry experience, addressing specific regulatory and workflow complexities.
- **SMS-First Design**: Meets policyholders where they are (text messaging), reducing phone tag and improving response times.
- **Omni-Party Network**: Connects not just carriers and policyholders, but also the broader ecosystem (body shops, contractors, medical providers) in a single thread.
- **Proven ROI**: Demonstrated measurable financial outcomes for carriers (reduced leakage, faster cycle times, higher customer satisfaction).
- **Strong Carrier Adoption**: Already deployed by 130+ carriers, including several of the largest in the U.S.

## Strategic Focus
- **AI and Automation**: Deepening AI capabilities (e.g., sentiment analysis, predictive insights) to further automate claims workflows and improve decision-making. The "Marley Labs" division is focused on advancing AI products.
- **Multi-Line Expansion**: Expanding beyond auto and property claims into workers' compensation and service/sales use cases.
- **Platform Scale**: Growing the network effect by onboarding more carriers and service providers, making the platform the de facto communication layer for the insurance ecosystem.
- **International Growth**: Hiring for a French-speaking Customer Success Manager suggests expansion into French-language markets (e.g., Canada).

## Why Work Here
- **Culture & Values**: Core values are "Be Humble," "Max Courage," and "Ubuntu" ("I am because we are"). The company emphasizes humility, empathy, and a growth mindset.
- **Work Model**: Hybrid — most roles are listed as "Hybrid - Boston, MA," suggesting a mix of in-office and remote work.
- **Benefits & Perks** (from [himarley.com](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)):
  - Medical, dental, and vision coverage starting day one.
  - Flexible Time Off (open vacation policy).
  - Stock options and 401(k) match.
  - Monthly wellness stipend.
  - Learning & development benefit.
  - Life insurance (3x annual salary).
  - Referral bonus (uncapped).
- **Diversity, Equity & Inclusion**: Committed to a culture of belonging, where everyone feels "seen, heard, included, valued, and celebrated."
- **Engineering Culture**: Described as "growth-minded," with investment in professional development and a flat hierarchy where "ideas over hierarchy" are valued.
- **Industry Impact**: Employees get to work on technology that directly improves a traditionally frustrating industry (insurance claims), making a tangible difference in customer experience.

## Sources
1. [himarley.com](https://www.himarley.com/)
2. [himarley.com - Careers](https://www.himarley.com/careers/)
3. [himarley.com - About Us](https://www.himarley.com/about-us/)
4. [himarley.com - Job Openings](https://www.himarley.com/job-openings/)
5. [himarley.com - Benefits Blog](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)
6. [crunchbase.com - Hi Marley Funding](https://www.crunchbase.com/organization/hi-marley)
7. [builtinboston.com - Best Places to Work](https://www.builtinboston.com/company/hi-marley)

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