--- title: 'Principal Platform Engineer — Kubernetes & Cloud Infrastructure at Ombud' canonical: 'https://feeny.ai/job/principal-platform-engineer-kubernetes-cloud-infrastructure-ombud-denver-v5pzgyzw5v9q' type: 'job' last_seen: '2026-09-08' --- # Principal Platform Engineer — Kubernetes & Cloud Infrastructure at Ombud - **Company:** Ombud - **Location:** Denver, CO - **Posted:** 2026-06-03 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/ombud/jobs/8577274002 ## Job description - Location: Denver, CO (hybrid — Tue/Wed/Thu in office) - Reports to: CEO ## The role Ombud's platform runs production AI workloads for enterprise customers, and we're scaling toward a self-service motion where customers onboard, ingest content, and operate the product without manual implementation. That requires an infrastructure foundation that can handle multi-tenant scale, high reliability, and the unique demands of generative AI workloads — without ballooning the AWS bill. We're hiring a Principal Platform Engineer to own that foundation. This is a senior individual contributor role with broad architectural authority. You will not have direct reports. You will set the technical direction for our cloud infrastructure, partner with engineering on production scaling decisions, and operate the platform with the discipline a SOC 2 / ISO 27001 customer base requires. ## What you'll own - Production Kubernetes (EKS) clusters: capacity planning, node group strategy, gen-AI workload isolation, blast-radius containment. - AWS infrastructure end-to-end: RDS, DMS, Kafka (MSK), ECR, networking, IAM, multi-region deployments (including Ireland for EU data residency). - Infrastructure-as-code in Terraform — modules, environments, drift management, peer review. - CI/CD pipelines (Jenkins, GitHub Actions, or your recommended replacement) — fast, reliable, secure builds for backend and frontend services. - Observability: Grafana dashboards, Prometheus metrics, log pipelines, on-call alerting, SLO definition. - Cost optimization. AWS spend is one of our top three variable costs. Reducing it by 20% is a tangible objective for this seat. - Security posture: secrets management (Consul/Vault), IAM hygiene, vulnerability patching, support for SOC 2 and ISO 27001 audit cycles. - Architecture leadership on the self-service infrastructure roadmap: how we onboard a customer without human intervention and scale to 10x our current tenant count. - Documentation and runbooks that let the rest of the engineering team operate the platform when you're unavailable. Must-haves - 8+ years of platform, infrastructure, SRE, or DevOps experience, with at least 3+ years operating production Kubernetes at scale. - Deep AWS expertise across compute, storage, networking, data services, and IAM. - Production fluency with Terraform, Docker, Linux, and CI/CD systems. - Track record of architectural decisions that materially improved reliability, cost, or developer velocity — with specific, measurable outcomes you can point to. - Comfort operating as a senior IC who sets technical direction across teams without formal authority. - Strong written communication — runbooks, architecture decision records, post-incident reviews. - Willingness to be in-office Tuesday through Thursday in Denver. Nice-to-haves - Production experience supporting generative AI or ML workloads (GPU node groups, vector databases, model serving). - Experience with Qdrant, Pinecone, Weaviate, or other vector stores in production. - PostgreSQL operational depth — replication, performance tuning, backup/restore. - Experience scaling a multi-tenant SaaS platform from ~100 customers to ~1,000. - SOC 2 Type II and ISO 27001 audit experience. - Familiarity with event-driven architectures (Kafka, Kinesis, or equivalent). What success looks like First 30 days - Complete a written audit of our current infrastructure: what we have, where the risks are, what's costing us money. - Establish on-call rotation participation and respond to your first production incident. - Identify the top three architectural debt items. First 60 days - Deliver first architectural recommendation with implementation plan — typically cost optimization or scaling bottleneck. - Refresh and own the observability stack. - Document the production runbook for the rest of the engineering team. First 90 days - Ship a measurable improvement: cost reduction, reliability uplift, deployment velocity, or scale headroom. - Deliver the multi-tenant scale roadmap for the self-service motion. - Establish quarterly architecture review cadence with the engineering team. ## Why Ombud You'll own the platform that runs production AI for some of the largest enterprise software companies in the world. The infrastructure decisions you make will directly enable our 2026 strategy of moving from response management to autonomous revenue execution. You'll work with a small, senior engineering team that ships fast and trusts each other. ## ABOUT OMBUD Ombud is a Denver-based B2B SaaS company building the agentic AI platform that powers Revenue Operations teams at enterprises like Workday, UKG, and Prudential. Our product, Ombuddy, automates the response work — RFPs, security questionnaires, proposals — that has historically eaten enterprise sales cycles. Our 2026 strategy is to extend this from response management into Orchestrated Revenue Operations: autonomous execution of the discrete sales processes that move revenue. Our 2035 BHAG is $1B ARR powering 80% of discrete B2B sales motions. We run on EOS. We hire for output, not pedigree. We expect honesty over politeness, decisions over discussions, and execution over enthusiasm. ## HOW WE WORK — PIRCC VALUES - Progressive — We grow. We learn. We push the model forward, not protect the status quo. - Integrity — We do the right thing and keep our commitments. Said and done are the same thing. - Resourceful — We turn constraints into creativity. We do more with less and bring solutions, not problems. - Customer-Centric — Our customers' success is the metric that matters. We anticipate their needs and earn their trust. - Community — We build a team people want to be part of, and we invest in the communities we serve. ## About Ombud ## Company Overview - **One-liner**: Ombud provides an AI-powered, orchestrated Revenue Operations (RevOps) platform that automates and streamlines the creation of complex sales documents like RFPs, proposals, and security questionnaires for enterprise teams. - **Entity Type**: Private (Growth Stage) - **Headquarters**: Denver, Colorado, USA - **Founded**: 2011 - **Founders**: Thad Eby (CEO) ## Core Business - **Primary industry/industries**: Sales Technology (Sales Enablement / Revenue Operations / Content Automation) and Artificial Intelligence - **Target customers**: B2B Enterprise (Revenue Operations, Sales Engineering, and Proposal teams) - **Mission or purpose statement**: "To empower decision making through intelligent content collaboration for revenue teams." The broader vision is "to transform and improve the quality of life for knowledge workers by creating a new category of content management." ## Products & Services - **The Ombud Platform**: An "Orchestrated RevOps Platform" that serves as an operating system for go-to-market teams. It combines content management, project collaboration, and AI to manage the lifecycle of sales documents. - **Ombuddies (AI Assistants)**: A suite of context-aware, role-specific AI agents designed to automate routine tasks and provide real-time guidance. - **Response Management Ombuddy**: Automates the generation and refinement of RFP responses, manages the end-to-end proposal workflow, handles InfoSec questionnaires, and publishes bespoke client presentations. - **Sales Engineering Ombuddy**: Automates and enhances pre-sales activities such as solution mapping, technical assessments, demo script creation, and value-based selling. ## Market Standing - **Valuation/Market Cap**: Not publicly available (Private company). - **Key Metric**: Total Funding is not explicitly disclosed in recent searches, but the company is in a growth stage with active hiring across multiple roles. - **Notable Investors/Partners**: Not explicitly listed in recent search results. - **Notable Customers**: Industry innovators including Kronos, Zendesk, Ping Identity, Instructure, LogMeIn, Marketo, and Cloudera [builtin.com]. - **Growth Signals**: Actively hiring for key roles (AI Engineers, Account Executives) and launching new AI-native products (Ombuddies), indicating significant product investment and scaling efforts. ## Competitive Advantages - **Context-Aware AI**: Moves beyond basic automation by using "context-aware" AI agents that understand the specific business and customer context, leading to higher accuracy and relevance in sales documents. - **Focus on Accuracy & Repeatability**: The platform is designed to ensure sales deliverables (POVs, POCs, RFPs, SOWs) are error-free and consistent, increasing competitive win rates. - **Full-Stack RevOps**: Provides a unified platform that covers the entire content lifecycle, from knowledge management to production, rather than point solutions for just one part of the process. ## Strategic Focus - **AI-First Product Strategy**: The introduction of "Ombuddies" signals a clear strategic shift toward embedding AI deeply into every workflow to reduce manual tasks and enable RevOps teams to focus on high-level strategy. - **Scaling Operations**: Focused on helping enterprise customers scale their RevOps teams without proportionally increasing overhead, adapting to market demands swiftly. - **Cost Reduction**: Aiming to lower the "full-stack cost" associated with Account Executives and supporting roles by automating key functions. ## Why Work Here - **Culture & Values**: The company emphasizes a culture of collaboration, authenticity, and innovation. Core values include "Be Authentic," "Be Bold," and "Innovate" [ombud.com/careers]. - **Work Environment**: Hybrid work model with a dog-friendly office in Denver. The team is described as "energetic and empathetic" [ombud.com/careers]. - **Compensation & Benefits** [ombud.com/careers]: - 100% of employee healthcare costs covered. - 401(K) matching + employee stock options. - Robust mental health and wellness resources. - Flexible PTO + 6 weeks paid sabbatical after 5-year anniversary. - Dedicated professional development and culture-building resources. - **Engineering Focus**: Actively hiring for a Principal Platform Engineer (Kubernetes & Cloud Infrastructure) and a Senior Full Stack AI Engineer, indicating a strong focus on modern cloud-native infrastructure and AI development [builtin.com]. ## Sources 1. [Ombud Website](https://www.ombud.com/) 2. [Ombud Careers Page](https://www.ombud.com/careers) 3. [Ombud About Page](http://ombud.com/about) 4. [Ombud on Built In](https://builtin.com/company/ombud) ## Other roles at Ombud - [Senior Full Stack AI Engineer](https://feeny.ai/job/senior-full-stack-ai-engineer-ombud-denver-mg0bprhxqf95) — Denver, CO - [Sales Product Specialist — AI Solutions](https://feeny.ai/job/sales-product-specialist-ai-solutions-ombud-denver-5wndmycs40cm) — Denver, CO - [Commercial Account Executive — AI Solutions](https://feeny.ai/job/commercial-account-executive-ai-solutions-ombud-denver-ajqgkrj71ca6) — Denver, CO - [Director of Marketing](https://feeny.ai/job/director-of-marketing-ombud-denver-v2cxrqxen4az) — Denver, CO