---
title: 'Principal Product Designer at Getzuma'
canonical: 'https://feeny.ai/job/principal-product-designer-getzuma-san-francisco-f5vbcy8nddmd'
type: 'job'
last_seen: '2026-09-07'
---

# Principal Product Designer at Getzuma

- **Company:** Getzuma
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-06-07
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/getzuma/db29bec6-23e7-4048-b707-c78f46bd84d5

## Job description

Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.

Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.

As a Principal Product Designer, you will be the steward of product excellence and user experience across our entire platform. This is not just a design leadership role, it’s a chance to fundamentally reimagine how people work and interact with intelligent systems in one of the largest yet most antiquated industries: property management.

Zuma is pioneering a new model of work through agentic AI. Software agents that autonomously complete tasks, communicate with residents, and provide actionable insights to human operators. Our product is unlike anything in the market: it doesn't just support workflows; it executes them while working with the existing human teams. And this means our design challenges are novel, multidimensional, and deeply human.

You’ll be the primary architect of how Zuma feels, how our AI interacts with users, how insights are surfaced, how tasks are completed across channels, and how trust is built between human and machine. Your work will directly shape not only the interfaces users see but also the mental models they build, the workflows they adopt, and the outcomes they achieve.

You will: Collaborate at the highest levels of the company as a member of the executive team, you'll work side-by-side with the founders to define product strategy and business direction.

Design for multiple personas across a layered ecosystem: from corporate operators and regional managers to on-site leasing teams and the renters themselves. Each of these users has distinct needs, contexts, and interaction styles and your designs will need to respect and unify them.

Drive user-centric thinking across the company, bringing a high-craft, systems-oriented approach to how we understand problems, experiment with solutions, and continuously raise the bar for simplicity, elegance, and usefulness.

Define new interaction patterns for a world where users collaborate with AI, not just click through forms. You'll invent UI for things like intelligent agents, task orchestration, and real-time performance feedback, all grounded in trust, transparency, and efficiency.

Bring coherence to the Zuma experience, ensuring that whether a user is viewing a KPI dashboard, replying to a resident, configuring an AI workflow, or triaging alerts, they’re operating within a beautifully unified system.

Scale the design function from its early roots into a high-performing team, building the standards, rituals, and mentorship that shape a durable culture of product craftsmanship.

This is a dream role for someone who wants to build from first principles, challenge conventions, and lead design at a company where your craft and strategic thinking will shape how an entire industry evolves.

## What We’re Looking For

- 10+ years of experience designing and leading products with exceptional UX at early-stage or high-growth companies.
- Track record of executive partnership you’ve sat at the table with product, engineering, and business leaders to shape bold product bets.
- Deep experience designing complex platforms or tools, ideally for operations-heavy domains (e.g., enterprise SaaS, ops systems, AI interfaces).
- A belief in the power of agentic AI, and you’re excited to pioneer new design paradigms for intelligent, autonomous systems.
- First-principles thinker with a high bar for craft, your design work reflects creativity, clarity, and restraint.
- Obsessed with human psychology, you study what makes people tick, what motivates them, what builds trust, and how to turn tools into emotionally resonant experiences. You understand that good design doesn’t just work, it feels right.
- You build with love and care and you see each pixel, interaction, and microcopy as an opportunity to express empathy and respect for the user.
- You have high emotional intelligence, you know how to read the needs behind the ask, how to bring people along, and how to balance intuition with evidence.
- Strong product instincts and systems thinking, you connect user needs with platform logic and business outcomes.
- Comfortable navigating ambiguity, legacy workflows, and rapid iteration in a fast-moving startup environment.

## Why You Might Want to Think Twice

- This is a demanding role that will often require extended hours and deep commitment
- You'll need to wade through technical debt and rewrite critical systems while maintaining product velocity
- As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
- You'll need to make thoughtful tradeoffs between innovation and immediate needs
- You'll interact directly with customers to understand their needs and occasionally travel to their offices
- We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs
- If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you

Other Benefits

- Great health insurance, dental, and vision.
- Gym and workspace stipends.
- Computer and workspace enhancements.
- Unlimited PTO.
- Company off-sites with the team.

## About Getzuma

## Company Overview
- **One-liner**: Zuma builds AI-powered leasing and resident-lifecycle automation for multifamily property management, with its flagship AI receptionist "Kelsey" handling calls, tours, and collections around the clock.
- **Entity Type**: Private (venture-backed; Seed + Series A)
- **Headquarters**: Santa Monica, California, USA (with a San Francisco office)
- **Founded**: 2021
- **Founders**: Shiv Gettu (Co-founder & CEO), Kendrick Bradley (Co-founder & Chief Product Officer)

## Core Business
- **Primary industry**: Proptech / AI software for multifamily real estate operations
- **Target customers**: B2B — property management companies, multifamily operators, and residential real estate teams (clients include Fairfield, AIR Communities, Case & Associates, Raintree Partners, Griffis Residential, and ZRS)
- **Mission**: To automate the mundane tasks in leasing operations so property management teams can focus on building meaningful in-person relationships with residents.

## Products & Services
- **Kelsey (AI Leasing Assistant)**: The core AI agent that handles the full resident lifecycle — answering inquiries on calls, texts, emails, and chat, scheduling tours, sending follow-ups, supporting move-outs, and assisting with rent collection. Built on agentic AI with human-in-the-loop backup to preserve brand voice and accuracy.
- **Collections AI**: Automated rent reminders and follow-ups across multiple channels, customizable workflows, and resident risk-scoring. Zuma reports customers achieving 100% rent collection in the first month and up to 85% workload reduction.
- **Integrations**: Connects natively with property management systems and CRMs including Yardi, CRM IQ, RealPage, Entrata, and Knock.
- **Platform suite (roadmap)**: A growing suite of AI agents to automate routine work across the entire property management lifecycle, extending beyond leasing into move-outs, collections, and operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Annual Revenue**: ~$8M (estimated, per aggregated business data; not officially disclosed)
- **Total Funding**: $17.3M across 4 rounds
  - Pre-Seed (Sept 2019): $500K
  - Seed (June 2021): $125K
  - Seed (Nov 2021): $6.7M — 11 investors
  - Series A (March 2024): $10M
- **Notable Investors/Partners**: Andreessen Horowitz, Y Combinator, King River Capital, Range Ventures, Liquid 2 Ventures
- **Growth Signals**: Powers some of the largest property management companies in the U.S.; claims 2.4× higher lead-to-visit conversion and more than double the average number of tours for clients; distributed workforce across 7 countries (US, India, Peru, Mexico, Philippines, Italy, Nigeria). Note: reported headcount of 28 (-8.2% YoY) conflicts slightly with the company's own mid-2025 statement of approximately 30 employees — treat as conflicting reports.

## Competitive Advantages
- **Hybrid AI + human model**: Unlike pure chatbot point solutions, Kelsey combines agentic AI with human-in-the-loop intervention for complex or ambiguous requests — no handoffs that break the conversation.
- **Deep proptech domain DNA**: Founders came from hands-on leasing work and multi-generational real estate backgrounds, giving them operational credibility with property managers.
- **Full-lifecycle coverage**: Leasing, tours, collections, and move-outs in one platform rather than fragmented point solutions.
- **PMS/CRM integration depth**: Built to work with the industry's dominant systems (Yardi, RealPage, Entrata, Knock, CRM IQ), lowering switching friction for operators.

## Strategic Focus
- Expanding beyond leasing into a comprehensive suite of AI agents spanning the entire property management lifecycle (collections, move-outs, resident communications).
- Scaling the "Kelsey" brand as the always-on front desk for multifamily properties.
- Deepening partnerships with large national property management operators and driving collections/NOI protection as a measurable ROI wedge.

## Why Work Here
- **Role flexibility**: Open roles span remote, hybrid, and on-site positions, primarily based in the San Francisco Bay Area (with HQ in Santa Monica).
- **Engineering culture**: Hiring for Staff-level Agentic AI, Data, Backend/DevOps/Infrastructure, and a Principal Product Designer — a small (28–30 person), fast-moving team tackling applied AI in a legacy industry.
- **Career experience**: Team members come from companies like Darktrace, Bird, and VXI Global Solutions; alumni have gone on to Stanford School of Engineering and Zipnip — indicating a talent-dense environment.
- **Compensation perception**: Employee reviews rate Compensation at 4.1/5, Career at 3.9/5, while Culture (3.4/5) and Work-Life (3.6/5) score lower (16 reviews; overall employer rating 3.9/5).
- **Mission-driven work**: Opportunity to apply AI to tangible, high-volume real-world workflows (leasing, rent collection) with measurable outcomes for customers.
- **Note on hiring process**: The company discloses using AI tools to assist with application review and analysis; final hiring decisions are made by humans.

## Sources
1. [getzuma.com](https://www.getzuma.com/)
2. [getzuma.com/about-us](https://www.getzuma.com/about-us)
3. [getzuma.com/faq](https://www.getzuma.com/faq)
4. [jobs.lever.co/getzuma](https://jobs.lever.co/getzuma)
5. [linkedin.com/company/getzuma](https://www.linkedin.com/company/getzuma)

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