--- title: 'Principal Product Manager at Courier Health' canonical: 'https://feeny.ai/job/principal-product-manager-courier-health-new-york-2skb5annwaef' type: 'job' last_seen: '2026-10-16' --- # Principal Product Manager at Courier Health - **Company:** Courier Health - **Location:** New York, NY - **Posted:** 2026-09-28 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/courierhealth/jobs/5249805007 ## Job description Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. Come Build with Us We’re a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We’re an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you’ll love it here. The Opportunity Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies, and the product is how that promise reaches every program we run. What we build next decides how quickly a patient gets on therapy and whether they stay on it. This role owns that. As Principal Product Manager, you’ll own strategy and outcomes for a major area of the Courier platform, from first customer conversation through launch and adoption. You’ll set direction where the answer isn’t obvious, make tradeoffs explicit, and raise the bar for how product gets built here. Our customers are asking for more than we can build one request at a time. The product decisions made in the next year will shape what Courier is for the next five. If you want your judgment to show up in the shape of a company, this is the seat. ## What You’ll Build A product area with a clear point of view. You’ll define what your part of the platform is for, who it serves, and what it will never try to be. You’ll turn scattered customer requests into a coherent strategy, and turn that strategy into products that work across programs, not just the one that asked first. A roadmap the company can plan around. You’ll translate company strategy, customer needs, technical foundations, and commercial priorities into a clear sequence of investments. You’ll separate reusable product needs from one-off requests, make the tradeoffs visible, and align Product, Engineering, Implementation, and Sales around the decisions. Products customers adopt, not just accept. You’ll spend real time with brand teams, patient services leaders, hub operations, and the people using Courier every day. You’ll define what success looks like before you build, measure it after you ship, and keep iterating until the numbers move. A product practice that gets sharper as we grow. You’ll set the standard for discovery, specs, and how we measure outcomes. You’ll mentor other PMs, partner closely with Engineering and Design, and leave the product function stronger than you found it. What Makes You Successful - 8+ years in product management at a B2B software company, including ownership of a major product area or platform for enterprise customers. - A track record of shipping products that moved measurable outcomes: adoption, retention, launch speed, or cost to serve. - Strong technical judgment across data models, system design, and platform architecture. You don’t need to code, but engineers see you as a rigorous partner. - You treat security, privacy, and data quality as design requirements from day one, especially when sensitive health data is involved. - You go to the customer. You’re as comfortable in a working session with an operations team as you are presenting a strategy to executives. - You make sharp product decisions, balancing customer needs, commercial value, technical foundations, and long-term platform leverage. - You lead through influence. You’ve aligned teams that don’t report to you and made the PMs around you better. - You communicate clearly across engineering, design, commercial teams, and executives, especially when the tradeoffs are hard. - Comfortable with autonomy and ambiguity. You build context quickly and hold yourself accountable to measurable outcomes. Bonus points if: - You know patient support programs, specialty pharmacy, hub services, or field reimbursement workflows firsthand. - You’ve worked with Salesforce, Veeva, or CRM ecosystems. - You’ve shipped in regulated environments such as HIPAA, SOC 2, or GxP. - You’ve built LLM-powered product features. - You’ve helped define the product function at an early-stage company. ## Benefits - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Unlimited Vacation - Commuter Benefits - Paid parental leave - Catered lunch on Fridays - Wellness stipend - Great Place to Work Certified The annual salary range for the target level for this role is $215,000 - $250,000 + equity + benefits, including medical, dental, and vision. Courier Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. ## About Courier Health ## Company Overview - **One-liner**: Courier Health provides an AI‑powered patient experience platform that helps biopharma companies support patients with chronic and rare diseases from diagnosis through long‑term therapy adherence. - **Entity Type**: Private (Series B) - **Headquarters**: New York, New York, United States (NoMad neighborhood) - **Founded**: 2021 - **Founders**: Danny Sigurdson (CEO) ## Core Business - Primary industry: Healthcare IT / Life Sciences Software - Target customers: Biopharma companies (Field Access, Patient Services, and Marketing teams) – B2B Enterprise - Mission: “Reinvent how people living with chronic and rare diseases are supported – ensuring patients can start and stay on game‑changing, life‑altering therapies.” ## Products & Services - **Courier Health Platform (Patient Experience Command Center)** – A purpose‑built SaaS platform that unifies patient data across the care journey, automates workflows, and uses AI to surface insights. Modules include: - **Command Center for Field Access** – End‑to‑end visibility and control, enabling Field Access and Reimbursement teams to operate more efficiently. - **Patient Services Backbone** – Connects diverse data systems and partners to orchestrate the next best action for patient support. - **AI‑Powered Insights** – Purpose‑built for biopharma, providing predictive analytics to identify issues before they escalate and improve patient outcomes. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric** (private): **$70.45M total funding** – Seed ($4M, Aug 2021), Series A ($16.5M, Jul 2024, led by Norwest), Series B ($50M, Apr 2026, led by Oak HC/FT with participation from Norwest and Work‑Bench) [courierhealth.com](https://www.courierhealth.com/) | [linkedin.com](https://www.linkedin.com/company/courierhealth) - **Notable Investors/Partners**: Oak HC/FT (lead Series B), Norwest Venture Partners, Work‑Bench - **Growth Signals**: - Headcount: **92 employees** (+64.9% YoY); 51–200 range [linkedin.com](https://www.linkedin.com/company/courierhealth) - 21 active job postings (400% growth year over year in openings) [greenhouse.io](https://job-boards.greenhouse.io/courierhealth) - Claimed double‑digit improvements in patient starts, 67% reduction in time‑to‑start, 7× team efficiency, >15% increase in 6‑month persistency [courierhealth.com](https://www.courierhealth.com/) ## Competitive Advantages - **Purpose‑built for biopharma**: The only platform 100% focused on biopharma commercial teams (Patient Services, Market Access) – not a generic CRM or healthcare IT solution. - **AI‑native**: AI purpose‑built for biopharma patient journeys, providing predictive insights and automation that improve persistency and team productivity. - **Mission‑driven**: Strong patient‑centric culture that attracts talent passionate about healthcare outcomes. - **Proven outcomes**: Reported 15%+ increase in patient starts and 67% faster time‑to‑start, creating clear ROI for clients. ## Strategic Focus - Scale the AI‑powered platform across more biopharma clients and therapy areas. - Continue investing in product innovation and data integration to break down silos across the patient journey. - Grow commercial and client solutions teams (indicated by active hiring in Client Solutions, Sales, and Engineering). - Expand from Series B funding led by Oak HC/FT to accelerate market penetration. ## Why Work Here - **Mission**: Opportunity to work on a meaningful problem – improving outcomes for people with chronic and rare diseases. - **Culture**: Office‑first (4 days/week in‑person in NoMad, NYC) with flexibility as needed. Values include “Patients are our North Star,” “Think like an owner,” “Accountability leads to growth” [courierhealth.com/careers](https://www.courierhealth.com/careers) - **Perks**: Competitive pay, medical/dental/vision, 401(k) match, unlimited PTO, paid parental leave, healthy lifestyle stipend, employee referral program. - **Engineering**: Growing engineering team (Senior, Staff, Customer Engineer roles); emphasis on building complex, mission‑critical healthcare software. Talent sourced from companies like Veeva, Flatiron Health, Medidata, and Capital One. - **Growth**: 64.9% headcount growth YoY; strong funding and expanding client base signal a high‑growth trajectory. ## Sources 1. [courierhealth.com](https://www.courierhealth.com/) 2. [courierhealth.com/about-us](https://www.courierhealth.com/about-us) 3. [courierhealth.com/careers](https://www.courierhealth.com/careers) 4. [greenhouse.io](https://job-boards.greenhouse.io/courierhealth) 5. [linkedin.com](https://www.linkedin.com/company/courierhealth) ## Other roles at Courier Health - [Director of Demand Generation](https://feeny.ai/job/director-of-demand-generation-courier-health-new-york-kyxwmegmjgm6) — New York, NY - [Engineering Manager](https://feeny.ai/job/engineering-manager-courier-health-new-york-3zt7mny358r9) — New York, NY - [Director of Product](https://feeny.ai/job/director-of-product-courier-health-new-york-nbzkvw7jy2x5) — New York, NY - [Software Engineering Intern (Summer 2027)](https://feeny.ai/job/software-engineering-intern-summer-2027-courier-health-new-york-05v59xk3wgsm) — New York, NY - [Associate General Counsel](https://feeny.ai/job/associate-general-counsel-courier-health-new-york-36gx01hsnj9y) — New York, NY - [Director, Implementation](https://feeny.ai/job/director-implementation-courier-health-new-york-v6pvmtxh19xw) — New York, NY - [Business Intelligence Engineer](https://feeny.ai/job/business-intelligence-engineer-courier-health-new-york-wjc5e54tdkd9) — New York, NY - [Senior Software Engineer, Frontend](https://feeny.ai/job/senior-software-engineer-frontend-courier-health-new-york-aktccyfb75gr) — New York, NY - [Senior Software Engineer, Infrastructure](https://feeny.ai/job/senior-software-engineer-infrastructure-courier-health-new-york-9zhcwgcdkx0p) — New York, NY - [Head of Legal](https://feeny.ai/job/head-of-legal-courier-health-new-york-cz7dkq8c7x4x) — New York, NY