--- title: 'Principal Product Manager, CX & Platform Integrity at MrBeast' canonical: 'https://feeny.ai/job/principal-product-manager-cx-platform-integrity-mrbeast-san-francisco-a37tw4ty2rgq' type: 'job' last_seen: '2026-10-16' --- # Principal Product Manager, CX & Platform Integrity at MrBeast - **Company:** MrBeast - **Location:** San Francisco, CA / New York, NY - **Posted:** 2026-10-07 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/mrbeastyoutube/jobs/6220003004 ## Job description ## About Us Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations. Principal Product Manager, CX & Platform Integrity Reports to: Director of Product Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations. ## About the Role Beast Industries is building a new consumer app and we are hiring for a Principal Product Manager to set product direction for the internal tools that support and safeguard members: the consoles, queues, and automation our agents and investigators use every day. What you'll own: Own the product roadmap and requirements for operations tooling: agent, analyst, investigator consoles, case management, moderation review queues, escalation routing, data access and deletion workflows, and reporting. Own the requirements for the case management and enforcement tooling that integrity investigators use: one-click actions connected to the app backend (lock an account, force ID verification, hold a payout), bulk actions across linked accounts surfaced through a network view, restricted states for ambiguous cases (a member can still play but can't touch prizes or balances), and an audit log of who took each action and why. Build the identity and enforcement tooling that keeps bad actors out: give investigators the signals to catch fraud, bots, cheaters, and banned users returning on alternate accounts, and own the challenge and verification UX members see when flagged. Own the appeal path for age-band decisions: how decisions are appealed and overturned, including the console tooling an agent uses to change an age band after a successful appeal. Partner with legal and operations to define data standards for age and identity decisions: what we need to send to and receive from the external vendor on each decision (method used, result, appeal outcome) in order to operate our product safely and securely and in compliance with applicable regulations. Make build-vs-buy calls with Engineering and Operations leadership across the support platform, identity and consent vendors, case management and enforcement tooling, and moderation. Partner with Operations to define where automation acts and where a person reviews. Set the thresholds, fail-safe behavior, audit trail, and appeal path for each automated decision. Work with Product Policy and Legal to turn rules and regulation into requirements Engineering can build, keeping a clear line from each external rule to the shipped feature. Establish the metrics that matter for customer support (e.g. deflection, resolution time, CSAT, appeal overturn rate) and platform integrity (e.g. fraudulent payout rate, time to detect, chargeback rate), and the data and dashboards needed to evaluate the customer experience. Sequence the work with Engineering against launch, and say early when something won't fit. Run beta and launch readiness for these surfaces, including what support and operations need on day one. What you'll bring: 10+ years in product management, with a record of leading large, ambiguous, cross-functional work from concept to measurable impact. Experience owning internal tools or platform products that operations teams rely on every day, and the habit of designing for those users. Hands-on product experience with identity, age assurance, or consent flows in a consumer product, including how completion rates differ by method and market. Working knowledge of children's privacy and safety rules. COPPA or comparable minor-safety experience is a strong plus, given who our members are. Experience getting a consumer app through app store review, ideally with features involving prizes, payments, or younger users. Trust and safety or support tooling experience: moderation workflows, case management, and enforcement systems. Build-vs-buy judgment, including deep third-party integrations through APIs and webhooks. Enough technical fluency to read API documentation, scope an SDK integration, and partner with engineering on sequencing work. Clear writing, including PRDs engineers build from, and the ability to explain tradeoffs to operations, policy, and legal. Nice to have: Applied AI experience in support or safety: LLM-assisted triage and decision support, with evaluation and guardrails. Experience with vendors like Helpshift, Zendesk, Sierra, Decagon, Cinder, Arkose, Zentropi, Musubi, Sift or other CX, fraud, and safety vendors. Experience with age assurance or consent vendors such as k-ID and Persona. Experience with sweepstakes, contests, or gaming. Experience with live, real-time environments. Location: Bay Area -  Reporting To: Director of Product: $235k - $300k base + equity + benefits ## Benefits The Perks, Why Work On the MrBeast Team We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen. - Competitive Salary - Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance - Company contributions to employee Health Savings Accounts (HSA) - 401k Plan with Safe Harbor company-matching - Flexible vacation policy and paid company holidays - Company-provided technology package - Relocation assistance where applicable, including travel and company-provided housing for the first 90 days ## About MrBeast ## Company Overview - **One-liner**: MrBeast is a YouTube-driven entertainment brand that produces large-scale challenges, giveaways, and philanthropic content, while extending into consumer food products and financial services. - **Entity Type**: Private (Growth Equity, last round: Grant in Sep 2025; Series C in Feb 2024; Private Equity in Jan 2026; Debt Financing in Oct 2024) - **Headquarters**: Greenville, North Carolina, United States (with additional offices in Oldsmar, Florida; New York, NY; Chicago, IL; San Francisco, CA) - **Founded**: 2012 - **Founders**: Jimmy Donaldson (MrBeast) ## Core Business - **Primary industry**: Media Production / Digital Content Creation / Consumer Packaged Goods - **Target customers**: Global, young audience (B2C); also B2B via brand sponsorships and partnerships - **Mission or purpose**: "Do the impossible" – entertain global audiences, fund charitable initiatives, and build a sustainable entertainment empire ## Products & Services - **YouTube Content (MrBeast channel)**: Large-scale challenges, giveaways, and philanthropic stunts – primary audience driver with 430M+ subscribers and 34B+ views. - **MrBeast Burger**: Virtual restaurant brand operating through partner kitchens for online food delivery. - **Feastables**: Line of chocolate and snack products. - **Beast Industries**: Parent company overseeing all ventures; recently acquired Step (financial technology company, announced 2026). - **Merchandise**: Apparel and branded goods sold through the channel and website. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed; company is private. - **Key Metric**: Total Funding $765M, including a $300M Series C (Feb 2024, led by Alpha Wave Global), $200M Private Equity round (Jan 2026), $100M Debt Financing (Oct 2024), and a $15M Grant from the State of North Carolina (Sep 2025). - **Notable Investors/Partners**: Alpha Wave Global, Bitmine Immersion Technologies, State of North Carolina. - **Growth Signals**: - Workforce grew 67.3% year-over-year to 392 employees (LinkedIn as of mid-2026). - Expanding workforce by 50% in 2026 (hiring across marketing, engineering, consumer products) – reported by Yahoo Finance (Apr 8, 2026). - Active job postings: 101, with quarterly growth of +110.4% and yearly growth of +339.1%. - Operates in 32 countries (including India, Brazil, UK, France, Canada). ## Competitive Advantages - **Massive, loyal audience**: 430M+ subscribers on YouTube; global reach and brand recognition. - **Diversified revenue streams**: YouTube ad revenue, brand sponsorships, merchandise, food ventures (Burger, Feastables), and now financial services (Step acquisition). - **High-stakes, participatory content model**: Differentiates from traditional media by directly involving the audience in challenges and giveaways, driving engagement and virality. - **Philanthropic angle**: "Donated $0M+" – charitable initiatives build goodwill and community trust. - **Talent brand**: Known for competitive pay, equity, relocation support, and a culture of "doing the impossible." ## Strategic Focus - **Current priorities**: Scaling the entertainment empire to rival Disney (per founder Jimmy Donaldson); expanding workforce 50% in 2026; integrating financial services via Step acquisition; growing consumer product lines (Feastables, MrBeast Burger). - **Direction for growth**: Building a diversified creator-led platform across media, consumer goods, and fintech. ## Why Work Here - **Culture**: "We do the impossible" – high-impact, fast-paced environment. Founder works 15-hour days; described as "live to work" culture, but roles offer flexibility and remote/hybrid options for some positions. - **Remote/Hybrid/Office Policy**: Many roles are on-site in Greenville, NC (HQ); hybrid for some positions (e.g., Channel Lead); remote roles available (e.g., contract roles, Senior Data Scientist). Relocation support provided for NC-based roles. - **Notable perks** (from MrBeastJobs.com): - Competitive salary - Generous medical plan, Health Savings Account, 401k with matching - Flexible vacation - Technology package - Relocation coverage - Supportive environment - No college degree requirement for many roles - **Engineering culture**: Roles in engineering (backend, frontend, ML/AI, data), product design, and security. Senior roles offer $130k–$160k salary plus equity (per Yahoo Finance reporting). - **Employee ratings** (LinkedIn, 59 reviews): 4.4/5 overall; Work-Life 3.8, Compensation 4.3, Culture 4.1, Career 4.4. ## Sources 1. [MrBeast Careers](https://www.mrbeastjobs.com/) 2. [Greenhouse Job Board](https://job-boards.greenhouse.io/mrbeastyoutube/jobs/5986847004) 3. [LinkedIn Company Page](https://www.linkedin.com/company/mrbeastyoutube/jobs) 4. [Simplify Jobs Profile](https://simplify.jobs/c/MrBeast) 5. 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