---
title: 'Principal Product Manager, Payer & Outcomes Data at Headway'
canonical: 'https://feeny.ai/job/principal-product-manager-payer-outcomes-data-headway-remote-j0pxrhg1jbc1'
type: 'job'
last_seen: '2026-09-13'
---

# Principal Product Manager, Payer & Outcomes Data at Headway

- **Company:** [Headway](https://feeny.ai/companies/headway)
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/headway/1fcb5168-83d0-4d06-9b20-b8f2b6a3be3f

## Job description

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the Payer & Patient Outcomes team at Headway Headway's relationship with payers is evolving from a credentialing and billing partner to something much more valuable: a network that can prove what it delivers. The Payer & Patient Outcomes team owns that transformation — building the products, data infrastructure, and measurement frameworks that let Headway walk into a payer conversation and say, with evidence, what clinical outcomes we drive, for which patients, at what cost. We work at the intersection of clinical strategy, data engineering, and commercial — and we're building infrastructure that doesn't exist yet in behavioral health at scale.

## About this role

We're hiring a Principal PM to own the most foundational problem on the team: building the data layer that makes every Headway patient legible — what clinical segment they're in, what outcomes we should expect for them, and what their care costs relative to alternatives. Today, that infrastructure doesn't exist. We have PROMs data and growing claims visibility, but we can't yet answer the questions that matter most to payers: Is it working? Is it worth it? This role exists to change that. You'll define and ship the product systems that close that gap — partnering with data engineering, data science, and clinical strategy to build something durable and auditable, not just internally coherent.

## What You'll Own

- The patient segmentation and stratification infrastructure — the product that classifies every Headway patient by clinical profile, behavioral signals, and known drivers of clinical outcomes, making that classification defensible and predictive at scale
- The cost of care measurement layer — integrating internal and external cost data to give each patient and segment a Headway cost basis and a market comparison, auditable by payers on their own terms
- Payer-facing data products — the reporting and data interfaces that translate our internal infrastructure into payer-legible population summaries, powering every commercial conversation our BD team has
- The data strategy for the outcomes team — defining what we build, what we buy, what we defer, and in what order; setting the architectural vision and owning the cross-functional alignment to execute it

You'd be a great fit if…

- You've owned complex data infrastructure products end-to-end — not just analytics or reporting, but systems other teams depend on
- You're deeply technically proficient — you write complex SQL, engage with statistical methods, and work as a near-peer to data scientists rather than delegating all data work
- You've had your numbers challenged by an external party — a payer, a regulator, an auditor — and you know what it takes to make a cost or outcome claim actually hold up
- You're comfortable operating without a playbook — you've set product strategy in ambiguous domains and made sharp bets about what to build, buy, or defer
- You've aligned engineering, clinical, and commercial stakeholders around a shared data vision without any of them reporting to you

Bonus: you have direct experience with claims data, episode cost modeling, or risk stratification; or you transitioned into PM from a data science or analytics engineering background.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway participates in E-Verify. To learn more, click [here.](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @[findheadway.com](http://findheadway.com) email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

## About Headway

## Company Overview
- **One-liner**: Headway is building a new mental healthcare system by creating the first software-enabled national network of therapists who accept insurance, making care affordable and accessible.
- **Entity Type**: Private (Series D)
- **Headquarters**: New York City, New York, USA
- **Founded**: 2019
- **Founders**: Not publicly listed on primary sources

## Core Business
- **Primary industry**: Mental Healthcare Technology / HealthTech
- **Target customers**: B2B (therapists and group practices) and B2C (patients seeking mental health care)
- **Mission or purpose statement**: "To build a new mental healthcare system, rewired for access and affordability." [headway.co](https://headway.co/about-us)

## Products & Services
- **Headway Platform (Provider Side)**: A software platform that enables therapists and psychiatrists to accept insurance, manage billing, and grow their private practice. It removes the administrative burden of insurance credentialing and claims, allowing providers to focus on care.
- **Headway Platform (Patient Side)**: A marketplace where patients can find and book in-network therapists and psychiatrists, with costs as low as $0/session after insurance. The platform handles scheduling, insurance verification, and billing.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Series D private company)
- **Key Metric**: Over $325 million in total funding raised (Series D) [builtin.com](https://builtin.com/company/headway)
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), Accel, GV (Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation. [builtin.com](https://builtin.com/company/headway)
- **Growth Signals**: 
  - Network of over 70,000 therapists and psychiatrists across all 50 states [headway.co](https://headway.co/)
  - Over 30 million sessions held [headway.co](https://headway.co/)
  - Served over 1 million patients [builtin.com](https://builtin.com/company/headway)
  - 604 U.S.-based employees (Medium-sized company) [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7083261)
  - 259 Product + Tech employees [builtin.com](https://builtin.com/company/headway)
  - Named #48 on Fortune Best Workplaces in Health Care™ 2025 (Small And Medium) [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7083261)

## Competitive Advantages
- **Asset-free network model**: Unlike competitors that build their own clinics, Headway enables existing independent therapists to accept insurance without administrative burden, creating a scalable, capital-light network.
- **Insurance integration**: Partners with 100+ of the nation's top insurance plans, making it the largest mental health provider network in the U.S. [headway.co](https://headway.co/)
- **Software moat**: The platform handles credentialing, billing, and compliance, solving the core reason 70% of therapists don't accept insurance. [headway.co](https://headway.co/about-us)
- **Scale**: With 70,000+ providers and 30M+ sessions, the network effects are significant—more providers attract more patients, and more patients attract more providers.

## Strategic Focus
- **Expanding the provider network**: Continuing to onboard therapists and psychiatrists to increase access and coverage.
- **AI and product innovation**: Actively hiring for roles like "Applied AI Lead" and "Staff Product Manager, AI Patient Experience," indicating a focus on using AI to improve patient matching, scheduling, and care delivery. [headway.co](https://headway.co/careers)
- **Deepening insurance partnerships**: Working with 100+ insurance plans to lower costs for patients and expand in-network access.
- **Scaling the patient experience**: Investing in data science, product management, and engineering to improve the patient journey from search to booking to ongoing care.

## Why Work Here
- **Culture**: 88% of employees say Headway is a great place to work, compared to 57% at a typical U.S. company. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7083261)
- **Mission-driven**: Employees are united by the goal of building a new, accessible mental healthcare system. The company highlights that "people are their happiest, healthiest, and best selves when they know their team values them for who they are." [headway.co](https://headway.co/careers)
- **Remote-first with office hubs**: Employees work remotely across the US, with the option to work from offices in New York City, San Francisco, and Seattle. [builtin.com](https://builtin.com/company/headway)
- **Diversity & Inclusion**: The company states a commitment to building a diverse, equitable, and inclusive team, noting it is "a business imperative" and "the right thing to do." [headway.co](https://headway.co/careers)
- **Recognition**: Certified as a Great Place to Work® (88% of employees say it's a great place to work) and ranked #48 on Fortune Best Workplaces in Health Care™ 2025. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7083261)
- **Notable perks**: Remote-first culture with optional offices in NYC, San Francisco, and Seattle; strong focus on engineering, data science, and AI roles.

## Sources
1. [headway.co - About Us](https://headway.co/about-us)
2. [headway.co - Careers](https://headway.co/careers)
3. [headway.co - Homepage](https://headway.co/)
4. [builtin.com - Headway Company Profile](https://builtin.com/company/headway)
5. [greatplacetowork.com - Headway Certification](https://www.greatplacetowork.com/certified-company/7083261)

## Other roles at Headway

- [Director, Real Estate & Workplace](https://feeny.ai/job/director-real-estate-workplace-headway-new-york-47d955chtg2y) — New York, NY
- [Payer Partnerships Lead, Strategy & Operations](https://feeny.ai/job/payer-partnerships-lead-strategy-operations-headway-remote-qzw0n5qhmw7p)
- [Senior Engineering Manager, Billing Infrastructure](https://feeny.ai/job/senior-engineering-manager-billing-infrastructure-headway-new-york-kee5n5tnrzzd) — New York, NY
- [Principal, Clinical Strategy and Execution](https://feeny.ai/job/principal-clinical-strategy-and-execution-headway-remote-t6by09gmymcb)
- [Senior Engineering Manager (Ranking & Relevance)](https://feeny.ai/job/senior-engineering-manager-ranking-relevance-headway-g6185v8j6881)
- [Customer Care Associate](https://feeny.ai/job/customer-care-associate-headway-remote-qrz2vqm9wh34)
- [HR Business Partner](https://feeny.ai/job/hr-business-partner-headway-seattle-3c9cqw5kyjhp) — Seattle, WA
- [HR Business Partner](https://feeny.ai/job/hr-business-partner-headway-san-francisco-dmfa2bvsfmba) — San Francisco, CA
- [HR Business Partner](https://feeny.ai/job/hr-business-partner-headway-new-york-2s1b0sjstgxf) — New York, NY
- [IT Engineer](https://feeny.ai/job/it-engineer-headway-new-york-g1xb1049p7z1) — New York, NY