--- title: 'Principal Product Manager, Payments at Zuora' canonical: 'https://feeny.ai/job/principal-product-manager-payments-zuora-foster-city-california-wgg6wvvbz75e' type: 'job' last_seen: '2026-09-13' --- # Principal Product Manager, Payments at Zuora - **Company:** Zuora - **Location:** Foster City California, United States - **Compensation:** $185k–$255k - **Posted:** 2026-01-29 - **Last confirmed live:** 2026-09-13 - **Apply:** https://boards.greenhouse.io/zuora/jobs/7559435?gh_jid=7559435 ## Job description ## About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity and The Team We are looking for a Principal Product Manager, Payments to lead the next chapter of Zuora’s global payments platform and coverage strategy. In this senior individual-contributor role, you will be responsible for defining and driving the long-term roadmap for global payment acceptance, platform capabilities, and payment coverage, ensuring that our customers can seamlessly process payments anywhere in the world. You will operate at the intersection of product, engineering, architecture, and partnerships, shaping how Zuora integrates with payment processors, acquirers, and orchestration partners globally. You have previously built and launched payments platforms and global payment features at scale with a prior company, and you bring 10+ years of hands-on payments domain experience building and scaling integrations across regions. You will partner closely with product and engineering leaders, be the face to the customers, mentor other ZEOs in the payments area, and serve as a key thought partner to Zuora’s leadership on payments strategy. If you are passionate about building scalable, resilient payment platforms that power the Subscription Economy globally, this is the perfect time to join our team. *This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby. Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS ## What you’ll do - Lead the Global Payments Platform & Coverage Strategy Define, own, and execute the multi-year product strategy and roadmap for Zuora’s payments platform, including global acceptance, payment coverage, and core platform capabilities that serve all payment processors integrated with Zuora. - Drive Complex Processor & Orchestration Integrations Lead the end-to-end lifecycle of complex integrations with payment processors, acquirers, and orchestration partners—from ideation, technical scoping, and design through launch, rollout, and ongoing optimization. - Scale Global Payment Features and Functionality Design and launch global payment features (e.g., new payment methods, wallets, local schemes, risk and compliance capabilities, routing/orchestration patterns) that improve authorization rates, coverage, and resilience across regions. - Optimize Payment Performance at Scale Analyze payment success rates and processing data across geographies and processors to identify opportunities to improve authorization rates, reduce transaction failures, and enhance redundancy and resiliency of our payment flows. - Set Standards for Integration & Platform Quality Establish best practices, patterns, and reusable building blocks for payment integrations (APIs, configuration models, error handling, reconciliation, observability), ensuring new integrations and features are scalable, secure, and maintainable. - Collaborate Cross-Functionally and Across Time Zones Work closely with engineering, architecture, design, data, and partner management teams—often across US, Beijing, and India time zones—to deliver robust payment solutions that meet the complex needs of global enterprise customers. - Serve as the Payments Domain Expert Act as the internal subject matter expert on payment gateways, acquirers, schemes, alternative payment methods, and payment orchestration. Provide guidance to internal teams and customers on global payment best practices and regulatory considerations. - Be the Focal Point for Customers and Partners Serve as a primary point of contact for strategic customers and payment partners for coverage, platform, and integration topics in the US time zone, while aligning closely with engineering and stakeholder teams in Beijing and India. ## Your experience - Deep Payments Domain Expertise (10+ Years) 10+ years of experience in the payments industry with a deep understanding of the global payments ecosystem, including gateways, processors, acquirers, schemes, wallets, and alternative payment methods. - Proven Platform & Global Feature Ownership Demonstrated experience building and launching payments platforms and global payment features at a previous company (e.g., PSP, payment gateway, payment orchestration provider, large-scale merchant/platform). You have owned platform capabilities and coverage expansions end-to-end, not just single integrations. - Global Payments Integration Experience Extensive experience designing, delivering, and scaling payment integrations globally, including working with multiple acquirers/PSPs, local payment methods, and regulatory requirements across regions (e.g., EU, UK, APAC, LATAM, North America). - Integration Management & Technical Fluency Demonstrated success managing complex technical integrations with payment processors and acquirers, including reading and working from API specifications, mapping request/response fields, handling retries, idempotency, 3DS/SCA, tokenization, and reconciliation workflows. - Senior-Level Product Management Strong product management track record at a senior/principal level: owning multi-quarter roadmaps, making tradeoffs across platform, coverage, and customer commitments, and delivering features that drive measurable business impact for global customers. - Technical Aptitude and Architecture Mindset Ability to understand the technical nuances of payment platforms and integrations, collaborate effectively with architects and senior engineers, and translate complex requirements into clear specifications and system behaviors. - AI & Data-Driven Product Experience Experience using AI/ML to build value-added products that connect payments with revenue or accounts receivable (e.g., automated reconciliation, collections intelligence, cash application, forecasting, or churn analytics), bridging data silos to drive measurable business outcomes. - Global Mindset Experience building products and platforms for a global market, with a good grasp of regional payment preferences, regulations, and operating constraints (e.g., PSD2, SCA, data residency, localization). - Stakeholder and Partner Leadership Experience owning relationships with payment processors or strategic partners, and working directly with enterprise customers to prioritize coverage, manage escalations, and align roadmaps. ## Nice to Have - Experience working with recurring billing, subscription management platforms, or usage-based business models. - Familiarity with global payment regulations such as PSD2, SCA, and PCI-DSS. - Technical background or previous experience as a solution architect or engineer in the payments space. - Experience with payment orchestration platforms or building multi-processor routing strategies. Pay and Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: - Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs - Medical, dental, and vision insurance - Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break - Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) - Learning & development stipend to support ongoing growth - Opportunities to volunteer and give back, including charitable donation matching where available - Mental wellbeing resources and support #ZEOLife at Zuora ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We: - Collaborate deeply across teams and regions - Learn constantly and iterate often - Build an inclusive, high-performance culture where people feel inspired, connected, and valued Our Commitment to an Inclusive Workplace Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable). The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found [here](https://www.zuora.com/careers-life/). Base Pay Details $185,400—$254,950 USD ## About Zuora ## Company Overview - **One-liner**: Zuora provides a cloud-based monetization platform that enables companies to launch, manage, and grow subscription, usage, and hybrid recurring revenue models through an integrated quote-to-cash and revenue recognition system. - **Entity Type**: Public (NYSE: ZUO) - **Headquarters**: Redwood City, California, USA - **Founded**: 2007 - **Founders**: Tien Tzuo (CEO), K.V. Rao, Cheng Zou ## Core Business - Primary industry/industries: Financial Technology (FinTech), Subscription Management, Recurring Billing, Revenue Automation - Target customers: B2B; primarily mid-market to enterprise companies across industries (tech, media, manufacturing, automotive, industrial) that operate subscription, usage-based, or hybrid pricing models. Key customers include BMC Software, Box, Caterpillar, General Motors, Schneider Electric, Siemens, and Zoom. - Mission or purpose statement: To enable the world’s best companies to win in the Subscription Economy® by helping them build, manage, and grow direct, digital subscriber relationships. ## Products & Services - **Zuora Billing**: A flexible billing engine supporting any mix of recurring, usage-based, or one-time pricing models with a comprehensive product catalog, automated invoicing, and dunning management. - **Zuora Revenue**: An automated revenue recognition solution that handles complex ASC 606/IFRS 15 compliance, contract modifications, and audit-ready reporting and disclosures. - **Zuora Collections**: An AI-powered receivables management solution that automates the full collections journey to accelerate cash recovery while maintaining customer relationships. - **Zuora Payments**: A global payment management platform with flexible provider options, built-in fraud protection, and a partner network to boost payment success rates and reduce churn. - **Zuora CPQ**: A configure-price-quote tool built for recurring revenue and complex enterprise deals, ensuring seamless flow from quote to billing and revenue recognition. - **Zuora Central Platform**: The core integration and extensibility layer with APIs, webhooks, event-driven syncs, ERP/CRM connectors, and low-code workflows. - **Zuora AI Paywalls**: An AI-powered tool to deliver personalized paywalls, trials, freemium offers, and bundles with no coding required. - **Zephr**: A subscription experience platform (acquired) for managing subscriber access, identity, and experiences. ## Market Standing - **Valuation/Market Cap**: Market cap of approximately $1.5–$2.0 billion (as of mid-2025, fluctuates with market). - **Key Metric**: Annual Recurring Revenue (ARR) not publicly disclosed in recent filings; total revenue for FY2025 (ending Jan 31, 2025) was approximately $460 million. - **Notable Investors/Partners**: Major institutional investors include BlackRock, Vanguard, and others. Key technology partners include Salesforce, NetSuite, SAP, Workday, and major payment gateways. - **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for Recurring Billing Applications; ranked #1 in the ISG Research Subscription Management Buyers Guide; recognized as a Leader in the 2025 Forrester Wave™ for Recurring Billing Solutions; ranked #1 in Product and Strategy in Automated Revenue Management; serves over 1,000 companies worldwide; expanding AI capabilities across the platform. ## Competitive Advantages - **Pioneer and market definer**: Coined the term "Subscription Economy®" and has 15+ years of domain expertise in recurring revenue business models. - **End-to-end platform**: Only vendor offering a fully integrated quote-to-cash and revenue recognition solution in a single system, reducing integration complexity. - **Audit-ready by design**: No Zuora public customer has ever failed a revenue audit, a powerful trust signal for public companies and regulated industries. - **AI-first innovation**: Embedded AI across the platform for predictive collections, revenue insights, and automated paywalls, with a human-in-the-loop governance model. - **Deep enterprise capabilities**: Supports multi-entity, multi-currency, global tax compliance, and complex pricing models (usage, hybrid, AI tokens) that competitors struggle with. - **ERP-agnostic architecture**: Designed to integrate without requiring a re-platforming of existing ERP systems. ## Strategic Focus - **AI monetization**: Helping customers launch and manage AI-driven pricing models (e.g., token-based usage) with end-to-end metering, billing, and revenue recognition. - **Expanding AI platform capabilities**: Building AI tools specifically for finance teams (CFOs, Controllers) to automate manual reconciliation, forecasting, and compliance work. - **Global expansion**: Deepening presence in EMEA and APAC with local offices and compliance support. - **Partner ecosystem growth**: Strengthening integrations with major ERP, CRM, and payment platforms to reduce implementation friction. - **Customer time-to-value**: Using AI to accelerate implementation and migration cycles, including automated contract-to-catalog translation and data mapping. ## Why Work Here - **Culture**: Emphasizes a "people first" culture where employees (called "ZEOs") are empowered to take initiative and own outcomes. Core values include "Subscriber Obsessed," "Own Our Outcomes," "Catalyze What's Next," "Build Trust," and "Better Together." - **Flexible work**: Distributed workforce with flexible work arrangements; offices in Redwood City (HQ), Atlanta, Boston, Frisco, New York, Costa Rica, London, Stockholm, Paris, Munich, Milan, Zurich, Beijing, Tokyo, Sydney, and Chennai. - **Remote options**: Many roles are remote-friendly, especially in engineering, customer success, and sales. - **Engineering culture**: Focus on building AI-driven financial software; roles include AI Engineers, Solutions Architects, and Product Managers working on cutting-edge monetization technology. - **Award-winning workplace**: Recognized as a great place to work with a strong sense of community and mission-driven work. - **Growth opportunities**: As a public company with expanding product lines and global footprint, there are opportunities to work on high-impact problems at scale. ## Sources 1. [zuora.com](https://www.zuora.com/) 2. [zuora.com/about](https://www.zuora.com/about/) 3. [zuora.com/careers](https://www.zuora.com/careers/) 4. [linkedin.com/company/zuora](https://www.linkedin.com/company/zuora) 5. 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