---
title: 'Principal Program Manager at Assured'
canonical: 'https://feeny.ai/job/principal-program-manager-assured-remote-x1nevkb19vke'
type: 'job'
last_seen: '2026-09-25'
---

# Principal Program Manager at Assured

- **Company:** Assured
- **Location:** Remote
- **Compensation:** $165k–$185k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-25
- **Apply:** https://jobs.ashbyhq.com/assured/67e24e65-81d1-4bed-8f73-9fb519d32e56

## Job description

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We’re looking for an experienced Principal Program Manager to join our Client Engagement team. In this role, you’ll help turn complex client priorities into clear, executable programs across Client Engagement, Product, Engineering, and client stakeholders. You’ll own the operating rhythm for high-stakes client initiatives, from kickoff and scoping through launch, adoption, and long-term success. This is a role for someone who can bring structure to ambiguity, keep cross-functional work moving, and build trust with both internal teams and enterprise customers. P&C insurance industry experience is a strong plus, but not required. What matters most is the ability to learn the domain quickly and build credibility with enterprise clients.

Some of the Work You’ll Own: 🔗 Turn client needs into clear execution plans. Sit between Product, Engineering, and client stakeholders to translate client priorities into scoped initiatives, owners, timelines, risks, and next steps. 🚀 Drive high-stakes carrier initiatives from kickoff to launch. Own the operating plan for client-facing projects, including dependencies, decision points, launch readiness, stakeholder alignment, and the many details that determine whether a rollout feels controlled or chaotic. 📋 Build the Client Engagement operating muscle. Create the intake, tracking, status, and escalation rhythms that help Client Engagement manage carrier work consistently as Assured scales. 🧭 Make risks and tradeoffs visible early. When timelines shift, scope expands, or dependencies get stuck, surface the issue clearly, frame the options, and help the right people make the right call before it becomes a client-facing fire drill. 🗣️ Be the translator across clients and internal teams. Turn carrier feedback, asks, and concerns into clear internal action. Turn Product and Engineering constraints into client-ready explanations that build confidence instead of confusion. 🔍 Find patterns across client work. Notice when multiple carriers are asking for the same thing, running into the same friction, or needing the same support, and help turn those patterns into better processes, product improvements, or scalable client programs. ⏱️ Keep multiple concurrent initiatives balanced and honest. Manage the mechanics that keep complex work moving, including RAID logs, dependency mapping, launch plans, follow-ups, status reporting, and critical path management, without adding process for process’s sake.

How You'll Make an Impact: 🎯 Improve confidence in client delivery. Help Assured give enterprise clients clearer visibility, tighter execution, and more predictable launches across complex initiatives. You’ll build trust by being organized, precise, and honest about what is known, unknown, and changing. 🔍 Keep everyone aligned without meeting overload. Build clear status updates, trackers, launch plans, and decision logs so leadership, Client Engagement, Product, Engineering, and client stakeholders can understand where things stand without needing another meeting just to find the answer. ⚡ Use AI to move faster. Use tools like ChatGPT, Claude, and similar platforms to draft project plans, synthesize client feedback, maintain documentation, identify risks, and keep work moving without letting coordination consume the week. 📈 Help scale Client Engagement. As Assured grows, Client Engagement needs better systems for managing client commitments, launches, escalations, and cross-functional work. You’ll help build the operating model that lets the team scale without losing the high-touch client experience.

You'll Probably Thrive Here If You: 🏗️ Have deep program management experience. You’ve led complex, cross-functional work with real stakeholder pressure, shifting timelines, ambiguous requirements, and external customers in the mix. You know how to create structure, drive alignment, and keep teams moving when the path is not perfectly defined. 💬 Are client-facing and internally rigorous. You can communicate clearly with client stakeholders, then turn around and drive internal follow-through with the right level of detail. 🛠️ Are comfortable being technical-adjacent. You don’t need to write code, but you need to understand product and engineering constraints well enough to ask good questions, scope honestly, and avoid hand-wavy commitments. 🧭 Can operate without waiting for perfect clarity. You know how to create structure when the path is still forming. You can identify what matters, what’s blocked, who owns what, and what decision needs to happen next. ⚖️ Balance urgency with discipline. You move quickly, but you don’t skip the basics: owners, dates, risks, dependencies, decisions, and follow-up. 🗣️ Lead through influence. You know how to get people moving together by being clear, trusted, and relentlessly organized. 🔄 Learn the domain fast. Prior insurance experience is helpful, but curiosity and speed of learning matter more. You should be able to quickly understand claims workflows, carrier operations, product behavior, and the client context behind each request.

Benefits: 🤑 Competitive Compensation: Competitive salary and equity packages for all employees 🏥 Healthcare Plan: Platinum medical, dental, and vision 🛡️ Free life insurance: Including long-term disability & short-term disability 🏄 Unlimited PTO: Uncapped vacation days & paid holidays 👶 Family Leave: Maternity & paternity 📈 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute 🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks 👪 Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses 🤝 Team events & Offsites: We're remote, but we regularly get together

**We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @[assured.claims](http://assured.claims) email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at recruiting-ops@assured.claims before sharing any personal information**

Our Commitment: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

## About Assured

## Company Overview
- **One-liner**: Assured provides a vertical AI platform that powers end-to-end claims processing for the property and casualty (P&C) insurance industry, from intake to adjudication.
- **Entity Type**: Private (Series B funding)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2019
- **Founders**: Justin Lewis-Weber (CEO) and Theo Patt (CTO)

## Core Business
- **Primary industry**: Insurance technology (claims processing AI for P&C carriers)
- **Target customers**: Large P&C insurers (B2B enterprise)
- **Mission or purpose**: Modernize insurance claims processing by replacing manual, phone-and-fax workflows with AI-driven, agentic orchestration.

## Products & Services
- **Assured Platform (Agentic Claims Engine)**: Modular, end-to-end claims automation covering FNOL, triage, adjudication, and fraud detection. Includes pre-built agents and deterministic workflows with safety guardrails.
- **Voice AI**: AI voice agents purpose-built for insurance intake, gathering quality data while providing a self-service customer experience.
- **Sidekick**: Streamlined telephonic FNOL interface that structures data for downstream AI models.
- **Emma**: Embedded AI agent that recommends next best actions, auto-generates notes and tasks, and moves claims forward across the platform.
- **Fraud Detection**: Real-time identification of inconsistencies and suspicious behavior across the claims lifecycle.
- **First Contact**: Automated digital follow-up to gather documents, assign services, and reduce cycle time.
- **Messaging**: Omnichannel messaging that automates workflows and accelerates resolution.
- **Service Assignment**: Self-scheduling for inspections, repairs, rentals, and contractor visits.
- **CAT (Catastrophe)**: Pre-event policyholder preparation and rapid ingestion/routing/triage of incoming claims.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding – $23.04M (Series B, per CBInsights); processes tens of millions of claims annually
- **Notable Investors/Partners**: Backed by leading Silicon Valley venture investors (specific investors not publicly detailed); trusted by top U.S. insurers
- **Growth Signals**: Headcount grew 60.9% YoY (53 employees); LinkedIn followers up +133.6% YoY; active job postings (24) increased +9.1% YoY; expanding beyond homeowners into commercial property, workers’ comp, and auto lines

## Competitive Advantages
- **Vertical specialization**: AI built from the ground up for P&C claims complexity, not a generic model – includes claims-tuned evaluations, real-time monitoring, human-in-the-loop, and regulatory guardrails.
- **Model-agnostic architecture**: Works with all major frontier LLM providers, preventing lock-in.
- **Deterministic + agentic hybrid**: Uses agents where speed matters and deterministic logic where accuracy and auditability are critical.
- **Proven at scale**: Already deployed across tens of millions of claims at enterprise insurers.
- **White-glove implementation**: Forward-deployed teams work alongside client IT and claims operations to ensure rapid production deployment.

## Strategic Focus
- Deepen platform penetration across all P&C lines (homeowners, auto, commercial, workers’ comp).
- Expand agentic capabilities (Voice AI, Emma) to achieve straight-through processing for more claim types.
- Scale fraud detection and catastrophe response modules.
- Maintain safety and compliance as key differentiators in a heavily regulated industry.

## Why Work Here
- **Remote-first culture**: Fully remote team with regular offsites and team events.
- **Benefits**: Platinum medical/dental/vision, 401(k) contribution (3% regardless of employee contribution), unlimited PTO, paid family leave, health FSAs/HSAs, life/STD/LTD insurance, lunch stipend 2x/week, monthly phone stipend, home office perks.
- **Compensation**: Competitive salary and equity packages for all employees.
- **Engineering culture**: Execution-focused, high ownership, direct impact on a massive financial services market. Small, growing team (53 people) means broad responsibility and influence.
- **Growth opportunity**: Rapidly scaling company (60%+ headcount growth) with room to shape products and processes.

## Sources
1. [assured.com (overview)](https://www.assured.com/)
2. [assured.com/about](https://www.assured.com/about)
3. [assured.com/careers](https://www.assured.com/careers)
4. [LinkedIn company page](https://www.linkedin.com/company/assured)
5. [CBInsights company profile](https://www.cbinsights.com/company/assured)

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