--- title: 'Principal Program Manager (Financial Services / Client-Facing) at Goods & Services' canonical: 'https://feeny.ai/job/principal-program-manager-financial-services-client-facing-goods-services-mexico-y9hjdayev4mv' type: 'job' last_seen: '2026-09-11' --- # Principal Program Manager (Financial Services / Client-Facing) at Goods & Services - **Company:** Goods & Services - **Location:** Mexico-, United States - **Work type:** onsite - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/goodsservices/jobs/7983710003 ## Job description ## About Goods & Services Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect. At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds. ## About the job Goods & Services is looking for a Principal Program Manager to own a broad spectrum of initiatives end-to-end and drive continuous improvement across teams in Mexico City and Greenville. This is a build-and-improve role: you'll operate amid ambiguity by setting priorities across multiple concurrent workstreams, and applying a kaizen mindset to remove the gating factors slowing delivery velocity, engineering quality, and release predictability. We need someone senior enough to exercise independent judgment on what matters most –not just execute a plan, but to shape it. This role is embedded directly inside client organizations; working alongside client leadership and senior stakeholders day to day, not observing from the outside. It requires real comfort operating in large, complex, dynamic corporate environments and with incomplete information. Because this is a client-facing consulting role, success depends as much on credibility as an outside partner as it does on program mechanics; this person represents our firm inside the client's organization every day, and their judgment reflects directly on the relationship. What you’ll do: - Lead the planning, execution, and delivery of complex, cross-functional technical programs on behalf of client organizations, ensuring alignment with the client's business objectives, technical strategy, organizational priorities and team dynamics. - Drive definition of program scope, milestones, timelines, dependencies, resource requirements, and budget within the engagement's statement of work (SOW), while proactively managing risks, issues, and changes throughout the program lifecycle. - Understand, communicate, and execute program strategies that align with the client's enterprise architecture, security, compliance and operational standards. - Serve as the escalation point for critical program, operational, and security issues, coordinating across client and consulting-team stakeholders to drive timely resolution and effective risk mitigation. - Enforce program governance, delivery standards, KPIs, service level agreements (SLAs), and reporting to ensure successful execution and operational excellence. - Enable strategic planning for program funding, resource allocation, forecasting, and organizational change management in support of the client's business priorities and the engagement's commercial terms. - Drive continuous improvement initiatives by optimizing the client's processes, workflows, automation, and operational practices to improve scalability, reliability, and efficiency. - Partner with client engineering, operations, security, and executive stakeholders — alongside our own delivery team — to align priorities, communicate program status, and influence strategic decision-making. - Leverage data, metrics, dashboards, and analytics to measure program health, identify trends, support decision-making, and improve business outcomes for the client. - Become a trusted advisor to client senior leadership, managing stakeholder expectations and ensuring program outcomes that support account growth and a durable long-term client relationship. - Identify opportunities for expanded scope within existing client relationships and contribute to proposals and statements of work. - Own program financials — budget, forecast, burn, and change-order/scope management — in a client-billable consulting context. - Active collaboration with Goods and Services to share engagement insights, adopt shared standards, and reinforce a unified organizational approach to client work. - Proactively share customer risks that could affect delivery, budget or account health, ensuring early visibility and enabling timely mitigation decisions. What you’ll need: - Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience. - 10+ years of experience in technical program management, business program management, or a related role leading complex, cross-functional initiatives, including significant experience in a client-facing consulting or professional services environment. - Experienced in multiple program management methodologies (waterfall, agile, scrum, kanban, lean, PgMP, SAFe, etc.), with judgment on which to apply per client and when to scale governance up or down. - Experience partnering with client engineering, operations, and business stakeholders to drive alignment, resolve dependencies, and deliver strategic outcomes. - Experience managing program risks, dependencies, executive escalations, and competing priorities in a fast-paced client environment. - Strong analytical and problem-solving skills, with experience using data, metrics, and reporting to drive program decisions and measure success. - Excellent written and verbal communication skills, with experience presenting program status, risks, and recommendations to senior client leadership. - Proven ability to build credibility and influence cross-functional teams, including client teams where our firm holds no direct authority, and drive results. - Comfort operating as an outside advisor: building trust and credibility quickly in a new client organization without the built-in authority of an internal role. - Experience enabling others to use AI. - Tolerance for ambiguity: must be able to make sound calls and keep a program moving with incomplete information, then bring structure to the situation as it clarifies rather than waiting for clarity to act. - PMI Certification. - Experience in Financial Services sector. ## About Goods & Services ## Company Overview - **One-liner**: Goods & Services is a technology design and engineering consultancy that helps enterprises in highly regulated industries—primarily medtech, financial services, and high-tech—harness data, AI, and intelligent engineering to solve complex challenges. - **Entity Type**: Private (Privately held) - **Headquarters**: Atlanta, Georgia, USA - **Founded**: Year not publicly available; the company has been active since at least 2020 based on client case studies (e.g., ZEISS "Wow" wall). - **Founders**: Gabriel J. Apodaca (Chief Executive Officer, Director) and Sheri Apodaca (VP, People & Culture). Brian Peterson is Chair. ## Core Business - **Primary Industry/Industries**: Technology Design & Engineering Consulting / Professional Services. - **Target Customers**: Large enterprises (Fortune 5 to Fortune 500) in Healthcare (MedTech), Financial Services, and High-Tech. - **Mission/Purpose**: To build technology-based experiences people love. The company measures success "not just by what we build, but by the impact we leave behind," and is committed to "a culture of accountability, resourcefulness, and service to others." ## Products & Services Goods & Services offers a suite of integrated consulting and engineering services: - **AI Strategy & Consulting**: AI readiness assessments, strategy, and advisory to help clients operationalize AI. [goodsandservices.com](https://www.goodsandservices.com/) - **Analytics & AI**: Data science, predictive modeling, and building AI-enabled products and platforms. [goodsandservices.com](https://www.goodsandservices.com/) - **Data Management & Engineering**: Building reliable data pipelines, platforms, and cloud modernization to unlock trusted data products. [goodsandservices.com](https://www.goodsandservices.com/) - **Experience Strategy & Design**: Vision and business strategy, product and experience design, industrial and spatial design, and product branding/GTM. [goodsandservices.com](https://www.goodsandservices.com/services) - **Technology & Engineering**: Cloud and infrastructure engineering, software and platform development (including MarTech), quality engineering, and hardware engineering. [goodsandservices.com](https://www.goodsandservices.com/services) - **Hardware & Robotics**: Research, design, engineering, and manufacturing of hardware and robotic solutions from pencil to prototype to production. [goodsandservices.com](https://www.goodsandservices.com/) ## Market Standing - **Valuation**: Not publicly available (Private company). - **Key Metric**: Total Funding not applicable (privately held, not a venture-backed startup in the traditional sense). Key signals are employee growth and enterprise partnerships. - **Notable Clients/Partners**: Becton Dickinson (MedTech), ZEISS (High-Tech/AI Commerce), a top-five Wall Street asset management firm (Financial Services). [goodsandservices.com](https://www.goodsandservices.com/) - **Growth Signals**: Global expansion with offices in the US (Atlanta HQ, SF Bay Area, Nashville, Charleston), UK (London), and Mexico (Mérida, Puebla). The company's "nearshore" model in Mexico is a key growth differentiator. They have won multiple awards including Enterprising Women of the Year and Inc. 5000 awards. [goodsandservices.com](https://www.goodsandservices.com/who-we-are) ## Competitive Advantages - **Regulated Industry Expertise**: Deep specialization in highly regulated environments (MedTech, Financial Services) where compliance and quality are critical. They hold a Certified Quality Management System certification. [goodsandservices.com](https://www.goodsandservices.com/) - **Full-Stack Consultancy**: Unlike pure strategy firms or pure engineering shops, G&S combines strategy, design, data/AI, and hardware/software engineering under one roof. - **Nearshore Delivery Model**: Offices in Mexico allow for real-time collaboration with US clients, providing cost efficiency and cultural alignment without the time-zone challenges of offshore outsourcing. [goodsandservices.com](https://www.goodsandservices.com/who-we-are) - **Upstream of the AI Wave**: The company positions itself as being "upstream of the AI wave," designing the data platforms and AI strategies that make AI operational for enterprises. [goodsandservices.com](https://www.goodsandservices.com/) ## Strategic Focus - **Growth in AI & Data**: The company's primary strategic focus is on helping enterprises achieve Data & AI Readiness. Their tagline is "We design and implement data-based platforms that make AI operational." [goodsandservices.com](https://www.goodsandservices.com/) - **Expanding "Nearshore" Capabilities**: Actively growing their delivery centers in Mexico (Mérida, Puebla) to scale their engineering and delivery capacity. [goodsandservices.com](https://www.goodsandservices.com/who-we-are) - **Deepening Healthcare Partnerships**: Continuing to win work in MedTech, as evidenced by their long-term relationship with Becton Dickinson. [goodsandservices.com](https://www.goodsandservices.com/) - **Digital Transformation**: Focusing on modernization of legacy systems, AI-powered commerce, and digital-first branding for large clients. [goodsandservices.com](https://www.goodsandservices.com/services) ## Why Work Here - **Culture & Values**: The company emphasizes a culture of "accountability, resourcefulness, and service to others." They state they are "committed to a culture of... service to others" and that "great work doesn't happen in a vacuum." [goodsandservices.com](https://www.goodsandservices.com/who-we-are), [goodsandservices.com](https://www.goodsandservices.com/) - **Work Model & Locations**: Offices in the US, UK, and Mexico. Open roles such as Senior Back End Developer (Python) are listed as "Mexico-Remote," indicating a remote-friendly or hybrid policy for some roles. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/goodsservices) - **Impactful Work**: Employees work on transformational projects for Fortune 5 to Fortune 500 clients, including medical devices that impact lives, AI commerce platforms, and retirement income planning solutions. [goodsandservices.com](https://www.goodsandservices.com/) - **Awards & Recognition**: Recognized as a "Best Places to Work" and an "Inc. 5000" award recipient, which are strong signals for a positive and growing work environment. [goodsandservices.com](https://www.goodsandservices.com/) - **Growth Opportunities**: As a growing consultancy, employees have the chance to work across different industries (MedTech, FinTech, High-Tech) and technologies (AI, Data Engineering, Cloud, Robotics). ## Sources 1. [goodsandservices.com](https://www.goodsandservices.com/) 2. [goodsandservices.com - Who We Are](https://www.goodsandservices.com/who-we-are) 3. [goodsandservices.com - Services](https://www.goodsandservices.com/services) 4. [job-boards.greenhouse.io - Goods & Services Jobs](https://job-boards.greenhouse.io/goodsservices) 5. [linkedin.com - Goods & Services](https://www.linkedin.com/company/goodsandservices) ## Other roles at Goods & Services - [Principal Enterprise Data Strategist & Business Advisor](https://feeny.ai/job/principal-enterprise-data-strategist-business-advisor-goods-services-united-htmkxj7b7j82) — United States - [Director of Technical Program Delivery](https://feeny.ai/job/director-of-technical-program-delivery-goods-services-mexico-ga0kz5360j9w) — Mexico-, United States - [Senior Program Manager (Agile / Data)](https://feeny.ai/job/senior-program-manager-agile-data-goods-services-mexico-67zpfcf0myap) — Mexico - [PMO Coordinator](https://feeny.ai/job/pmo-coordinator-goods-services-mexico-9a7pkfjpkxr7) — Mexico - [Senior Backend Engineer – Event-Driven & Greenfield Development](https://feeny.ai/job/senior-backend-engineer-event-driven-greenfield-development-goods-services-51e3smx6n4tp) — Mexico - [Senior Backend Engineer – Platform Modernization & Integration](https://feeny.ai/job/senior-backend-engineer-platform-modernization-integration-goods-services-mexico-jpy7f419geyr) — Mexico - [Tech Lead (Event-Driven Architecture)](https://feeny.ai/job/tech-lead-event-driven-architecture-goods-services-mexico-kxh0yjgg0sc9) — Mexico - [Senior Frontend Engineer (Merchant Portal MVP)](https://feeny.ai/job/senior-frontend-engineer-merchant-portal-mvp-goods-services-mexico-5ztk6ck06gyv) — Mexico - [Senior DevOps/Platform Engineer](https://feeny.ai/job/senior-devops-platform-engineer-goods-services-mexico-4ysadhv8tnqd) — Mexico - [Senior Software Engineer in Test](https://feeny.ai/job/senior-software-engineer-in-test-goods-services-mexico-72jnt39pfqn2) — Mexico