---
title: 'Principal Program Manager - Operations Management - London (hybrid) or UK remote at Convera'
canonical: 'https://feeny.ai/job/principal-program-manager-operations-management-london-hybrid-or-uk-remote-4fq8mxn6psq6'
type: 'job'
last_seen: '2026-10-29'
---

# Principal Program Manager - Operations Management - London (hybrid) or UK remote at Convera

- **Company:** Convera
- **Location:** London, United Kingdom / -, United Kingdom
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.eu.greenhouse.io/convera/jobs/5015066101

## Job description

Principal Program Manager – Operations Management – London (hybrid) or Remote UK

This role exists to ensure Convera’s most critical operational, technology, customer, and business issues receive clear ownership, coordinated execution, and timely resolution.

The Principal Program Manager for Operations Management serves as a trusted extension of the Head of Portfolio & Operations Management, within the Operations, Product & Tech Org, stepping into high-priority escalations, incidents, executive actions, and cross-functional challenges where ambiguity and urgency are high. The role contributes to business objectives by protecting customer trust, reducing operational and technology risk, improving organizational accountability, and enabling more effective executive decision-making. For customers, this translates into faster issue resolution, improved service reliability, fewer recurring incidents, and a more consistent experience when problems arise.

The role sits at the center of Product, Engineering, Operations, Customer Support, Risk, Compliance, and executive leadership, driving alignment and accountability across functions. Success is measured by effective incident and escalation management, closure of executive actions, completion of root-cause investigations, implementation of corrective actions, improved operational visibility, and the establishment of scalable operating mechanisms that reduce future firefighting. Over time, the role evolves from leading responses to critical issues toward building the management disciplines, governance processes, reporting, communications, and operating rhythms that enable the Operations, Product & Tech organization to scale efficiently and perform predictably.

You will be responsible for:

- Lead critical escalations and high-impact incidents, coordinating cross-functional stakeholders, driving resolution, managing war rooms, and maintaining executive visibility through closure.
- Drive executive action management and organizational accountability, translating leadership decisions into clear actions, owners, timelines, and measurable outcomes.
- Conduct root-cause investigations and corrective action programs, identifying systemic issues and ensuring recommendations are implemented to prevent recurrence.
- Lead special situations and complex cross-functional initiatives, bringing structure, alignment, and momentum to high-priority business, operational, technology, and regulatory challenges.
- Establish operational visibility and performance management, including defect tracking, failure analysis, trend reporting, risk identification, and executive-level insights.
- Build and scale operating mechanisms, including governance routines, business reviews, executive communications, KPI reporting, readiness planning, portfolio visibility, and leadership operating cadences.

You should apply if you have:

- Extensive experience in program management, business operations, payments, fintech, financial services, or related disciplines, leading enterprise-scale initiatives in complex, regulated environments.
- Deep understanding of the payments ecosystem, including customer-impacting operations, money movement, risk management, regulatory considerations, and complex incident response.
- Proven ability to influence senior leaders and drive alignment across Product, Engineering, Operations, Risk, Compliance, and Commercial teams, with strong executive presence and judgment.
- Demonstrated success leading high-profile escalations, incident management, and cross-functional response efforts, with a strong root-cause mindset and focus on sustainable operational improvements.
- Experience designing and implementing operating models, governance frameworks, escalation protocols, or business processes from the ground up in ambiguous and evolving environments.
- Exceptional communication, organizational, and stakeholder management skills, with the ability to synthesize complex issues into clear recommendations, executive updates, post-mortems, and actionable outcomes

## About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

- Market competitive salary and the opportunity to earn a bonus.
- Great career growth and development opportunities in a global organization.
- A flexible approach to work (hybrid or remote).
- Generous employee benefits, including private healthcare, and a catalogue of flexible benefits to choose from.
- Paid holidays, time-off, and leave policies.
- 3 additional “wellness days” off per year.
- Paid time off for volunteering opportunities / charity (5 days per year).

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now!

## #LI-EW2

## About Convera

## Company Overview
- **One-liner**: Convera provides cross-border B2B payment and foreign exchange solutions, processing over $190 billion in annual turnover for tens of thousands of businesses worldwide.
- **Entity Type**: Private (owned by Goldfinch Partners, LLC and The Baupost Group, LLC)
- **Headquarters**: United States (global offices in 31 cities across 19 countries)
- **Founded**: 2021 (rebranded from Western Union Business Solutions)
- **Founders**: Not applicable (corporate spin-off; CEO Patrick Gauthier)

## Core Business
- **Primary industries**: Cross-border payments, foreign exchange (FX) risk management, financial technology (fintech)
- **Target customers**: B2B – small businesses, mid-market enterprises, educational institutions, financial institutions, law firms, manufacturing firms, non-governmental organizations (NGOs)
- **Mission or purpose**: “To push payments into the future by making them safer, faster and more accessible around the world – ensuring customers unlock the full potential of digital commerce.” [convera.com/about-us](https://convera.com/about-us/)

## Products & Services
- **GlobalPay Platform**: A secure digital platform to send and receive international business payments in over 140 currencies across 200+ countries and territories. Integrates with ERP systems via API. Available also for student payments. [convera.com](https://convera.com/)
- **FX Hedging Solutions**: Forward contracts, FX options, and FX swaps to help businesses manage currency risk and stabilize cash flow. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
- **Multi-Currency Virtual Accounts**: Hold and manage balances in multiple currencies without needing foreign bank accounts.
- **Specialized Industry Solutions**: Tailored payment workflows for sectors including education, legal, workforce payments, and manufacturing. [convera.com](https://convera.com/)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Processed over **USD 190 billion in turnover** in 2025; annual total payment volume exceeds $170 billion. [convera.com](https://convera.com/)
- **Notable Investors / Partners**: Owned by **Goldfinch Partners, LLC** and **The Baupost Group, LLC**; payment network of over 50 bank partners and 500+ bank accounts. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
- **Growth Signals**: 1,900+ employees across 31 global offices; expanded from Western Union Business Solutions heritage with significant reinvestment in technology and product innovation; tens of thousands of active customers worldwide. [convera.com/about-us](https://convera.com/about-us/)

## Competitive Advantages
- **Decades of FX expertise** combined with modern payments technology (API integrations, ERP connections).
- **Extensive network**: Direct bank relationships in over 200 countries/territories, supporting 140+ currencies.
- **Rigorous compliance and fraud prevention** (regulatory and security certifications not explicitly detailed but emphasized).
- **Comprehensive hedging toolkit** (forwards, options, swaps) – rare for non-bank providers to offer such breadth.
- **Scale & stability**: Backed by major private equity owners and processing high-value daily transactions.

## Strategic Focus
- Continuing to invest in **product innovation and technology** to make cross-border payments faster, simpler, and more transparent.
- Deepening **industry-specific solutions** (education, legal, NGOs) and expanding direct integrations with enterprise resource planning systems.
- Growing **payment network capabilities** (including emerging payment rails like SWIFT Go, RTGS, ACH, SEPA) and expanding multi-currency collection options.
- Strengthening **global compliance and risk management** to serve regulated customer segments.

## Why Work Here
- **Culture**: “Growth-minded, results-oriented people with big ideas” – emphasis on collaboration, innovation, and customer-first mentality. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
- **Work flexibility**: Hybrid and remote options available depending on role; “Work From Home” listings in job board. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)
- **Global footprint**: 31 offices in 19 countries, offering truly international career mobility.
- **Benefits**: Comprehensive global benefits including health & wellness (medical, dental, vision), mental health support via EAP, retirement/pension plans, flexible paid time off, wellness days, and paid volunteer day. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
- **Meaningful work** : Helping businesses navigate global trade and payments, with a mission that combines technology, commerce, and social good.
- **Growth opportunities**: 59 open roles listed (as of search date) spanning engineering, sales, business development, and operations across multiple locations. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)

## Sources
1. [convera.com/about-us](https://convera.com/about-us/)
2. [convera.com/about-us/careers](https://convera.com/about-us/careers/)
3. [convera.com](https://convera.com/)
4. [convera.com/about-us/about-convera-faq](https://convera.com/about-us/about-convera-faq/)
5. [job-boards.eu.greenhouse.io/convera](https://job-boards.eu.greenhouse.io/convera/)

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