--- title: 'Principal/Senior Product Manager, User Center at OKX' canonical: 'https://feeny.ai/job/principal-senior-product-manager-user-center-okx-singapore-wer8bgnb9grw' type: 'job' last_seen: '2026-10-30' --- # Principal/Senior Product Manager, User Center at OKX - **Company:** OKX - **Location:** Singapore - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.greenhouse.io/okx/jobs/8071200003 ## Job description ## Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. ## What You’ll Be Doing - Account Identity & Lifecycle: Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management. - Login & Authentication: Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet ↔ exchange account connection and third-party app OAuth authorization. - Permissions & Account Architecture: Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models. - Business Growth Enablement: Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities. - Experience & Efficiency Optimization: Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work. ## What We Look For In You - 5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products - Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams - Strong business judgment and data sensitivity, able to drive product decisions and prioritization - Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously - Skilled at working with AI - Fluent in both Chinese and English as working languages Nice-To-Haves - Background in the cryptocurrency industry - Experience leading an account system architecture evolution or platform re-architecture from 0 to 1 - Hands-on experience applying AI agents / AI productivity tools within product workflows ## Perks & Benefits - Competitive total compensation package - L&D programs and education subsidy for employees' growth and development - Various team building programs and company events - Wellness and meal allowances - Comprehensive healthcare schemes for employees and dependants - More that we love to tell you along the process! ## #LI-WWW ## #LI-ONSITE Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's [Candidate Privacy Notice](https://www.okx.com/en-eu/help/okx-candidate-privacy-notice). ## About OKX ## Company Overview - **One-liner**: OKX is a world-leading digital asset exchange and Web3 platform offering spot and derivatives trading, a self-custody wallet, and decentralized application access to over 100 million users globally. - **Entity Type**: Private (venture-backed; last round $200M in March 2026) - **Headquarters**: Seychelles (legal entity: Aux Cayes FinTech Co. Ltd.) - **Founded**: 2017 - **Founders**: Star Xu ## Core Business - **Primary industry**: Cryptocurrency exchange, digital asset trading, Web3 infrastructure. - **Target customers**: B2C (retail traders, crypto enthusiasts) and B2B (institutions, high-frequency traders, liquidity providers). Serves both individuals and large institutions. - **Mission**: To reshape the world with crypto, contributing to every individual’s freedom, and to build a fairer, more transparent, and accessible society through blockchain technology. ## Products & Services - **Spot Trading**: Buy and sell over 300 cryptocurrencies with low fees. - **Derivatives**: Futures, options, and perpetual swaps for advanced trading strategies. - **Structured Products**: Yield-bearing products for passive income. - **OKX Wallet**: Self-custody Web3 wallet supporting dApps, DeFi, NFTs, and cross-chain swaps. - **OKX Pay**: Fiat on-ramp and payment infrastructure for seamless deposits. - **Institutional Services**: Ultra-low latency API connectivity, prime brokerage, and tailored liquidity solutions. - **Proof of Reserves**: Monthly public attestation of asset backing (1:1). ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metrics**: Over 100 million customers worldwide; 2,886 employees (as of mid-2026, +14.3% YoY); $200M total funding (venture round, March 2026). - **Notable Investors/Partners**: One undisclosed investor in the latest round. Partnerships include McLaren F1, Manchester City FC, Tribeca Film Festival. - **Growth Signals**: Expanded into Australia, Brazil, Netherlands, Singapore, and Turkey in the last year; plans to enter US, Belgium, and UAE. Active job postings: 246. Employee headcount grew 14.3% YoY. ## Competitive Advantages - **Liquidity & Low Fees**: One of the top crypto exchanges by trading volume with competitive fee structures. - **Transparency**: Monthly proof-of-reserves reports publicly verifiable. - **Security**: Multi-layer security, GSLB, distributed server clusters, and dedicated security engineering teams. - **Global Reach**: Available in over 180 countries/regions with localized support. - **Web3 Integration**: Deeply connected wallet bridging centralized and decentralized finance. ## Strategic Focus - **AI-Native Product & Engineering**: Investing heavily in AI agents, chatbots, and infrastructure for automated trading and user experience. - **Institutional Growth**: Expanding VIP relationship management, prime brokerage, and institutional-grade tools. - **Global Regulatory Compliance**: Obtaining licenses in new jurisdictions (e.g., Singapore, Turkey, Brazil) while maintaining a robust compliance center. - **Web3 Ecosystem**: Growing the OKX Wallet and dApp connectivity to drive DeFi adoption. ## Why Work Here - **Culture**: Values-driven environment with core principles: "WE before Me", "Do the right thing", and "Get things done". Emphasis on ownership, transparency, and innovation. - **Work Policy**: Hybrid/office roles across multiple global hubs (Singapore, Hong Kong, San Jose, Dubai, etc.). Remote flexibility varies by role. - **Perks**: Competitive benefits including learning budgets, team events, and the "Supernova Program" for early-career talent. Engineering teams work on cutting-edge blockchain and AI problems. - **Engineering Culture**: Strong focus on AI-native development, Rust/Java/Go, mobile infrastructure, and security. High percentage of technical roles (721 engineers, 10% of workforce). - **Growth Opportunity**: Rapidly scaling company with global expansion, offering cross-functional mobility and exposure to senior leadership. ## Sources 1. [okx.com - About & Careers](https://www.okx.com/en-us/join-us) 2. [LinkedIn - OKX Company Page](https://www.linkedin.com/company/okxofficial/jobs) 3. [Greenhouse - OKX Job Board](https://job-boards.greenhouse.io/okx) 4. [okx.com - Main Site](https://www.okx.com/) ## Other roles at OKX - [Affiliate Manager](https://feeny.ai/job/affiliate-manager-okx-sydney-new-south-wales-hnb07bbmdpbz) — Sydney New South Wales, Australia - [Head of Compliance & MLRO - Nigeria](https://feeny.ai/job/head-of-compliance-mlro-nigeria-okx-nigeria-gb041j2wf7nc) — Nigeria - [Senior Manager PR and Communications APAC](https://feeny.ai/job/senior-manager-pr-and-communications-apac-okx-singapore-8dbe5w2a00sm) — Singapore - [Senior Manager PR and Communications APAC](https://feeny.ai/job/senior-manager-pr-and-communications-apac-okx-sydney-new-south-wales-rh3jeqf0101b) — Sydney New South Wales, Australia - [Principal/Senior Product Manager, Advanced Trading (Spot/Derivatives/Crypto Trading)](https://feeny.ai/job/principal-senior-product-manager-advanced-trading-spot-derivatives-crypto-ztvzq29kcbjx) — Hong Kong, Hong Kong SAR - [Principal/Senior Product Manager, Advanced Trading (Spot/Derivatives/Crypto Trading)](https://feeny.ai/job/principal-senior-product-manager-advanced-trading-spot-derivatives-crypto-2t2s0cp4pef8) — Singapore - [Principal/Senior Product Manager, User Center](https://feeny.ai/job/principal-senior-product-manager-user-center-okx-hong-kong-p4adjs58r3fb) — Hong Kong, Hong Kong SAR - [Principal/Senior VIP Product Manager, Onshore Markets](https://feeny.ai/job/principal-senior-vip-product-manager-onshore-markets-okx-hong-kong-6wfyxvq8rt1g) — Hong Kong, Hong Kong SAR - [Head of Tax Information Reporting](https://feeny.ai/job/head-of-tax-information-reporting-okx-emea-emea-2b0sgh5f0wtk) — EMEA / EMEA - [Senior Executive Assistant - CEO Office](https://feeny.ai/job/senior-executive-assistant-ceo-office-okx-singapore-0aaw1yp7s90n) — Singapore