--- title: 'Principal Site Reliability Engineer at commercetools' canonical: 'https://feeny.ai/job/principal-site-reliability-engineer-commercetools-valencia-bh3gfjcsmpn0' type: 'job' last_seen: '2026-09-06' --- # Principal Site Reliability Engineer at commercetools - **Company:** commercetools - **Location:** Valencia, Spain - **Work type:** hybrid - **Posted:** 2026-07-21 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/commercetools/jobs/7809803003 ## Job description ## About commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of autonomous commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. ## Your Impact As the Principal Engineer championing Resiliency, you'll be the driving force behind how commercetools prepares for, responds to, and learns from operational incidents at scale. Our customers rely on us for mission-critical commerce infrastructure, including during their highest-stakes moments of the year, like Black Friday. You'll own the discipline of resiliency end-to-end: mature incident management, strong operational visibility, data-driven process improvement, and organization-wide readiness for peak-traffic events. - Standardize Incident Management: Build and champion intuitive, end-to-end processes for incident detection, response, communication, and postmortems across the company. - Enhance System Visibility: Develop clear, real-time metrics, dashboards, and signals to track system health and incident trends. - Drive Data-Backed Improvements: Use operational data to find process gaps, partnering with product engineering teams to fix them. - Own Peak-Event Readiness: Scale and lead the organization-wide readiness program for massive traffic spikes like Black Friday. - Lead Cross-Team Initiatives: Identify resilience gaps, collaborate with infrastructure/product teams on solutions, and turn ideas into concrete technical outcomes. - Cross-Functional Collaboration: Partner closely with engineering leadership, Staff Engineers, and domain-specific Principal Engineers (Cloud, Security, API, Architecture, Performance). - Foster Knowledge Sharing: Drive organizational communication, documentation, and training around resiliency and operational excellence. This role is hybrid, with three days a week spent in our Berlin, London, Munich or Valencia office. What Sets You Apart You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. You bring: - Experience: 7+ years driving incident management/operational excellence; 5+ years leading org-wide resiliency and reliability initiatives. - Peak Load Execution: Proven track record of managing and scaling systems for high-stakes, multi-team operational events (e.g., Black Friday, major launches). - Data Literacy: Strong ability to analyze metrics to diagnose technical issues and measure process improvements. - Leadership & Influence: Ability to evaluate both technical bugs and the organizational/human dynamics behind them. - Project Management: Demonstrated success managing large-scale initiatives that span multiple engineering teams in an Agile environment. - Communication: Fluent English with exceptional written and verbal communication skills; experience running technical training or onboarding is a plus. - Soft Skills: High self-awareness, a strong customer focus, and a passion for mentoring others and learning new technologies. Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition 📈 Our equity participation program allows you to share in our success For more information on our benefits, [visit this page.](https://commercetools.com/careers/our-benefits) Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. For more information on our diversity, equity, inclusion, and belonging practices, [visit this page](https://commercetools.com/careers/dei-esg). ## About commercetools ## Company Overview - **One-liner**: commercetools provides a cloud-native, composable commerce platform that powers enterprise-grade commerce solutions for the world’s leading brands. - **Entity Type**: Private (Series C) - **Headquarters**: Munich, Germany - **Founded**: 2006 - **Founders**: Dirk Hoerig (Co-Founder & Chief Innovation Officer) ## Core Business - Primary industry: Digital Commerce / E-commerce / SaaS - Target customers: B2B, B2C, and Enterprise (large global retailers, manufacturers, and healthcare organizations) - Mission or purpose: Reimagining enterprise commerce, from headless to agentic — powering the evolution of commerce innovation through advanced operational and technical excellence. ## Products & Services - **commercetools Platform**: A headless, API-first, cloud-native commerce platform built on MACH® principles (Microservices, API-first, Cloud-native, Headless). Enables enterprises to build unified, scalable, and agentic commerce experiences across any channel. - **Composable Commerce Solutions**: Modular tools for product management, order management, pricing, promotions, and customer management — all decoupled and customizable. - **AI & Agentic Commerce**: Platform designed to support AI agents and intelligent automation without requiring replatforming. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total Funding — $320M+ raised (Series A, B, and C from 2018–2022) - **Notable Investors/Partners**: Insight Partners, Accel, and other top-tier venture firms. Strategic partnerships with major cloud providers and system integrators. - **Growth Signals**: Named a Customers’ Choice in the Gartner® Peer Insights™ “Voice of the Customer” report for Digital Commerce (2025), with 89% customer recommendation rate. Employs over 700 people across 61 nationalities. Global offices in Munich, Berlin, London, Boston, Melbourne, and more. ## Competitive Advantages - **Pioneer of Composable Commerce**: First enterprise-grade platform built on MACH® principles — a strong first-mover advantage. - **Agentic-Ready Infrastructure**: Architecture designed to support AI agents and future commerce models without legacy constraints. - **Enterprise Trust**: Proven at massive scale for the world’s most complex commerce organizations (e.g., large retailers, manufacturers). - **Strong Ecosystem**: Extensive partner network and developer community around API-first, headless architecture. ## Strategic Focus - **Unified & Agentic Commerce**: Moving beyond headless to enable intelligent, AI-driven commerce experiences. - **Global Expansion**: Growing presence in key hubs (US, UK, Europe, APAC) with a hybrid-first workforce. - **Product Innovation**: Continuous investment in modular, scalable solutions and AI capabilities. - **Customer Success**: Deep focus on customer outcomes, reflected in high recommendation rates. ## Why Work Here - **Culture & Values**: Guided by "Guiding Stars" — Cultivate Belonging, Adapt Boldly, Champion Customers, Drive Results. Emphasis on curiosity, inclusion, and bold decision-making. - **Work Model**: Hybrid-first — employees near offices collaborate in person three days a week. Remote roles also available globally. Focus on building strong culture and connections. - **Global Team**: 61 nationalities, diverse perspectives, annual global offsites. - **Benefits**: Comprehensive health coverage (physical, mental, financial), equity program, extended family leave (Family Leave Plus), annual growth budget, self-paced learning, coaching, mentorship. "Chief Excitement Officers" (CXOs) organize fun office events. - **Engineering Culture**: Technical assessments for most engineering roles; focus on quality, automation, and security. Strong emphasis on innovation and building at scale. - **Onboarding**: Virtual and in-person (quarterly in Munich/Berlin) onboarding sessions. Travel/lodging provided. - **Visa Support**: Offered for select countries and positions. ## Sources 1. [commercetools.com](https://commercetools.com/company/about) 2. [commercetools.com](https://commercetools.com/careers) 3. [commercetools.com](https://commercetools.com/careers/hiring-faq) 4. [commercetools.com](https://commercetools.com/careers/our-benefits) 5. [commercetools.com](https://commercetools.com/careers/jobs) ## Other roles at commercetools - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-commercetools-london-england-1wbt4v1ge4xn) — London England, United Kingdom - [Principal Site Reliability Engineer (m/f/x)](https://feeny.ai/job/principal-site-reliability-engineer-m-f-x-commercetools-munchen-bayern-96m139bhy2bc) — München Bayern, Germany - [Senior Customer Success Manager (m/f/x)](https://feeny.ai/job/senior-customer-success-manager-m-f-x-commercetools-berlin-adfbeep6880x) — Berlin, Germany - [Senior Named Account Executive](https://feeny.ai/job/senior-named-account-executive-commercetools-united-states-vmkaq6rqgfrs) — United States - [Senior Named Account Executive (m/f/x)](https://feeny.ai/job/senior-named-account-executive-m-f-x-commercetools-berlin-6zhrj5s6g4qc) — Berlin, Germany - [Senior Named Account Executive (m/f/x)](https://feeny.ai/job/senior-named-account-executive-m-f-x-commercetools-munchen-bayern-9b7xzdts4wxx) — München Bayern, Germany - [Senior Product Marketing Manager, Commerce](https://feeny.ai/job/senior-product-marketing-manager-commerce-commercetools-boston-massachusetts-sp2b5w1hyg73) — Boston Massachusetts, United States - [Senior Named Account Executive](https://feeny.ai/job/senior-named-account-executive-commercetools-united-states-5sczsvg1ncpp) — United States - [Principal Site Reliability Engineer](https://feeny.ai/job/principal-site-reliability-engineer-commercetools-london-england-p8x1ngr7ppf0) — London England, United Kingdom - [Principal Site Reliability Engineer (m/f/x)](https://feeny.ai/job/principal-site-reliability-engineer-m-f-x-commercetools-berlin-k4gzzjyw26wk) — Berlin, Germany