---
title: 'Principal Solutions Architect EMEA at BigPanda'
canonical: 'https://feeny.ai/job/principal-solutions-architect-emea-bigpanda-united-kingdom-vjm13bka94zw'
type: 'job'
last_seen: '2026-09-12'
---

# Principal Solutions Architect EMEA at BigPanda

- **Company:** BigPanda
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.gem.com/bigpanda/am9icG9zdDrQi3BbUmL5uEynMNsOWO5T

## Job description

Location requirements: Remote based role. Open to candidates in the United Kingdom.

About the Role: BigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.

This is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.

You'll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.

We're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scale

Responsibilities:

- Lead strategic customer engagements - from discovery through implementation, adoption, and value realisation
- Architect end-to-end BigPanda solutions - across workflows, integrations, data design, and production go-lives
- Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities
- Serve as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements
- Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects
- Drive multiple customer implementations from kickoff through go-live, ensuring each delivers business value and technical alignment
- Act as a trusted senior advisor to executive stakeholders - shaping operating-model decisions and securing sponsorship for change
- Partner cross-functionally with Sales, Pre-Sales, Product, and R&D
- Contribute to BigPanda's best practices framework and support continuous improvement of our delivery methodology

Requirements:

- 8+ years of experience in post-sales, technical architecture, consulting, or professional services
- Deep knowledge of monitoring, observability, ITSM, and incident response platforms
- Track record leading complex enterprise implementations across multiple stakeholder groups
- Ability to influence senior customer stakeholders and connect technical decisions to business outcomes
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
- Comfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery
- Strong consultative communication skills across technical and non-technical audiences
- Experience improving team practices through mentoring, reusable assets, or process development
- Detail-oriented and energetic, with a "get it done" attitude
- Ability to travel up to 10% for key project milestones

Nice to have:

- Fluent German or French speaker

About Us: BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

- Competitive Equity
- Remote-first environment
- Generous PTO where you accrue roughly 25 days per calendar year
- Eight (8) paid holidays throughout the year
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture

Please note that visa sponsorship is not available for this position. BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

## About BigPanda

## Company Overview
- **One-liner**: BigPanda provides an agentic AI platform for IT operations (AIOps) that helps ITOps and ITSM teams automate incident management, reduce noise, and prevent outages.
- **Entity Type**: Private (Series E)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2012
- **Founders**: Assaf Resnick (CEO)

## Core Business
- **Primary industry**: AI-powered IT Operations (AIOps), Incident Management, IT Service Management (ITSM)
- **Target customers**: Large enterprise ITOps and ITSM teams (B2B, Enterprise)
- **Mission**: "Keep the digital world running" by transforming manual, reactive IT processes into intelligent, autonomous systems that detect, respond to, and prevent incidents.

## Products & Services
- **[BigPanda Platform (Agentic AI for ITOps)]**: An AI-powered platform that ingests alerts from monitoring tools, enriches them with context, and automates incident triage, correlation, and response. It uses a "living knowledge graph" to give AI agents context for reasoning, not just rule-following. Integrates deeply with ServiceNow to supercharge ITSM workflows.
- **[Agentic AI Agents for L1 Operations]**: AI agents that handle repetitive, low-judgment L1 tasks, escalating only complex issues to human operators, reducing the need for outsourced (GSI) support.
- **[Incident Prevention & Change Risk Analysis]**: Automates change risk analysis to accelerate approvals and prevent outages before they impact customers.

## Market Standing
- **Valuation**: Not disclosed (last raised $20M in Series E in August 2022)
- **Total Funding**: $312.5M (across 7 rounds)
- **Annual Revenue**: $30.2M (estimated, per LinkedIn)
- **Headcount**: ~248 employees (-2.1% YoY, per LinkedIn)
- **Notable Investors**: Insight Partners, Battery Ventures, Greenfield Partners, Sequoia Capital Israel, UBS, Wells Fargo Strategic Capital.
- **Growth Signals**: Median ROI of 430% for early adopters (self-reported), payback in under a year. Product rated 4.7/5.0 (117 reviews). Growing enterprise adoption and expansion into agentic AI.

## Competitive Advantages
- **Agentic AI over Traditional AIOPs**: BigPanda moves beyond simple alert correlation to AI agents that can reason, act, and prevent incidents, not just flag them.
- **Living Knowledge Graph**: Unifies tribal knowledge from tools, tickets, and people into a contextual AI foundation, enabling more intelligent automation than rules-based systems.
- **Deep ServiceNow Integration**: Supercharges existing ServiceNow investments by reducing noise and providing richer incident context, a key differentiator for large enterprises.
- **Proactive Prevention**: Focuses on preventing incidents before they start (via change risk analysis), not just reacting faster.

## Strategic Focus
- **Agentic AI Leadership**: Doubling down on agentic AI to automate L1 operations and major incident coordination, reducing the need for human intervention in routine tasks.
- **Reducing Operational Costs**: Helping enterprises reduce reliance on expensive GSIs and outsourced support by automating their work.
- **Expanding Platform Capabilities**: Building out the knowledge graph and AI agents to handle more complex, multi-step workflows.
- **Product-Led Growth**: Delivering rapid value ("value quickly") to reduce adoption friction and build momentum through clear wins.

## Why Work Here
- **Culture (HEART Values)**: Emphasizes Humility, Empathy, Accountability, Respect, and Transparency. Fosters an environment of kindness, directness, and authenticity.
- **Flexibility**: Hybrid company (about half of employees work in an office at least once a week). Flexible time management and work-life integration are core tenets. Walking 1:1s and seeing kids/pets on video are routine.
- **Career Growth**: "Enormous market opportunity" means growth for the company and its employees. Prioritizes career development from day one.
- **Intense Onboarding**: Dedicated focus on the first six months to set employees up for success.
- **Annual 360 Reviews**: Each employee receives a 360 feedback review and a "Playback & Discovery" conversation to support continued growth.
- **Competitive Benefits**: Generous total rewards strategy.
- **Employer Rating**: 3.6/5.0 (167 reviews), with strong scores for Work-Life (4.0) and Compensation (4.0).
- **Open Roles (Examples)**: Director of Professional Services, SRE Technical Lead, Enterprise Account Executives, Solutions Engineer, Senior People Operations Partner.

## Sources
1. [bigpanda.io](https://www.bigpanda.io/)
2. [bigpanda.io/company](https://www.bigpanda.io/company/)
3. [bigpanda.io/company/panda-way](https://www.bigpanda.io/company/panda-way/)
4. [bigpanda.io/company/leadership](https://www.bigpanda.io/company/leadership/)
5. [linkedin.com/company/bigpanda](https://www.linkedin.com/company/bigpanda)

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