---
title: 'Principal Solutions Architect at Maven AGI'
canonical: 'https://feeny.ai/job/principal-solutions-architect-maven-agi-boston-12tewfegv1yz'
type: 'job'
last_seen: '2026-09-05'
---

# Principal Solutions Architect at Maven AGI

- **Company:** Maven AGI
- **Location:** Boston, MA
- **Compensation:** $180k–$235k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/maven-agi/f892ceb0-93bd-46e7-b50c-b5f6209b087a

## Job description

## COMPANY OVERVIEW:

Maven AGI is an enterprise https://www.mavenagi.com/ AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

## ROLE SUMMARY

Maven is scaling from bespoke AI agent deployments to repeatable enterprise implementations. Our largest customers need someone who can de-risk complex technical architectures before signature, guide production launches across messy enterprise systems, and turn each deployment into reusable leverage for the next one.

As a Principal Solutions Architect, you will be the technical design authority for Maven’s most strategic enterprise accounts. You will own pre-SOW technical validation, design production-grade AI agent architectures, guide Forward Deployed Engineers from POC through launch, and help convert field learnings into reusable platform capabilities.

This is a forward-deployed, customer-facing technical leadership role. You should be comfortable prototyping quickly, validating quality with data, explaining complex AI systems to executives, and going deep with staff engineers on integrations, data flows, evals, observability, privacy, and fallback behavior.

## WHAT YOU’LL OWN

Pre-SOW technical validation Partner with Sales, Engagement, and Solutions Engineering to validate platform fit, integration complexity, data/security constraints, FDE effort, and implementation risks before strategic SOWs are finalized.

Production architecture for strategic accounts Design reference architectures for multi-channel AI agent systems across voice, chat, email, and SMS, including integrations with CCaaS, CRM, data warehouse, identity, and internal knowledge systems. Define data contracts, tool/action patterns, observability, privacy boundaries, fallback behavior, and acceptance gates.

Technical direction from POC to launch Guide FDEs through architecture decisions, edge cases, CI/CD, evals, monitoring, rollback plans, and launch readiness. You own technical direction and architecture quality; FDEs own implementation.

Reusable deployment leverage Turn each strategic deployment into reusable assets: reference architectures, integration templates, eval harnesses, implementation checklists, demo baselines, or product requirements that reduce effort for future launches.

Executive and technical customer communication Lead architecture reviews, security reviews, roadmap sessions, and technical deep dives with VP/C-level sponsors, security teams, and staff engineers. Make trade-offs clear for both executive and deeply technical audiences.

Field-to-product feedback loop Identify repeated customer needs and implementation gaps. Partner with Product and Engineering to turn field patterns into roadmap inputs, reusable platform capabilities, and core product improvements.

## WHAT SUCCESS LOOKS LIKE

Within your first 6–12 months:

- Strategic deals have clearer technical feasibility, integration scope, risk, and effort estimates before SOW.
- FDE teams move faster because they have stronger architecture guidance, launch gates, and reusable implementation assets.
- Complex deployments launch with better observability, evals, fallbacks, and privacy controls.
- Customers trust Maven’s technical direction in security, architecture, and executive-level reviews.
- Repeated deployment patterns become productized rather than remaining bespoke.

## WHAT MAKES YOU A FIT

## REQUIRED

- 7+ years in Solutions Architecture, Applied Engineering, Forward Deployed Engineering, Sales Engineering, or equivalent customer-facing technical leadership for enterprise SaaS, data, ML, or AI products.
- Track record taking complex enterprise technical solutions from discovery or POC into production.
- Strong system design skills across APIs, event-driven systems, data modeling, identity/consent flows, latency, throughput, reliability, and observability.
- Practical AI/LLM depth: RAG, tool use/function calling, prompt and retrieval evaluation, safety guardrails, agent orchestration, and quality measurement.
- Hands-on technical fluency in TypeScript/Node, Python, or similar. You are not the primary production engineer, but you can prototype, review code, debug integrations, and reason through implementation trade-offs.
- Excellent written, verbal, and visual communication. You can lead a security review, produce a clear architecture diagram, and present trade-offs to executives.
- Builder mindset. You want to help create the Solutions Architecture function, not just operate inside an existing one.

## NICE TO HAVE

- Contact center / CCaaS experience with platforms like Genesys, Five9, NICE, Twilio, or Amazon Connect.
- Depth with Zendesk, Salesforce Service Cloud, ServiceNow, or similar customer support systems.
- Experience in regulated or complex data environments such as financial services, healthcare, gaming, marketplaces, or franchise businesses.
- Experience at a frontier AI company, FDE-style company, data/ML platform company, high-growth SaaS company, or as a technical lead on complex enterprise AI programs.
- Prior experience building a technical function from zero to one.

## About Maven AGI

## Company Overview
- **One-liner**: Maven AGI builds an enterprise-grade AI agent platform to automate and govern customer experience (CX) workflows across the full customer journey.
- **Entity Type**: Private (Series B, $78M total funding)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2023
- **Founders**: Jonathan Corbin (CEO) and Sami Shalabi (CTO), both former executives from HubSpot, Google, and Stripe.

## Core Business
- **Primary industry**: Enterprise AI / Customer Experience (CX) Automation
- **Target customers**: Large enterprises in regulated industries (financial services, healthcare, legal, e-commerce) needing governed, scalable AI for customer support, sales, and operations.
- **Mission or purpose**: To build Business AGI — enterprise AI that unifies systems, syncs functions, and orchestrates real-time action across the enterprise.

## Products & Services
- **AI Agent Platform**: A comprehensive platform that deploys multimodal generative AI agents across chat, SMS, WhatsApp, email, help centers, and voice. Agents autonomously resolve customer questions using structured and unstructured knowledge, personalized data, and system integrations.
- **AI Voice Agent**: Voice-based AI agent for handling phone-based customer interactions.
- **AI Agent Designer**: Tool for customizing and designing AI agent behavior and workflows.
- **Inbox & Knowledge Graph**: Unified inbox for agent handoffs and a knowledge graph that grounds AI responses in approved company data.
- **Data & Insights**: Analytics and reporting tools to monitor agent performance, resolution rates, and customer satisfaction.
- **Integrations**: Deep integrations with Zendesk, Salesforce, Freshdesk, and other major CX and CRM platforms.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total Funding of **$78M** across three rounds:
    - Seed Round (Dec 2023): $8M
    - Series A (May 2024): $20M, led by M13
    - Series B (Jul 2025): $50M, led by Dell Technologies Capital
- **Notable Investors/Partners**: Dell Technologies Capital, Cisco Investments, SE Ventures, Lux Capital, M13, E14 Fund.
- **Growth Signals**:
    - Headcount of ~90 employees (as of mid-2026), with monthly growth of +4.9%.
    - Achieved ISO/IEC 42001 certification (Feb 2026), the first international standard for AI management systems — a major differentiator for regulated enterprise sales.
    - Claims up to 93% of customer queries resolved autonomously and 10x faster resolution times.
    - Customer base includes publicly traded companies (Ibex, Tripadvisor, SS&C Technologies) and notable tech/legal/fintech brands (Clio, Rho, Check, Papaya Pay).
    - Active job postings: 35+ open roles (as of mid-2026), with a +169% quarterly increase in hiring.

## Competitive Advantages
- **Enterprise Governance Focus**: ISO/IEC 42001 certified, with a suite of 9 independent security/compliance certifications. Built-in controls for prompt injection detection, data redaction, confidence-based escalation, and traceable audit logging — critical for regulated industries.
- **Full-Journey Orchestration**: Unifies support, sales, and operations into a single AI operating layer, replacing siloed handoffs with context-aware workflows.
- **Deep Integrations**: Pre-built connectors for major CRMs and helpdesk platforms (Zendesk, Salesforce, Freshdesk) without requiring system changes.
- **Founding Team Credibility**: Founded by executives from HubSpot, Google, and Stripe, giving them deep domain expertise in both enterprise SaaS and AI.

## Strategic Focus
- **Scaling Enterprise Sales**: Targeting large, regulated enterprises (financial services, healthcare) that require governed AI deployments.
- **Security & Compliance Leadership**: Expanding compliance portfolio (ISO 42001, SOC 2, etc.) to remove barriers to adoption in risk-averse industries.
- **Product Expansion**: Moving beyond pure customer support into sales and operations workflows, positioning as a "Business AGI" platform.
- **Talent Acquisition**: Aggressively hiring across engineering, product, sales, and customer experience roles to support growth.

## Why Work Here
- **Culture & Mission**: High-impact startup working on cutting-edge enterprise AI. The company describes itself as "inventing the future, one breakthrough at a time."
- **Work Model**: Hybrid (Boston office growing), with a focus on in-person collaboration.
- **Compensation & Benefits**:
    - 100% employee (80% family) medical, dental, vision coverage.
    - Unlimited PTO.
    - $5k annual home office budget.
    - $5k 401k match.
    - $300/month commuter benefits.
    - Continuing education budget.
    - Short/long-term disability, critical illness, and life insurance.
    - Dependent care benefits.
- **Employee Rating**: 4.7/5.0 on LinkedIn (79 reviews), with strong scores across Work-Life (4.6), Compensation (4.6), and Culture (4.5).
- **Team**: ~90 employees with a strong technical core (30% engineering). Notable talent sourced from HubSpot, Stripe, Salesforce, WalkMe, and ZoomInfo.
- **Growth Opportunity**: Rapidly scaling company with 35+ open roles and a clear path to Series C; early employees have significant ownership and impact.

## Sources
1. [mavenagi.com](https://www.mavenagi.com/)
2. [linkedin.com/company/mavenagi](https://www.linkedin.com/company/mavenagi)
3. [cbinsights.com](https://www.cbinsights.com/company/maven-agi)
4. [pitchbook.com](https://pitchbook.com/profiles/company/523084-33)
5. [prnewswire.com](https://www.prnewswire.com/news-releases/maven-agi-achieves-isoiec-42001-certification-strengthening-enterprise-ai-governance-302388999.html) (ISO 42001 announcement)

## Other roles at Maven AGI

- [Manager, Sales Development](https://feeny.ai/job/manager-sales-development-maven-agi-boston-ws8y9chczb35) — Boston, MA
- [IT Manager](https://feeny.ai/job/it-manager-maven-agi-boston-pnv4413pyttp) — Boston, MA
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-maven-agi-boston-ymy3vrmvfarg) — Boston, MA
- [Senior People Operations Manager](https://feeny.ai/job/senior-people-operations-manager-maven-agi-boston-wxggrnzcpqmr) — Boston, MA
- [Group Product Manager, Integrations](https://feeny.ai/job/group-product-manager-integrations-maven-agi-boston-5m2qr6rtj9qq) — Boston, MA
- [Senior GTM Growth Engineer](https://feeny.ai/job/senior-gtm-growth-engineer-maven-agi-boston-b7paajvepztd) — Boston, MA
- [Senior Customer Experience Manager (CXM) – Strategic](https://feeny.ai/job/senior-customer-experience-manager-cxm-strategic-maven-agi-united-states-6358ns0erh8e) — United States
- [Senior Accounting & Finance Manager](https://feeny.ai/job/senior-accounting-finance-manager-maven-agi-united-states-e7hhayzbe62n) — United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-maven-agi-boston-y2xjpqzzgwpy) — Boston, MA
- [Senior DevOps Engineer](https://feeny.ai/job/senior-devops-engineer-maven-agi-boston-bcsg28vfmwxx) — Boston, MA