--- title: 'Principal Solutions Delivery Manager at Zip' canonical: 'https://feeny.ai/job/principal-solutions-delivery-manager-zip-san-francisco-8q1ggcrkxe03' type: 'job' last_seen: '2026-09-12' --- # Principal Solutions Delivery Manager at Zip - **Company:** [Zip](https://feeny.ai/companies/zip) - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-21 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/zip/e5221c1e-cfae-4328-a6e9-86a0887cb132 ## Job description ## About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. ## About the Role We are seeking a Principal Solutions Delivery Manager to act as a senior implementation leader within our Solution Consulting organization. While our Implementation Managers and Solutions Architects guide customers through day-to-day deployments, the Solutions Director steps in as the strategic anchor for our largest, most complex, and highest-stakes enterprise implementations. In this role, you will be responsible for three core pillars: - Executive Oversight of Complex Deployments: Taking ownership of implementation success for strategic, global, and highly complex customer deployments (multi-entity, multi-ERP integrations, complex change management). - Team Strategy & Process Scalability: Re-architecting and refining our implementation methodologies, governance frameworks, and delivery playbooks to support hyper-growth. - Leadership Development: Mentoring, coaching, and upskilling a team of talented Implementation Managers and Solutions Architects, cultivating the next generation of professional services leaders at Zip. If you are an experienced consulting or professional services leader who loves combining big-picture strategy with hands-on technical problem-solving, we want to hear from you. ## What You’ll Do - Lead Our Most Complex Projects: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments. Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value. - Define Implementation Strategy & Playbooks: Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing. Drive standardization across the team without sacrificing flexibility. - Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects. Provide strategic guidance on project governance, stakeholder management, and technical delivery while fostering a high-performance, collaborative team culture. - Cross-Functional Executive Alignment: Partner closely with Sales, Product, Engineering, and Customer Success leadership. Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements. - Establish Governance & Quality Standards: Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR). ## What We’re Looking For - Senior Implementation Experience: 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting—with at least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company. - Proven Enterprise Mastery: Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements). - Strategic Process Builder: A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs. - Passionate People Leader: Exceptional focus on mentorship and leadership development. You take pride in coaching individual contributors into top-tier strategic advisors and future team managers. - Executive Presence: Outstanding communication, negotiation, and conflict-resolution skills. Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change. - Domain Expertise: Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus. ## Why You’ll Love Working Here - High Impact: You will play a defining role in shaping how Zip delivers value to our largest customers, directly influencing our growth and operational maturity. - Collaborative Culture: Work alongside a world-class team of builders, problem-solvers, and industry experts who are passionate about customer success. - Competitive Compensation: Top-tier salary, generous equity packages, and comprehensive health, dental, and vision benefits. - Flexibility: Work in an environment that values autonomy, ownership, and results over micromanagement. The compensation range for this role is $212,500-$262,500 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise. ## Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. - 📈 Start-up equity - 🦷 Full health, vision & dental coverage - 🍽️ Catered lunches & dinners for hybrid employees - 🚍 Commuter benefit - 🚠 Team building events & happy hours - 🌴 Flexible PTO - 💻 Apple equipment plus home office budget - 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you! ## About Zip ## Company Overview - **One-liner**: Zip is the AI platform for enterprise procurement, orchestrating the entire purchasing process from intake to pay for large organizations. - **Entity Type**: Private (Series D, $371M total funding) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Rujul Zaparde (CEO), Lu Cheng (CTO), Felix Meng (GTM) ## Core Business - **Primary industry/industries**: Procurement orchestration, spend management, AI-powered enterprise software - **Target customers**: B2B, primarily large enterprises and mid-market companies (e.g., T-Mobile, OpenAI, AMD, Mars, Dollar Tree, Anthropic) - **Mission or purpose statement**: "To unblock innovation by helping businesses procure with the fastest process, least risk, and best value." ## Products & Services - **Intake-to-Procure**: AI-powered platform that guides every purchasing request from intake through approval, automating workflows and policy enforcement. - **Procure-to-Pay**: Automates purchase orders and invoice processing to close the books faster. - **Supplier Onboarding**: Streamlines the process of vetting and onboarding new suppliers. - **Sourcing**: Improves RFx management with AI-driven decision support. - **Global Payments**: Ensures accurate, compliant payments globally with AI oversight. - **Vendor Cards**: Controls card spend with real-time visibility and intelligent controls. - **AI Superagents**: A fleet of AI agents that automate real procurement work, such as the first AI Agent that saved a customer 1,400 hours. - **App Studio**: Allows customers to build custom integrations and extensions on the Zip platform. ## Market Standing - **Valuation/Market Cap**: $2.2 billion (most recent valuation, per company about page) - **Key Metric**: Total Funding of $371M; Annual Revenue estimated at $22.0M (per LinkedIn data) - **Notable Investors/Partners**: Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, Y Combinator. Partners include major ERP and systems integrators. - **Growth Signals**: Headcount grew 62.1% YoY to 690 employees. Recognized as a Gartner Magic Quadrant Visionary for Source-to-Pay Suites 2026, Forbes Fintech 50, and Fast Company Most Innovative Companies. Customers have saved over $6.8 billion and processed over $500 billion in spend. ## Competitive Advantages - **Category Creator**: Pioneered the "intake and orchestration" category in procurement, giving them a first-mover advantage and deep product moat. - **AI-Native Platform**: Built from the ground up with AI, not retrofitted, allowing for more powerful automation and insights (e.g., AI Superagents). - **Enterprise Transformation Office**: An in-house advisory team of former CPOs from major enterprises (UnitedHealth, MGM, Discover, NASA) that helps customers redesign their procurement operations, ensuring high-value outcomes and deep customer stickiness. - **Strong Customer Base**: Trusted by high-profile, innovation-driven companies like OpenAI and Anthropic, which serves as a powerful reference and validation. ## Strategic Focus - **AI-First Innovation**: Continuing to invest heavily in AI agents to automate more complex procurement tasks and drive efficiency. - **Global Expansion**: Supporting payments in 140+ countries and operating in 13 countries, with a focus on scaling globally. - **Platform Depth**: Expanding the platform's capabilities (e.g., App Studio, Vendor Cards) to become the single system of record for all procurement activity. - **Enterprise Adoption**: Deepening relationships with large enterprises through the Enterprise Transformation Office and ensuring compliance and control at scale. ## Why Work Here - **Culture & Values**: Emphasizes speed, collaboration ("Win as one"), and a bias for action ("Be the underdog," "Go upstream"). Described as a highly cross-functional and supportive environment where employees are encouraged to "dream big and build even bigger." - **Remote/Hybrid/Office Policy**: Based in San Francisco, CA. The careers page mentions "catered in-office meals" and a "commuter benefit," suggesting a strong in-office or hybrid culture. - **Notable Perks**: Start-up equity, health/vision/dental coverage, flexible PTO, generous home office stipend, parental leave, well-being resources, 401k plan, and shiny new Apple equipment. - **Engineering Culture**: Product leaders from Apple, Airbnb, and Meta. The engineering blog is highlighted, and the team is described as turning concepts into high-quality realities quickly. The company is building a "Developer Platform" team, indicating investment in internal tooling and developer experience. - **Growth Opportunity**: With 104 active job postings and rapid headcount growth, there is significant opportunity for career advancement and impact in a high-growth, well-funded company. ## Sources 1. [ziphq.com](https://ziphq.com/careers) 2. [ziphq.com](https://ziphq.com/) 3. [zip.com](https://zip.com/about) 4. [linkedin.com](https://www.linkedin.com/company/theziphq) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/zip) ## Other roles at Zip - [Enterprise Solution Engineer (Pre-Sales)](https://feeny.ai/job/enterprise-solution-engineer-pre-sales-zip-germany-mvnv4e6t09db) — Germany - [Commercial Account Manager](https://feeny.ai/job/commercial-account-manager-zip-toronto-8h3sky2v4cg2) — Toronto, Canada - [Senior Product Designer, Procure to Pay](https://feeny.ai/job/senior-product-designer-procure-to-pay-zip-san-francisco-qg4gwvstzyc0) — San Francisco, CA - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-zip-toronto-cgjex8f03e4v) — Toronto, Canada - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-zip-new-york-m7dq3cx2107h) — New York, NY - [Product Designer, Contract Orchestration](https://feeny.ai/job/product-designer-contract-orchestration-zip-san-francisco-rfjvehj7nkrd) — San Francisco, CA - [Staff Product Designer, AI Agents & Chat](https://feeny.ai/job/staff-product-designer-ai-agents-chat-zip-san-francisco-x3q8hec09gws) — San Francisco, CA - [Senior/Staff Product Designer](https://feeny.ai/job/senior-staff-product-designer-zip-san-francisco-z4s5z8bm1mkw) — San Francisco, CA - [Solutions Integration Architect - SAP](https://feeny.ai/job/solutions-integration-architect-sap-zip-london-cytwsqg24684) — London, United Kingdom - [Recruiting Coordinator](https://feeny.ai/job/recruiting-coordinator-zip-san-francisco-tnw0w3btmwzr) — San Francisco, CA