--- title: 'Principal Solutions Engineer at Backbase' canonical: 'https://feeny.ai/job/principal-solutions-engineer-backbase-amsterdam-vv6k7xrvrbnq' type: 'job' last_seen: '2026-10-17' --- # Principal Solutions Engineer at Backbase - **Company:** Backbase - **Location:** Amsterdam, Netherlands - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/workatbackbase/jobs/8247500 ## Job description ## About the job As a Principal Solutions Engineer at Backbase, you help banks solve complex challenges using BankingOS. You combine banking knowledge and technical skills to design and test solutions for Digital Banking and Agentic Banking. You work directly with customers to build prototypes, test ideas and find practical solutions. You understand both business needs and technical requirements, from executive priorities to system architecture and engineering. You work with customers and internal teams to connect BankingOS with existing systems and ensure solutions meet their needs. The role offers variety, from discussions with senior executives to technical workshops and integration challenges. You will work independently, influence customer decisions, contribute to product improvements, and support other team members' development. ## What you'll own - Lead discovery and solution design: Understand the bank’s goals, workflows and limitations. Identify opportunities for Digital Banking and Agentic Banking and define clear success criteria. - Build and test solutions: Turn requirements into working demonstrations and prototypes. Run customer workshops, test ideas and help teams make decisions. - Develop Agentic Banking solutions: Connect AI agents to banking knowledge, tools and workflows through BankingOS. Test their reliability, handle errors and determine when human oversight is needed. - Coordinate the solution: Work with Sales, Value Consultants, Solutions Architects, Product, Services and partners to address dependencies and balance business value, cost and technical complexity. - Own the Digital Solution Document (DSD): Document the BankingOS solution, customer journeys, integrations and key decisions. Include the dependencies and controls required to move from prototype to production. - Lead technical validation: Help customers assess AI reliability, data privacy, security and agent autonomy through practical testing and collaboration with specialists. - Support delivery: Align Services teams and partners on commitments and success criteria. Help resolve technical questions during implementation. - Support the team: Mentor colleagues, create reusable solution assets and share customer feedback with the product team. ## What you'll bring - Experience designing complex enterprise solutions in solutions engineering, technical consulting or enterprise software presales. - Strong knowledge of retail, business, corporate banking or wealth management. - Practical experience with AI agents, knowledge retrieval and AI applications, including orchestration, tool integration, testing, monitoring and error handling. - Ability to build, test, and troubleshoot solutions using AI-assisted development tools while following strong validation and data-handling practices. - Understanding of enterprise architecture, APIs, integrations, cloud, identity, security and data flows. - Ability to communicate with senior executives and engineers, explain technical concepts and clarify business and technical trade-offs. - A proactive and collaborative approach, with the ability to work independently when requirements are unclear. - Experience mentoring colleagues and willingness to travel for customer engagements approximately 25% of the time. ## About Backbase ## Company Overview - **One-liner**: Backbase builds the AI-native Banking OS that unifies digital channels, front office, and operations so banks can coordinate customers, employees, and AI agents from one platform. - **Entity Type**: Private (no public ticker; no funding rounds disclosed – appears organically grown) - **Headquarters**: Amsterdam, Netherlands - **Founded**: 2003 - **Founders**: Not publicly available (described as “founder-led” but names not stated on the provided sources) ## Core Business - **Primary industry**: Banking technology / financial services software - **Target customers**: B2B – large banking institutions (120+ banks globally, serving 75M+ daily users) - **Mission/purpose**: “We built something that didn't exist before – an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks.” ## Products & Services - **AI-native Banking OS**: A unified platform that sits above legacy cores, CRMs, and data platforms. It orchestrates customer engagement (digital banking, conversational banking, front-office workspaces) and banking operations (high-volume processes like disputes, payments, lending). Designed to be deployed incrementally without rip-and-replace. Includes native AI agents for governance, automation, and auditability. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: 2,000+ employees globally, 50% of team in R&D, 120+ banks as customers, 75M+ active daily users across the platform - **Notable Investors/Partners**: Not publicly available - **Growth Signals**: Expanding globally with 16 offices across 5 continents; notable customer examples include I&M Bank (Africa) which grew onboarding from 2,000 to 21,000 new customers per month, and Techcombank (Vietnam) achieving 50% of savings and investments through digital. The company is actively hiring and describes itself as “in the middle of the biggest shift in banking’s history.” ## Competitive Advantages - **Unified Frontline architecture** – breaks down fragmentation between digital channels, front office, and operations, enabling banks to move fast without sacrificing compliance or security - **AI-native from the ground up** – not a bolt-on; full governance and audit trails for every AI decision - **Progressive modernization** – works with existing cores, no big-bang migration required - **18+ years of banking domain expertise** (since 2003) with a singular focus on banking since 2012 ## Strategic Focus - Deepening AI integration into banking workflows (Elastic Operations – scaling throughput without scaling headcount) - Expanding global footprint (17 offices, including recent additions in Hyderabad, Riyadh, Mexico City, and Toronto) - Continuing to shift banks from legacy fragmentation to a unified, composable operating system ## Why Work Here - **Culture**: Described as “ambition without ego,” “bias for action,” “you own what you ship,” and “the work is the standard.” Flat structure with no micromanagement. - **Work model**: Hybrid – “Where you do your best work is up to you.” Offices in 17 locations globally. - **Perks**: Annual learning budget, global exposure, wellness support, real ownership of projects from day one. - **Engineering focus**: 50% of the team in R&D; real AI running in production, not just pilots. ## Sources 1. [backbase.com/careers](https://www.backbase.com/careers) 2. [backbase.com/about](https://www.backbase.com/about) 3. [backbase.com](https://www.backbase.com/) 4. 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