---
title: 'Principal Success Manager - Strategic Accounts at Ontic'
canonical: 'https://feeny.ai/job/principal-success-manager-strategic-accounts-ontic-united-states-0vvxr3bdrkgz'
type: 'job'
last_seen: '2026-09-16'
---

# Principal Success Manager - Strategic Accounts at Ontic

- **Company:** Ontic
- **Location:** United States
- **Compensation:** $150k–$160k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/ontic/aeb78e8d-b79f-4699-bc8a-810c5ef36abe/application

**Skills:** Salesforce, JIRA, Pendo, Gainsight, ChurnZero, SaaS platforms, Enterprise B2B solutions, Corporate security space experience

> Lead strategic client relationships for high-value Fortune 500 accounts, driving platform adoption, retention, and expansion. Act as a trusted advisor to C-suite stakeholders, ensuring clients maximize value from the Ontic Connected Intelligence Platform through proactive success planning and executive engagement.

## Job description

## Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at [ontic.ai](http://ontic.ai) or follow us on [LinkedIn](https://www.linkedin.com/company/ontic-technologies/).

## Who You Are

Ontic is seeking a Principal Success Manager to join our high-impact Client Success team to manage our Strategic accounts. This role is for someone passionate about building long-term client relationships, skilled in managing strategic and tactical engagements, and experienced with complex global enterprises including Fortune 500 companies. As a Principal Success Manager, you’ll be responsible for guiding our clients through their entire lifecycle post-sale, including implementation, onboarding, product adoption, executive engagement, renewals, and expansion. You will act as a trusted advisor, challenging the status quo and delivering strategic best practices that help clients maximize the value of the Ontic platform. This is a high-visibility role requiring strong executive presence, cross-functional collaboration, and a drive to shape both client outcomes and Ontic’s future.

## Key Responsibilities

- Client Ownership & Engagement
- Own the strategic relationship with a portfolio of high-value Fortune 500 clients
- Serve as the main point of contact post-sale, ensuring alignment with client business objectives
- Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity
- Value Realization & Adoption
- Drive platform adoption, ensuring clients realize measurable business value
- Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs
- Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth
- Strategic Guidance & Challenge
- Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders
- Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes
- Retention & Growth
- Forecast, manage, and own renewals, ensuring seamless continuation of service
- Partner with Sales to identify expansion opportunities and co-create account growth strategies
- Track account health signals and proactively mitigate risks to retention
- Cross-Functional Collaboration
- Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives
- Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation
- Operational Excellence
- Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability
- Help define and refine playbooks, onboarding frameworks, and client communication models

## Preferred Qualifications

- 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients, the last 3-4 years focused on delivery value to high profile strategic accounts
- Proven track record of managing complex, high-touch client relationships and delivering strategic value
- Strong executive presence with the ability to engage and influence C-suite stakeholders
- Confident leading both strategic planning and hands-on tactical execution
- Exceptional communication, facilitation, and presentation skills
- Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions
- Consultative mindset with strong business acumen and problem-solving skills
- Familiarity with tools like Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus
- Added bonus would be experience in the corporate security space
- Willingness to travel up to 30%, based on business needs

Ontic Benefits & Perks Competitive Salary Medical, Vision & Dental Benefits 401k Stock Options HSA Contribution Learning Stipend Flexible PTO Policy Quarterly company ME (mental escape) days Generous Parental Leave policy Home Office Stipend Mobile Phone Reimbursement Home Internet Reimbursement for Remote Employees Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400

## About Ontic

## Company Overview
- **One-liner**: Ontic provides a security management platform that unifies physical and cybersecurity data, tools, and workflows for corporate and government security teams.
- **Entity Type**: Private (Series C)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2017
- **Founders**: Fred Burton (Co-Founder & Executive Chairman), Manish Mehta (Co-Founder & CEO)

## Core Business
- Primary industry/industries: Security Management Software, Enterprise Security, Risk Intelligence, Threat Management
- Target customers: B2B — Fortune 500 companies, government agencies (federal, state, local), and enterprise security teams across sectors including finance, technology, travel, and energy.
- Mission or purpose statement: "To keep people safe and make organizations stronger by creating intelligent connections between humans and critical data."

## Products & Services
- **[Ontic Platform]**: A unified SaaS platform that centralizes data, automates workflows, and delivers AI-assisted insights for corporate security operations. It connects threat intelligence, incident management, investigations, and risk assessments into one operating picture.
- **[Executive Protection]**: Module for anticipating, assessing, and mitigating physical and digital threats to executives; includes protective intelligence and physical security gap analysis.
- **[Threat Intelligence]**: Module for monitoring digital threats via comprehensive open-source intelligence (OSINT), managing the full intelligence lifecycle, and integrating human-verified intelligence without switching tools.
- **[Incident Management]**: Module to connect and automate incident operations across locations and teams, cutting resolution time by up to 50%.
- **[Corporate Investigations]**: Module for researching, monitoring, and managing cases in one place with automated admin tasks and complete context.
- **[Risk & Vulnerability Assessments]**: Module for proactively identifying and remediating physical vulnerabilities through customizable assessments.
- **[Behavioral Threat Assessments]**: Module for identifying concerning behavior early and responding confidently with structured, connected threat assessments.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **$286.6 million** in total funding across 5 rounds (Pre-Seed, Seed, Series A, Series B, Series C).
- **Notable Investors/Partners**: Kohlberg Kravis Roberts & Co. (KKR) led the $230M Series C (2025); JMI Equity led the $40M Series B (2021); Felicis led the $12M Series A (2020); Silverton Partners led the $4.7M Seed round (2019). Partners include International SOS, AAR, and Honeywell.
- **Growth Signals**: Headcount grew **30.3% year-over-year** to 283 employees. Achieved **FedRAMP Moderate Authorization** (April 2026), enabling government agency deployments. Recognized as **2026 Frost Radar™ Risk Intelligence Solutions Growth & Innovation Leader** for the third consecutive year. Awarded **2025 Global Risk Intelligence Solutions Company of the Year** by Frost & Sullivan.

## Competitive Advantages
- **Connected Intelligence Platform**: Unifies disparate security tools and data into a single operating picture, eliminating "accidental silos" that keep security teams reactive.
- **AI-Ready Operations**: Built-in AI automation for busywork, trend analysis, and pattern recognition, making the platform future-proof as security data grows.
- **Security & Compliance**: FedRAMP Moderate Authorization and SOC 2 compliance, a critical differentiator for government and highly regulated industry clients.
- **Domain Expertise**: Over 156 decades of collective security experience among staff; 16% of U.S. employees have military or government backgrounds. Co-founder Fred Burton is a former State Department counterterrorism agent and author.
- **Proven ROI**: Client case studies cite $2M in recovery/cost avoidance, 200+ investigations managed in 6 months, and headcount expansion from 4 to 16 enabled by platform metrics.

## Strategic Focus
- **Government Expansion**: Following FedRAMP Moderate Authorization, Ontic is actively targeting U.S. federal, state, and local government agencies.
- **AI & Automation**: Continuing to embed AI across the platform to automate manual workflows, surface predictive insights, and help security teams "act with foresight."
- **Product Breadth**: Expanding modules (Executive Protection, Behavioral Threat Assessments, Risk Assessments) to serve the full spectrum of corporate security programs.
- **Global Scale**: Growing presence in India (108 employees) and exploring further international expansion, with offices in Austin, Noida (India), and remote teams.

## Why Work Here
- **Culture & Values**: Strong emphasis on five core values: "Do good above all," "Lead with empathy," "Raise the bar," "Walk the walk," and "Keep moving." Consistently rated a **Great Place to Work** (6x certified), **Inc. Best Workplaces Honoree** (2025), and **Fortune Best Workplaces in Texas** (2025).
- **Remote/Hybrid Policy**: Flexible — "Your office is where you are." The company supports remote work, but new hires attend in-person onboarding at the Austin HQ (called "CORE") once a month to build community.
- **Engineering Culture**: Collaborative, non-political, and transparent. Employees highlight "helpful leadership" and a "spirit of never settle." Engineering teams in the US and India collaborate daily via Slack, Zoom, and weekly all-hands calls.
- **Growth & Learning**: "Always learning, always growing" is a stated value. The company offers opportunities to innovate and test new ideas, especially around AI and product development.
- **Notable Perks**: Comprehensive health coverage, emphasis on work-life balance, milestone celebrations, and a mission-driven environment where employees feel they are making a tangible impact on safety.
- **Diversity & Inclusion**: Equal opportunity employer; encourages diverse backgrounds and perspectives. Employee testimonials highlight a supportive, non-political culture.

## Sources
1. [ontic.co - Company Website](https://ontic.co/)
2. [ontic.co - About Us](https://ontic.co/company/about-us/)
3. [ontic.co - Careers](https://ontic.co/company/careers/)
4. [LinkedIn - Ontic Technologies](https://www.linkedin.com/company/ontic-technologies)
5. [Jobs.ashbyhq.com - Ontic Careers](https://jobs.ashbyhq.com/ontic)

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