---
title: 'Principal Technical Account Manager at Assured'
canonical: 'https://feeny.ai/job/principal-technical-account-manager-assured-remote-zhs6wnbd4ank'
type: 'job'
last_seen: '2026-10-16'
---

# Principal Technical Account Manager at Assured

- **Company:** Assured
- **Location:** Remote
- **Compensation:** $185k–$195k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/assured/cf8075df-2307-49f7-8dc1-e6f468c117c5

## Job description

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We’re looking for a Principal Technical Account Manager to join our Support team in Client Engagement. In this role, you’ll turn inbound customer activity into clear action, stronger operations, and better customer outcomes. You’ll sit at the intersection of Client Engagement, Product, and Engineering, helping triage complex issues, identify patterns and opportunities, and connect support activity to broader projects and strategic initiatives already in motion. You’ll also serve as a key voice of the customer, helping the business understand what customers are experiencing and where we can improve. This is a role for someone who sees support tickets and customer feedback as signals, not just tasks. You’re curious, organized, operationally sharp, and a natural problem solver who knows how to separate what matters from the noise, when to escalate, and which teams need to be involved. You’re comfortable using AI to move faster and improve your output, but you bring the critical thinking, emotional intelligence, situational judgment, and follow-through that AI cannot replace. Candidates should be strong communicators who are comfortable working cross-functionally in a fast-moving, ambiguous environment where priorities and context shift quickly and clear ownership matters.

Some of the Work You’ll Own: 🧭 Distill and triage complex issues with strong judgment. Understand what is being reported, clarify the actual problem, gather the right context, and determine whether it needs deeper investigation, escalation, or connection to an existing project or workstream. 🚦 Act as an air traffic controller across the organization. Route issues with clear context, urgency, and recommended next steps while balancing multiple priorities. Know when to escalate, when to dig deeper, when to ask for help, and when to keep things moving. 🔎 Turn inbound activity into useful signals and value-driving opportunities. Look across tickets, customer questions, escalations, and support trends to identify recurring themes, emerging issues, client friction, process gaps, product opportunities, and operational patterns. 🔗 Connect activity to broader projects and priorities. Stay aware of active launches, client initiatives, product changes, known issues, and operational workstreams so support activity does not live in a vacuum. 🤝 Support Program Managers and project teams. Help Program Managers and cross-functional teams stay connected to support activity that may impact active projects, launches, or strategic initiatives. Provide support on strategic projects as needed. 📋 Strengthen the support operating model. Help build and maintain the processes, documentation, dashboards, workflows, and feedback loops that make support operations more consistent, reliable, and scalable.

How You’ll Make an Impact: 🔍 Help the organization understand what support is telling us. Surface trends, risks, and recurring friction early so teams can make better product, process, and client decisions. 🤝 Create trust across teams. Client Engagement, Product, and Engineering need to trust your read on what matters. You’ll earn that trust by being clear, organized, thoughtful, and precise. 📈 Move support beyond reactive ticket resolution. Help turn support into an operational feedback loop that improves product quality, client experience, internal process, and team focus. 🧠 Improve the quality of handoffs and escalations. Make sure teams receive the background, examples, impact, urgency, and recommended next step they need to act quickly and confidently. 🛠️ Build systems that make the team smarter. Create and maintain internal knowledge, support playbooks, routing logic, issue summaries, and process documentation that help the team improve over time. ⚖️ Bring clarity when everything feels urgent. Help the team distinguish what needs immediate action, what needs monitoring, and what should be grouped into broader improvement work.

You’ll Probably Thrive Here If You: 🔎 Are naturally curious and investigative. You like digging into messy problems, asking better questions, and figuring out what is actually happening beneath the surface. 🧠 Can solve problems without a script. You’re comfortable working through ambiguous, unfamiliar, or messy issues where the next step is not obvious. You can form a hypothesis, test it, pull in the right context, and keep moving without waiting for a playbook. 🧭 Have strong operational judgment. You understand how work moves through a fast-moving company. You know when to escalate, when to gather more context, when to involve another team, and when to keep something contained. 💬 Communicate clearly and practically. You can write concise ticket summaries, escalation notes, internal updates, and follow-ups that help people act quickly. 🛠️ Are comfortable being technical-adjacent. You do not need to be an engineer, but you should understand product behavior, technical constraints, logs or screenshots, user workflows, and enough system context to ask smart questions. 🔄 Can context switch without losing the plot. You can move between customers, issues, teams, and priorities while staying clear on what matters, who owns what, and what needs to happen next. 🤖 Use AI as leverage, not a crutch. You are excited to use AI tools to improve speed, synthesis, and quality, but you know that strong judgment, accountability, and context still need to come from you. 🧩 Look for better ways to solve the underlying problem. You are not limited to “close the ticket and move on.” You look for ways to reduce repeat work, improve the process, and make the system around the issue better.

Benefits: 🤑 Competitive Compensation: Competitive salary and equity packages for all employees 🏥 Healthcare Plan: Platinum medical, dental, and vision 🛡️ Free life insurance: Including long-term disability & short-term disability 🏄 Unlimited PTO: Uncapped vacation days & paid holidays 👶 Family Leave: Maternity & paternity 📈 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute 🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks 👪 Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses 🤝 Team events & Offsites: We're remote, but we regularly get together

**We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @[assured.claims](http://assured.claims) email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at recruiting-ops@assured.claims before sharing any personal information**

Our Commitment: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

## About Assured

## Company Overview
- **One-liner**: Assured provides a vertical AI platform that powers end-to-end claims processing for the property and casualty (P&C) insurance industry, from intake to adjudication.
- **Entity Type**: Private (Series B funding)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2019
- **Founders**: Justin Lewis-Weber (CEO) and Theo Patt (CTO)

## Core Business
- **Primary industry**: Insurance technology (claims processing AI for P&C carriers)
- **Target customers**: Large P&C insurers (B2B enterprise)
- **Mission or purpose**: Modernize insurance claims processing by replacing manual, phone-and-fax workflows with AI-driven, agentic orchestration.

## Products & Services
- **Assured Platform (Agentic Claims Engine)**: Modular, end-to-end claims automation covering FNOL, triage, adjudication, and fraud detection. Includes pre-built agents and deterministic workflows with safety guardrails.
- **Voice AI**: AI voice agents purpose-built for insurance intake, gathering quality data while providing a self-service customer experience.
- **Sidekick**: Streamlined telephonic FNOL interface that structures data for downstream AI models.
- **Emma**: Embedded AI agent that recommends next best actions, auto-generates notes and tasks, and moves claims forward across the platform.
- **Fraud Detection**: Real-time identification of inconsistencies and suspicious behavior across the claims lifecycle.
- **First Contact**: Automated digital follow-up to gather documents, assign services, and reduce cycle time.
- **Messaging**: Omnichannel messaging that automates workflows and accelerates resolution.
- **Service Assignment**: Self-scheduling for inspections, repairs, rentals, and contractor visits.
- **CAT (Catastrophe)**: Pre-event policyholder preparation and rapid ingestion/routing/triage of incoming claims.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding – $23.04M (Series B, per CBInsights); processes tens of millions of claims annually
- **Notable Investors/Partners**: Backed by leading Silicon Valley venture investors (specific investors not publicly detailed); trusted by top U.S. insurers
- **Growth Signals**: Headcount grew 60.9% YoY (53 employees); LinkedIn followers up +133.6% YoY; active job postings (24) increased +9.1% YoY; expanding beyond homeowners into commercial property, workers’ comp, and auto lines

## Competitive Advantages
- **Vertical specialization**: AI built from the ground up for P&C claims complexity, not a generic model – includes claims-tuned evaluations, real-time monitoring, human-in-the-loop, and regulatory guardrails.
- **Model-agnostic architecture**: Works with all major frontier LLM providers, preventing lock-in.
- **Deterministic + agentic hybrid**: Uses agents where speed matters and deterministic logic where accuracy and auditability are critical.
- **Proven at scale**: Already deployed across tens of millions of claims at enterprise insurers.
- **White-glove implementation**: Forward-deployed teams work alongside client IT and claims operations to ensure rapid production deployment.

## Strategic Focus
- Deepen platform penetration across all P&C lines (homeowners, auto, commercial, workers’ comp).
- Expand agentic capabilities (Voice AI, Emma) to achieve straight-through processing for more claim types.
- Scale fraud detection and catastrophe response modules.
- Maintain safety and compliance as key differentiators in a heavily regulated industry.

## Why Work Here
- **Remote-first culture**: Fully remote team with regular offsites and team events.
- **Benefits**: Platinum medical/dental/vision, 401(k) contribution (3% regardless of employee contribution), unlimited PTO, paid family leave, health FSAs/HSAs, life/STD/LTD insurance, lunch stipend 2x/week, monthly phone stipend, home office perks.
- **Compensation**: Competitive salary and equity packages for all employees.
- **Engineering culture**: Execution-focused, high ownership, direct impact on a massive financial services market. Small, growing team (53 people) means broad responsibility and influence.
- **Growth opportunity**: Rapidly scaling company (60%+ headcount growth) with room to shape products and processes.

## Sources
1. [assured.com (overview)](https://www.assured.com/)
2. [assured.com/about](https://www.assured.com/about)
3. [assured.com/careers](https://www.assured.com/careers)
4. [LinkedIn company page](https://www.linkedin.com/company/assured)
5. [CBInsights company profile](https://www.cbinsights.com/company/assured)

## Other roles at Assured

- [Senior Technical Sourcer](https://feeny.ai/job/senior-technical-sourcer-assured-remote-t3t9mfx3mqfy)
- [Senior Technical Account Manager](https://feeny.ai/job/senior-technical-account-manager-assured-remote-525sxks736ca)
- [Principal Solutions Consultant](https://feeny.ai/job/principal-solutions-consultant-assured-remote-2akjq88hc7f0)
- [Contract Product & Design Sourcer](https://feeny.ai/job/contract-product-design-sourcer-assured-remote-2jggvbfprwkt)
- [Senior Solutions Consultant](https://feeny.ai/job/senior-solutions-consultant-assured-remote-p77xz6jpjebq)
- [Principal Program Manager](https://feeny.ai/job/principal-program-manager-assured-remote-x1nevkb19vke)
- [Product SME – Property Claims](https://feeny.ai/job/product-sme-property-claims-assured-remote-r76z8qk57chm)
- [Accounting Manager](https://feeny.ai/job/accounting-manager-assured-remote-tgk3h18zamww)
- [Design Lead, Foundations](https://feeny.ai/job/design-lead-foundations-assured-remote-5jc9s3e1s50x)
- [Contract Technical Sourcer](https://feeny.ai/job/contract-technical-sourcer-assured-remote-tcnza91s1qdm)