---
title: 'Principal Technical Account Manager at Outreach'
canonical: 'https://feeny.ai/job/principal-technical-account-manager-outreach-atlanta-b56apvdjzgxx'
type: 'job'
last_seen: '2026-09-12'
---

# Principal Technical Account Manager at Outreach

- **Company:** Outreach
- **Location:** Atlanta, GA
- **Compensation:** $120k–$140k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/outreach/5c291ecf-af47-40ff-9c1e-e5af2f474f4f

## Job description

## About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

## The Role

As a Principal Technical Account Manager, you are a strategic authority within Outreach's Technical Account Management organization. You own enterprise-level engagements with our most highly strategic customers and drive systemic customer success initiatives that shape how the entire TAM function operates. You act as a strategic advisor to executive customer leadership and to internal stakeholders across Product, Engineering, GTM, and Supportability — influencing long-term customer partnerships, product direction, and organizational priorities. At this level, you define the engagement models, customer success frameworks, operational standards, and best practices that scale across the TAM organization. You are the voice of the customer at the highest level, translating enterprise-scale patterns into actionable product and operational strategy. You lead transformational programs with broad business impact and operate as a senior advisor in critical customer and business decisions. This is the most senior individual contributor level in the TAM organization, requiring expert-level proficiency across platform architecture, enterprise operations, customer engagement strategy, and organizational leadership. You are recognized internally and externally as a strategic authority.

## About the Team

The Outreach Technical Account Management team is a crucial resource that helps customers realize the full potential of the Outreach platform. The team is comprised of deeply technical, customer-obsessed professionals who drive proactive customer health, strategic engagement, and long-term platform success across our most critical enterprise accounts. The Principal TAM plays a pivotal role in elevating the entire team's standards, frameworks, and capabilities. Location This role, while fully remote, must be located in the EST time zone.

## Your Daily Adventures Will Include

Own and lead enterprise-level strategic engagements with Outreach's most highly strategic customers, serving as a strategic advisor to executive leadership on both sides of the relationship

## Why You’ll Love It Here

- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

## About Outreach

## Company Overview
- **One-liner**: Outreach provides an agentic AI platform for revenue teams to automate prospecting, deal management, forecasting, coaching, and account expansion.
- **Entity Type**: Private (Series G, $489M total funding)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2014
- **Founders**: Four founders (names not specified in available sources)

## Core Business
- **Primary industry**: Revenue orchestration / Sales engagement platform powered by agentic AI.
- **Target customers**: B2B enterprise sales, customer success, and revenue teams. Clients include Databricks, SAP, Siemens, and Verizon.
- **Mission/purpose**: “We help our customers change the world” by delivering the only complete agentic AI platform that automates workflows and frees sellers to focus on strategic conversations.

## Products & Services
- **Outreach AI Agents**: AI teammates that handle prospecting, deal inspection, risk flagging, and action prioritization across every account and deal.
- **Outreach Omni**: A universal conversational agent that lets sellers ask questions and take action across accounts, opportunities, prospects, and meetings from in-app, mobile, or Slack.
- **Outreach MCP**: A connectivity layer that lets information and actions flow freely across the GTM stack, enabling faster execution and agentic workflows.
- **Intelligent Workflow Automation**: Pre-built, ready-to-run workflows for core sales motions with a visual canvas for configuration.
- **Conversation Intelligence**: Surface insights from calls to spot coaching opportunities and improve team performance.
- **AI-Assisted Forecasting**: Reduce prep time and improve accuracy with AI modeling that validates calls and drives revenue predictability.

## Market Standing
- **Valuation/Market Cap**: $4.4 billion valuation after Series G financing (as of latest round).
- **Key Metric**: Annual revenue of $154.7 million (LinkedIn estimate).
- **Total Funding**: $489M across 14 rounds.
- **Notable Investors/Partners**: Backed by Sands Capital, Salesforce Ventures, Lone Pine Capital, Spark, DFJ, Trinity, Mayfield.
- **Growth Signals**: 775 employees (spread across 28 countries), 5 office locations (Seattle, Prague, Atlanta, Hyderabad, plus UK), growing customer base of large enterprises, and active hiring for Director of Applied Science, Senior Technical Program Manager, and other roles.

## Competitive Advantages
- **Agentic AI focus**: One platform that covers the entire revenue lifecycle (prospecting, deal management, forecasting, coaching, expansion) with AI agents that act as teammates.
- **Enterprise-grade security & governance**: Encryption, SSO, role-based access, configurable agent controls, and full audit trails.
- **Large, loyal customer base**: World-leading enterprises like Databricks, SAP, Siemens, and Verizon trust Outreach.
- **High valuation and strong investor backing**: $4.4B valuation signals market confidence and resources for continued innovation.

## Strategic Focus
- Deepening AI capabilities across all revenue motions (AI agents, Omni, MCP) to automate more workflows and increase productivity.
- Expanding global footprint (offices in EMEA and APAC) and hiring senior technical talent (Applied Science, TPM, Solutions Consultants).
- Driving adoption of agentic AI among enterprise revenue teams, with a focus on governance and trust.

## Why Work Here
- **Culture**: Described as a “proud paradox” – balancing explosive growth with unwavering values. Emphasis on agility, high standards, ownership, and doing the right thing. Employees are expected to own their business and are never bored.
- **Work locations**: Headquarters in Seattle (333 Elliott Ave W), plus offices in Prague, Atlanta, and Hyderabad. Distributed workforce across 28 countries. Hybrid/remote policy not explicitly stated but multiple office locations and global team suggest flexibility.
- **Benefits**: Parental leave with extended PTO for both parents, 401k, and a focus on work-life balance.
- **Engineering culture**: Opportunities to work on cutting-edge AI/ML (Knowledge Graphs, Applied Science), large-scale platform engineering, and revenue intelligence. Open roles include Director of Applied Science, Senior Technical Program Manager, and Senior Applied Scientist.

## Sources
1. [Outreach Careers Page – Job Listings](https://jobs.lever.co/outreach)
2. [Outreach – Working at Outreach](https://www.outreach.ai/company/working-at-outreach)
3. [Outreach – About Page](https://www.outreach.ai/company/about)
4. [Outreach LinkedIn Profile](https://linkedin.com/company/outreach-saas)
5. [Outreach – Homepage](https://www.outreach.ai/home)

## Other roles at Outreach

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- [Senior Global Partner Marketing Manager](https://feeny.ai/job/senior-global-partner-marketing-manager-outreach-united-states-ncw1kcm34b6z) — United States
- [Marketing Operations Specialist](https://feeny.ai/job/marketing-operations-specialist-outreach-united-states-df037wx2fc2y) — United States
- [Staff Product Designer](https://feeny.ai/job/staff-product-designer-outreach-seattle-4ax0bka5d1xh) — Seattle, WA
- [Senior Growth Marketing Manager, Commercial/Mid-Market](https://feeny.ai/job/senior-growth-marketing-manager-commercial-mid-market-outreach-united-states-4ravbde6dyfs) — United States
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