--- title: 'Principal Technical Business Analyst- Retail Strategy at Toshiba Global Commerce Solutions - External' canonical: 'https://feeny.ai/job/principal-technical-business-analyst-retail-strategy-toshiba-global-commerce-h33mkr7fr84t' type: 'job' last_seen: '2026-10-19' --- # Principal Technical Business Analyst- Retail Strategy at Toshiba Global Commerce Solutions - External - **Company:** Toshiba Global Commerce Solutions - External - **Location:** Durham, NC - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-19 - **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5257068007 ## Job description Toshiba Global Commerce Solutions is seeking a Principal Business Analyst to serve as the senior analytical and advisory lead on our largest client engagements. In this role, you will facilitate executive-level workshops to define scope and uncover the "why" behind client needs, not just the "what," and you will become a trusted partner to major clients. You will also lead and mentor the business analysts assigned to your accounts: setting the analysis approach, delegating requirements work, and reviewing deliverables for quality and consistency. When project complexity or project needs demands it, you will step in and author requirements yourself. Our organization provides software solutions for some of the world’s largest retailers, partnering with brands like Kroger, Amazon, Meijer and Costco to deliver innovative consumer experiences leveraging a wide range of technologies. As a Principal Business Analyst, you will be part of a cross-functional team responsible for planning, developing, and releasing software solutions to market. You will build and nurture key relationships with product, program management, business partners, and supporting groups to ensure the timely release of solutions that meet demanding customer expectations. This position requires strong retail knowledge and a solid technical background, along with experience in Agile software development and an understanding of traditional waterfall methodologies. The role is client facing and calls for a deep understanding of the requirements and business drivers behind Toshiba's products and solutions, as well as the ability to guide other analysts in applying that understanding. Responsibilities of the Principal Technical Business Analyst: Client Leadership - Lead large, complex client engagements, ensuring business requirements are clear, achievable, and aligned to the value the project must deliver for both the client and Toshiba. - Build strong relationships and serve as a trusted advisor to the client and the project team. - Conduct interviews, surveys, and workshops with client stakeholders to understand the "what" and the "why" behind their business needs. - Advocate for Toshiba's core product and guide clients in their decision making, using existing functionality wherever it can meet a need and reduce project scope. - Manage scope by identifying and calling out changes and lead scope conversations with the client. ## Requirements and Scope - Own the definition and documentation of project scope, drawing on sales and client artifacts, workshop findings, and your knowledge of the core product. - Analyze client business requirements to determine the best approach to meeting each need (for example, existing functionality or a new feature). - Analyze and document highly complex requirements, translating client needs into product requirements that include unhappy paths, edge cases, and the impact of the change on other areas of the system. - Create and maintain requirements documentation that clearly conveys what is changing and why, from both the client and product perspectives. - Use approved AI tools to draft, refine, and standardize requirements documentation and user stories, expediting the documentation process. Review and validate all AI-generated content for accuracy and alignment with client needs and system behavior before sharing it, and remain accountable for the quality of every deliverable. ## Team Leadership - Direct, mentor, and review the work of business analysts on your projects, coaching them to produce requirements that are fit for both the client and the product. - Manage the client backlog as lead project BA, maintaining a clear view of gaps, priorities, and the milestones each feature supports. Delivery - Monitor project progress and address issues as they arise. - Support the development team during the build phase. - Review and approve test cases and scenarios and execute UAT to confirm solutions meet business requirements. - Research client questions on functionality using test systems, internal AI tooling, documentation, or SMEs as needed. - Maintain deep expertise in Toshiba systems and retail, serving as a system SME for your accounts. Department Development - Lead major process improvement for the BA team by defining best practices, driving special projects, and mentoring other business analysts. - Support change management for new processes and procedures within the BA team and the Professional Services organization. Required Skills: - 12+ years - Experience as a Technical Business Analyst - Extensive experience with software development teams and projects. - Excellent communication skills, both written and verbal. - Exceptional analytic and logical problem-solving skills. - Excellent collaborative and teamwork-oriented skills. - Strong leadership and mentorship skills. - Experience in Agile development methodologies. - Experience in creating product documentation. - Self-Driven - Sense of ownership of all your work - Domain knowledge in the area of Retail Point of Sale Systems. - Fluent English Language Speaking, Writing. Preferred Skills: - Bachelor's degree Travel up to 25% ## ABOUT THE COMPANY Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days EEO Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. ## DIVERSITY, EQUITY & INCLUSION We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) ## About Toshiba Global Commerce Solutions - External ## Company Overview - **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide. - **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange) - **Headquarters**: Durham, North Carolina, United States (Research Triangle Park) - **Founded**: 2012 - **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group) ## Core Business - **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing - **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores - **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies." ## Products & Services - **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management. - **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement. - **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024). - **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation. - **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally. ## Market Standing - **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates). - **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024. - **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG). - **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings). ## Competitive Advantages - **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust. - **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers. - **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain. - **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments. - **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024. ## Strategic Focus - **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure. - **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors. - **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America. - **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations. ## Why Work Here - **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor. - **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries. - **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement. - **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles. ## Sources 1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us) 2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/) 3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce) 4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions) ## Other roles at Toshiba Global Commerce Solutions - External - [Field Service Technician - 401 Corridor](https://feeny.ai/job/field-service-technician-401-corridor-toshiba-global-commerce-solutions-z0ymsrvkbxxv) — Belleville, Canada - [Field Service Technician - 401 Corridor](https://feeny.ai/job/field-service-technician-401-corridor-toshiba-global-commerce-solutions-3bb4pd1b8jc4) — London, United Kingdom - [Associate Field Service Technician](https://feeny.ai/job/associate-field-service-technician-toshiba-global-commerce-solutions-external-b8r87gt8x3s9) — Denver, CO - [Instructional Designer - FLEX](https://feeny.ai/job/instructional-designer-flex-toshiba-global-commerce-solutions-external-durham-5bxhxf7jan5c) — Durham, NC - [Senior Tax Accountant](https://feeny.ai/job/senior-tax-accountant-toshiba-global-commerce-solutions-external-durham-cqb3j1se8myk) — Durham, NC - [Collection Analyst](https://feeny.ai/job/collection-analyst-toshiba-global-commerce-solutions-external-durham-7k7q1v4p9ynw) — Durham, NC - [Associate Field Service Technician (South San Antonio)](https://feeny.ai/job/associate-field-service-technician-south-san-antonio-toshiba-global-commerce-6cysftmczdbr) — San Antonio, TX - [Associate Field Service Technician (Northwest Suburban Indianapolis)](https://feeny.ai/job/associate-field-service-technician-northwest-suburban-indianapolis-toshiba-6ccrr3hm1965) — Indianapolis, IN - [Sr. Observability Engineer](https://feeny.ai/job/sr-observability-engineer-toshiba-global-commerce-solutions-external-guadalajara-hrbcz8aa3dws) — Guadalajara, Mexico - [Sr. Platform Performance Support Engineer](https://feeny.ai/job/sr-platform-performance-support-engineer-toshiba-global-commerce-solutions-18r9v722xrwb) — Guadalajara, Mexico