---
title: 'Principal Technical Project Manager at TTEC Digital'
canonical: 'https://feeny.ai/job/principal-technical-project-manager-ttec-digital-austin-qq81yn025jka'
type: 'job'
last_seen: '2026-10-15'
---

# Principal Technical Project Manager at TTEC Digital

- **Company:** TTEC Digital
- **Location:** Austin, TX
- **Compensation:** $140k–$165k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2024-10-21
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/ttecdigital/72cb594f-d6a0-4a39-a3c6-db8c43a8f16c

## Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Principal Technical Project Manager to join our TTEC Digital Solutions team.   This is a remote opportunity with some client site travel requirements.

As part of our Project Management team supporting our NICE CXone Practice, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment.

Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

## What You'll Be Doing

- Manage the overall delivery relationship with assigned program / project clients.
- Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status.
- Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people (TTEC Digital staff, contractors, client resources and vendors).
- Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes.
- Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team.
- Ensure client stakeholder alignment and drive overall program customer satisfaction.
- Develop and deliver financial reporting dashboards providing project financial status to client stakeholders.
- Identify high-level risks, assumptions, and constraints.  Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.
- Review project invoices for accuracy.
- Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met.
- Coach members of the project teams as needed to optimize the efficiency of the team.
- Manage the program resource plan, project plan and schedule.
- Achieve project goals within designated constraints.
- Perform and support project management duties related to resource utilization and revenue projection.
- Assist in the continuous improvement to the established project management methodologies.

## What You'll Bring to the Role

- Experience delivering transformation projects.
- Deep knowledge of the NICE CXone solution preferred.
- Experience creating a roadmap, designing, planning, documenting, and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXone and/or other cloud telephony platform. NICE CXone highly preferred.
- 10+ years Project/Program Management experience within a consulting environment.
- Experience leading large enterprise client projects with $500,000 - $10,000,000 in consulting services, including executive level sponsorship, and reporting requirements.
- Experience managing projects following multiple implementation methodologies, including Waterfall, Agile/Scrum and hybrid.
- Experience leading a program with multiple projects and workstreams.
- Experience leading multiple project teams ranging in size from 3 to 50 people
- Superb written and verbal communication and listening skills.
- Excellent organizational and planning skills.
- Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.
- PMP or other Project Management Certification strongly preferred
- Ability to travel up to 30%

## #LI-DD1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

## About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-Remote

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

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