---
title: 'Principle ICT Support Technician at Spektrum'
canonical: 'https://feeny.ai/job/principle-ict-support-technician-spektrum-the-hague-cnhs3fje06gh'
type: 'job'
last_seen: '2026-10-15'
---

# Principle ICT Support Technician at Spektrum

- **Company:** Spektrum
- **Location:** The Hague, Netherlands
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-15
- **Apply:** https://spektrum-group.com/jobs?gh_jid=5006896101

## Job description

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

## Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

## Role ID – C005435

## Role Background

- The Principal Technician is responsible for the installation, maintenance and repair of ICT systems and provides technical support to end-users. Working as an integrated, on-site member of the assigned service team, the successful candidate will also provide 24/7 immediate on-call response for Service Operations, delivering Level 2 AirC2 technical expertise and solutions against defined KPIs.

## Role Duties and Responsibilities

Software Configuration

- Assist in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment
- Apply agreed standards and tools to achieve a well-engineered result
- Collaborate in reviews of work with others as appropriate

System Software

- Monitor operational systems for resource usage and failure rates to inform and facilitate system software tuning
- Apply system software parameters to maximise throughput and efficiency
- Install and test new versions of system software
- Contribute to the preparation of software implementation procedures with fall-back contingency plans

Network Support

- Carry out agreed network maintenance tasks and specified operational configuration of network components
- Establish and diagnose network problems and faults using the required troubleshooting methodology and tools
- Use network management software and tools to collect agreed performance and traffic statistics

Systems Installation and Removal

- Install or remove hardware and/or software using supplied installation instructions and tools, including handover to the client
- Use standard procedures and diagnostic tools to test installations, correct problems and document results
- Record details of all components that have been installed and removed
- Assist users and follow agreed procedures for further help or escalation
- Contribute to the development of installation procedures and standards

Release and Deployment

- Use approved tools and techniques for specific deployment activities
- Administer the recording of activities, log results and document technical activities undertaken

Additional Duties

- Provide 24/7 immediate on-call response to Service Operations, with technical AirC2 expertise and Level 2 support for ticket response and resolution, meeting operational needs and defined KPIs
- Work as an on-site integrated member of the assigned service team when not on call
- Help with the design, development, test and on-site support of engineering changes to services, processes, organisation and operating model, in addition to daily service operations and maintenance tasks

Essential Skills, Experience and Certifications

- Higher vocational training in a relevant discipline with 3 years of related post-qualification experience, or a secondary education qualification with 5 years of related post-qualification experience
- At least 3 years of practical experience implementing and maintaining ICT end systems within a large organisation
- Good experience configuring hardware and software
- Good understanding of ICT systems and the ability to work independently to solve problems
- Hands-on experience troubleshooting technical issues and providing technical support to end-users
- ITIL Foundation or Advanced level training and certification

Desirable Requirements

- Network configuration and debugging/troubleshooting (TCP/IP, VPN, VLAN, firewall, DNS)
- Cybersecurity infrastructure understanding
- Software development or scripting in Java, C, C++, Python or other scripting languages
- Hardware and software configuration of server hosting platforms, including custom disk configurations with specific storage controllers, RAID configuration and redundancy management
- Strong analytical and problem-solving skills in remote server administration, log analysis and network tool usage (Wireshark)

Working Location

- The Hague, Netherlands

Working Policy

- Full-time on site. 24/7 immediate on-call response

Travel

- Some travel to other NATO sites may be required

Security Clearance

- Valid National or NATO Secret personal security clearance

## About Spektrum

## Company Overview
- **One-liner**: Spektrum Group is a specialist consultancy that enables clients to navigate the complex defence, humanitarian, and government markets by connecting them with a fast-growing global network of subject matter experts, partners, and suppliers.
- **Entity Type**: Private (stage not disclosed; no public funding rounds identified)
- **Headquarters**: Multiple offices; global presence with registered addresses in Spain (Barcelona, ES: +34 932 712 919), the United Kingdom (Leeds, UK: +44 113 868 3500), Belgium (Mons), the Netherlands (The Hague), the United States (Norfolk, VA), and Norway (Stavanger). No single global HQ is explicitly designated.
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Industry/Industries**: Aerospace & Defence, Humanitarian Aid, Government Services, Consulting & Advisory
- **Target Customers**: International institutional organisations (e.g., UN, NATO), English-speaking national governments, and ministries of defence (apex purchasers), as well as the broader defence ecosystem (from small specialists to global enterprises)
- **Mission / Purpose**: “Thinking differently to make a difference” – Spektrum aims to solve today’s aerospace and defence market problems, acting as a force for good with a sincere intent to positively impact its clients and their teams.

## Products & Services
- **Consulting**: Strategic advisory, market navigation, and subject matter expertise for clients aiming to achieve aerospace and defence objectives.
- **Logistics and Supply**: Supply chain support and logistics management tailored to complex defence and humanitarian environments.
- **Communication**: Strategic communication services, including social media scripting and event promotion (as evidenced by job postings for Social Media Scripter).
- **Events**: Planning and execution of events for defence, humanitarian, and government stakeholders.

*Additional note:* Spektrum Labs (a related entity) is described as “building the backbone of the cyber resilience ecosystem, unifying cybersecurity, compliance, and insurance into one seamless platform powered by AI, cryptography, and automation,” but Spektrum Labs appears to be a separate brand under the Spektrum umbrella.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)
- **Key Metric**: Unspecified revenue; total funding not disclosed. However, rapid hiring (112+ open roles listed on Built In) suggests strong growth and demand.
- **Notable Investors / Partners**: Not publicly disclosed. The company states it is a “Member Of” unspecified organisations, a “Registered supplier to” key entities, and holds certifications (logos visible on website but not named in the provided results).
- **Growth Signals**:
  - Fast-growing global network of partners and suppliers
  - 112+ job openings across multiple countries and disciplines (engineering, IT, talent acquisition, contract management, assurance, etc.)
  - Offices in at least six countries (Spain, UK, Belgium, Netherlands, USA, Norway)

## Competitive Advantages
- **Deep Niche Expertise**: Focus exclusively on the challenging and complex defence, humanitarian, and government sectors, an area many traditional consultancies avoid.
- **Global Network**: Extensive ecosystem of subject matter experts, partners, and suppliers that can be rapidly deployed to solve client problems.
- **Apex Payer Focus**: Directly targets the highest-level purchasers within institutional organisations and ministries of defence.

## Strategic Focus
- Priority is to help clients navigate the increasingly complex landscape of international defence and government procurement.
- Emphasis on building a “resilient and effective” supplier ecosystem through diversity and capability.
- Continuous improvement of internal processes and client support, with a culture of questioning everything to drive growth.

## Why Work Here
- **Culture Highlights**: Values include transparency, effective communication, enthusiasm and fun, and setting ambitious yet realistic goals. Employees celebrate successes together and maintain a friendly, relaxed environment.
- **Work Policy**: Hybrid workspace is available, with some roles offering a combination of remote and on-site work, while others (e.g., in The Hague, Brussels, Norfolk) are labeled “In-Office” on Built In. Policy likely depends on role and location.
- **Notable Perks / Engineering Culture**: Not explicitly described, but career growth is supported by a wide range of senior and junior roles. The company places “great emphasis on supporting and collaborating with our team and clients.” Spektrum Labs’ focus on AI, cryptography, and automation indicates a forward-leaning engineering culture in the cybersecurity arm.

## Sources
1. [Spektrum Group – Official Website](https://spektrum-group.com/)
2. [Spektrum Group – About Us](https://spektrum-group.com/about-us)
3. [Spektrum Group – What We Do](https://spektrum-group.com/what-we-do)
4. [Spektrum Group – Jobs Page](https://spektrum-group.com/jobs)
5. [Built In – Spektrum Group Careers & Culture](https://builtin.com/company/spektrum-group)
6. [Spektrum Group – Greenhouse Careers Page](https://job-boards.greenhouse.io/spektrum)

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