--- title: 'Privacy, Data Protection & Commercial Technology Attorney (SaaS, DPAs, AI & Data Agreements) at Eudia' canonical: 'https://feeny.ai/job/privacy-data-protection-commercial-technology-attorney-saas-dpas-ai-data-qc5h0r9a4eyz' type: 'job' last_seen: '2026-09-09' --- # Privacy, Data Protection & Commercial Technology Attorney (SaaS, DPAs, AI & Data Agreements) at Eudia - **Company:** Eudia - **Location:** New York, NY - **Work type:** remote - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/eudia/jobs/4378135009 ## Job description ## About the Role As a Senior Customer Success Manager, Enterprise/Strategic, you’ll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for executive relationships, measurable value realization, adoption, renewals, and expansion. You’ll lead high-stakes, complex implementations and AI transformation initiatives with Fortune 500 legal departments, while also helping define the playbook for how Customer Success operates at Eudia. This is a high-autonomy role for a self-starter who thrives in early-stage environments: you’ll pioneer best practices, create repeatable frameworks, and bring a customer-advocacy lens into every internal conversation. You’ll be energized by being in the room with C-suite and senior enterprise leaders, and you’ll love connecting dots: figuring things out even when the answer isn’t obvious. ## What You’ll Do 1. Executive Leadership & Customer Advocacy - Build durable, multi-threaded relationships across Legal, Legal Ops, IT, Security, Procurement, and executive stakeholders. - Lead executive-facing value conversations: success plans, QBRs/EBRs, stakeholder alignment, and outcome storytelling. - Serve as the internal voice of the customer—translating customer pain into clear product and delivery priorities. 1. Value Realization (ROI) & AI Transformation - Define “what success means” with each customer: outcomes, KPIs, adoption targets, and time-to-value milestones. - Lead customers through AI-enabled workflow transformation—helping them discover high-value use cases, design the future-state, and operationalize change. - Create crisp narratives that quantify impact (efficiency, cycle-time reduction, risk reduction, productivity, satisfaction). 1. Commercial Ownership (Renewal + Expansion) - Own retention and renewal health: forecast risk early, run mutual action plans, and drive clean execution through renewal cycles. - Identify and develop expansion opportunities grounded in customer outcomes (additional teams, additional workflows, additional products/services). - Partner tightly with Sales on account strategy, executive alignment, and expansion motions—without losing the trust of the customer. 1. Program Leadership & Cross-Functional Execution - Lead end-to-end onboarding and implementation for complex enterprise accounts, coordinating Product, Delivery, and other internal teams. - Drive accountability and momentum across multiple workstreams, stakeholders, and dependencies. - Create repeatable templates: success plans, comms cadences, adoption plans, QBR artifacts, risk frameworks. 1. Build the Playbook (Early-Stage “Pioneer” Work) - Help define best practices for Strategic CS: segmentation, engagement models, EBR/QBR standards, adoption measurement, and scaled operating rhythms. - Spot patterns across accounts and propose improvements to product, process, enablement, and GTM. ## What We’re Looking For (Required) - 7+ years in enterprise / strategic Customer Success, account management, client services, or similar customer-facing roles with measurable business outcomes. - Proven success owning enterprise relationships with senior stakeholders and navigating complex orgs. - Strong commercial acumen: renewals, retention strategy, risk forecasting, and expansion identification (you understand how CS drives durable revenue). - Demonstrated ability to lead ambiguity: you proactively create structure, frameworks, and momentum where none exists. - Executive-ready communication: concise, structured, persuasive in writing and in the room. - Comfortable learning new technology quickly and guiding customers through adoption of AI-enabled workflows. - Willingness and ability to travel for customer meetings, customer events, and periodic team onsites/enablement. ## Preferred (Nice to Have) - Experience in early-stage startups (or building a new function/pod/playbook inside a larger org). - Domain exposure to legal, compliance, or regulated enterprise workflows. - Background in sales, investment banking, legal, consulting, or professional services (helpful, not required). - Experience selling/expanding products into enterprise accounts alongside Sales (while maintaining a trusted-advisor posture). ## Why You’ll Love Working Here - High impact + high visibility: you’ll shape outcomes for marquee enterprise customers and influence how we scale Customer Success. - Autonomy: you’ll own strategy and execution, not just tasks. - Front-row seat to AI transformation: work directly with executive leaders solving meaningful, complex operational challenges. If you’re ready to take on the challenge and make an impact in a rapidly evolving industry, we want to hear from you! ## About Eudia ## Company Overview - **One-liner**: Eudia builds an "Enterprise Brain" that creates AI-powered Digital Twins of expert legal knowledge to make enterprises self-sufficient in legal decision-making. - **Entity Type**: Private (Series A) - **Headquarters**: Palo Alto, California, USA - **Founded**: 2023 - **Founders**: Omar Haroun (CEO & Co-Founder) ## Core Business - Primary industry/industries: Legal Technology (LegalTech), Enterprise AI - Target customers: In-house legal teams at enterprises, from high-growth scaleups to established global organizations (B2B, Enterprise) - Mission or purpose statement: To build the enterprise brain that codifies proprietary data and institutional knowledge into governed, enterprise-grade legal agents, replacing complexity with clarity. ## Products & Services - **The Enterprise Brain**: A proprietary AI platform that goes beyond generic models to align with an organization's specific standards, context, and judgment. It connects systems, documents, and workflows to ground decisions in real-time, organization-specific context. - **Digital Twins**: AI replicas that encode how an organization's best experts think, including risk tolerance, negotiation standards, and institutional precedent. These are embedded into systems like Microsoft 365, ServiceNow, and iManage. - **MINDs**: Specialized decision engines within the Enterprise Brain that handle real business problems such as contracts, compliance, procurement, and policy, delivering expert-grade decisions at scale. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding of **$105.0M** (Series A, March 2025) - **Notable Investors/Partners**: Lead investor **General Catalyst**; other notable backers include Hemant Taneja, Andrew Sieja, Gokul Rajaram, Marc Bhargava, Tim Guleri, and Mike Maples. Strategic partners include **Microsoft**, **OpenAI**, **ServiceNow**, and **Consilio**. - **Growth Signals**: Headcount grew **+165.3% year-over-year** to 156 employees. Has acquired Johnson Hana International and Out-House. Operates in 8 countries including Ireland, India, and the UK. Active job postings increased **+27.3% month-over-month**. ## Competitive Advantages - **Proprietary "Expert Digital Twins"**: Unlike generic AI assistants, Eudia creates a governed, auditable "digital twin" of an organization's top legal experts, capturing institutional knowledge that would otherwise walk out the door. - **Enterprise-Grade Governance**: Built with advanced AI that ensures all intelligence is secure, governed, and auditable, meeting strict enterprise requirements for access control, compliance, and protection. - **Deep Integrations**: Natively integrates with the enterprise tech stack (Microsoft 365, ServiceNow, iManage), embedding intelligence directly into existing workflows. - **Strategic Partnerships**: Exclusive collaborations with OpenAI for government customers and Microsoft for scaling Digital Twins provide a significant moat. ## Strategic Focus - **Scaling AI-Native Legal**: Moving beyond making lawyers more efficient to making the entire enterprise self-sufficient on legal matters, reducing reliance on external counsel. - **Government Sector**: A dedicated "Eudia for Government" division, backed by a strategic partnership with OpenAI, targets public sector clients. - **Global Expansion**: Growing office footprint in the US (Palo Alto, NYC, Phoenix, Irvine), Europe (Dublin, London), and Asia (Bengaluru). - **Product Expansion**: Continuously launching new MINDs for specific legal use cases (contracts, compliance, procurement, policy). ## Why Work Here - **Mission-Driven**: The opportunity to shape the future of AI-native legal and build technology that brings clarity and confidence to legal teams globally. - **Culture**: Described as a culture grounded in trust, clarity, and accountability, empowering teams to do their best work and create lasting impact [eudia.com/about](https://www.eudia.com/about). - **Work Policy**: Mixed. Some roles are listed as remote, while others (e.g., Forward Deployed Engineer, Technical Product Manager) are listed as in-office in Palo Alto or Bengaluru [builtin.com](https://builtin.com/company/eudia). - **Growth Trajectory**: Rapidly scaling company with massive headcount growth, recent acquisitions, and significant funding, offering strong career acceleration for early employees. - **Top Talent Pool**: Employees come from top firms like Bain & Company, Amazon, Meta, and PwC, indicating a high-caliber, intellectually rigorous environment [linkedin.com](https://www.linkedin.com/company/eudiahq). ## Sources 1. [eudia.com](https://www.eudia.com/) 2. [eudia.com/about](https://www.eudia.com/about) 3. [eudia.com/careers](https://www.eudia.com/careers) 4. [linkedin.com/company/eudiahq](https://www.linkedin.com/company/eudiahq) 5. 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